Jrsindustrial Reviews 

Absolutely shocking service , waiting over a month for delivery , no communication email or answer the phones ! Still not received a large order! think twice before you order from this company

I ordered unbranded items weeks ago and there have been multiple delays. I was told they would be dispatched today but that has once again not been the case. You can’t get through to customer services. Useless.

I am extremely disappointed with the customer service from JRS Industrial.

I paid £173.40 for my order on 19 June 2026, and despite sending multiple emails asking for an update, I have received no response whatsoever. It is now 8 July 2026, and I have been completely ignored.

To make matters worse, there appears to be no straightforward way to request a refund or speak to someone about my order. A complete lack of communication after taking a customer's money is unacceptable.

Based on my experience, I cannot recommend this company. Unless this issue is resolved promptly, I will continue to share my experience through online reviews to warn other potential customers.

STAY AWAY!!!!

£3k order back in May, despite countless emails and phone calls no response. We now have no other choice but to report to trading standards and have started a credit card claim.

Fraudsters, criminals just two words I would use to describe this lot!

This is the second time we have ordered from JRS. The first time our delivery was late, which caused issues as we were not yet due to start on site, but this time it has directly impacted our business operations.

We placed an order on 18th May and as of 29th June we still have not received the uniforms. We were also given two separate promised delivery dates, neither of which were met.

Communication has been poor and the explanations provided (new system/site and increased demand with a 3-week turnaround) do not match the continued delays we have experienced.

At this stage, the repeated missed deadlines and lack of reliable delivery make it extremely difficult to trust the service for time-sensitive business needs.

Order not received. Lacking in communication.
Do not order anything.

Please read the one-star reviews before ordering. I wish I had, because my experience closely matched many of the issues other customers have described.

I ordered a bundle of embroidered workwear expecting a professional service and quality products. Unfortunately, my experience has been one of the worst customer service experiences I've had.

The first order took around ten weeks to arrive. After such a long wait, I was extremely disappointed to find that the embroidery quality was poor. The stitching was uneven, inconsistent, and in places overlapped parts of the logo. It simply wasn't the standard I expected from a company specialising in embroidered workwear.

I immediately requested a full refund, as I had completely lost confidence in the order. However, I was told that a refund wasn't possible because the company needed the opportunity to rectify the issue. Wanting to be fair, I accepted that and gave them the chance to put things right.

The replacement order then arrived with the wrong sizes, despite my requested size change having been confirmed before production. Once again, I couldn't use the garments.

I was then promised another replacement within seven days and later assured that I would receive the garments before an important business event for which they had originally been ordered. Those commitments were not met. I then received conflicting updates about the status of the replacement, including being told it was already progressing through production before later being told there were stock delays. Eventually, when I requested a full refund after months of waiting, my emails simply stopped receiving responses.

By this point, well over three months had passed since placing the original order, and I still didn't have a complete, usable order. The whole reason I ordered the clothing well in advance was so that I would have branded workwear available for business events. Despite planning ahead, I ended up attending those events without the clothing I had paid for.

What disappointed me most wasn't just the mistakes—mistakes can happen in any business. It was the repeated cycle of missed commitments, conflicting information, further delays and the lack of a satisfactory resolution despite giving the company multiple opportunities to put things right.

I remained patient throughout the process, accepted every proposed solution and gave the company every reasonable opportunity to resolve the issues. Unfortunately, after months of delays, repeated mistakes and an unresolved order, I completely lost confidence in the company.

Based on my experience, I cannot recommend them. If you're considering ordering workwear for an event, business launch or anything with a deadline, I would strongly encourage you to consider whether you're comfortable taking the risk of experiencing the same issues that I did.

would give zero stars if possible. Ordered 5 Polos and didn't receive my order. Automated email reply with not even a signature in email and no action following.
On website no telephone number to contact. Very bead service. Trying now to get my money back.

Bad experience just ordered some stuff for work nothing major still not arrived yet, email nobody answers, phone same ! All ready 1 week nothing happened now I seen all the reviews about them hopefully i will get my money back ,never come close again to them

Placed an order without any personalisation. Told 3 days. 4 weeks still waiting. They rarely reply to contact, and keep fobbing off with excuses. Cancelled the order in the end and would recommend you don't order from them either. Poor supply, slow delivery and extremely poor customer service

Avoid, made an order 10 weeks ago and still waiting dispute multiple promises of delivery

DO NOT PAY THIS COMPANY -THEY ARE A SCAM
i Wish i'd read the other reviews before ordering. Still waiting despite my order being made in May
I have requested my money back but still nothing. I will be reporting them to my business bank as a fraudulent company and think everybody who has an outstanding order should do the same. They take your money but will not fulfil your order. I have spoken to Derek, and Amanda at JRS who have both promised my orders would be with me but they have not arrived. Puts british based companies in a bad light and does not encourage you to invest in British companies or products - i ordered some other stuff from China which arrived 4 weeks ago. What a joke

Paid for my order over six weeks ago, and it is still marked as “Unfulfilled.” I emailed customer service several days ago and received no reply. Very poor communication and no updates at all. Extremely disappointed with the service and would not recommend this company.

Place an order end of May for a number of t shirts and soft shells, It’s July tomorrow and still no sign, numerous emails later no response apart we will get back to you.
Call them now they are saying 17 July with a 10% refund !!!
Why say due to unexpected demands we are running behind !!
Should be due to lack of supplies we can’t take your order to ensure delivery of the goods on time.
You have only to look at the rating and that says everything!!
Now in three weeks time I can worried about the quality now !!
Stay away !!!

>> DO NOT USE << Waited nearly 8 weeks for incorrectly designed/positioned, poorly embroidered garments along with missing items. Not returning my emails or calls and infact now not even picking up the phone. Utter shite service both with manufacturing and customer facing. Complete waste of time. Over to our solicitors

its 5 weeks and still no items

Don’t even waste your time ordering from these. I ordered one pair of trousers and a tshirt. The estimated delivery passed so I made contact and they informed me that they don’t have the stock and were waiting. This was never mentioned on the website when I ordered and I’d only have known when chasing otherwise I’d have still been waiting. I gave up waiting in the end, 2 weeks passed so I asked for a refund.

Despite repeated phone calls from me chasing the outstanding items from my order, the 8 polo shirts still haven't arrived and I fly out tomorrow for the team event minus these shirts which is frankly ridiculous. Each time I called I was given reassurance I would have the remain shirts in time - deadline continually missed. Over the past two days they are not even bothering to pick up the phone to take calls! I am not sure they are still in business. The irony is that the shirts that did arrive are excellent but with so many members of the team without shirts the whole thing is pointless. Never Again.

★☆☆☆☆

Avoid this company.

My experience with JRS Industrial Supplies was extremely disappointing. I placed my order and was told it would be completed within a few weeks. When that deadline passed, I contacted them and was given another completion date. When that date passed, I was given yet another update and another promise.

This continued for almost two months. Every time I contacted the company, I was told that my order was being worked on and would be completed soon. I trusted these updates and continued waiting, only to be disappointed again and again.

After weeks of delays and repeated promises, I still received nothing. Instead of delivering the order, the company eventually cancelled it and refunded my money. If they were unable to complete the order, they should have been honest from the beginning instead of keeping me waiting for nearly two months.

The worst part was the constant delays and changing timelines. I arranged my plans around the expected delivery dates and spent a lot of time chasing updates. In the end, all I received was a cancellation and a refund.

This experience wasted my time, caused unnecessary stress, and left me feeling that the information I was being given was unreliable. Based on my experience, I would strongly advise other customers to think carefully before ordering. I will not be using this company again and cannot recommend them to anyone looking for reliable service.

I placed my order on 5th May 2026 for one of their custom embroidered uniform sets, when we ordered it said 15-20 working day delivery, so it should have been delivered by 02/06/26. As no updates were provided, we contacted them via email to complain about the lack of updates and to try and get confirmation of when it will be delivered, firstly being advised that it will be 12th June and being offered a 10% refund for the delay. After further discussion over email, they confirmed that a 15% refund would be processed (which we are still waiting to receive).

Since raising the complaint with them, the delivery has now been delayed once again to 27th June, which will be at least 39 working days by that point. Not only that, once placing the order, they bombard you with emails (we have received 174 in the time we have been waiting) all of which tell you, that you could have got the bundle cheaper.

When trying to contact them on the phone, you sit on hold for hours with no answer. AVOID THIS COMPANY, it feels like they take your money and run!