JRNYS Reviews 69

Reply from JRNYS

Apr 24, 2026

Hi Priya,

Thank you for sharing this. I’m really sorry your experience felt frustrating and unclear.

We understand how important pricing transparency is. The $89 fee covers your medical consultation and access to a licensed provider, while treatment and shipping costs vary based on what’s prescribed. These are shown before moving forward, but we hear you and understand that it should feel clearer and more straightforward.

Regarding refunds, our policy reflects the clinical and administrative work that begins once a consultation is completed, which is why refunds aren’t always able to be approved. That said, we do review each case carefully to ensure it’s handled fairly.

If you’re open to it, we’d be happy to take another look at your account. Please reach out to support@jrnys.com with your details.

We appreciate your feedback as it helps us improve.

Reply from JRNYS

Apr 22, 2026

Hi Dottie,

This made our day! Thank you so much for sharing your experience, and huge congratulations on your AMAZING progress!

We’re so glad you’ve felt supported every step of the way, and I’ll definitely pass this along to Tara — she’ll love hearing this.

We’re always here for you, and we’re really grateful to be part of your journey.

Reply from JRNYS

Apr 17, 2026

Thanks for taking the time to share this. We understand how the experience could feel frustrating, especially if it didn’t match what you expected going in.

We want to clarify a couple of things that may have caused confusion. The group onboarding session is meant to provide general education about the program and answer common questions, while the clinical review itself is handled separately by a licensed provider based on your individual medical information.

Provider visits and care coordination happen at the individual level through the Patient Portal, not during the group session. We do our best to explain that during onboarding, but we recognize it may not always come across clearly.

On pricing, the $89 covers the provider’s clinical evaluation. Medication is a separate cost and can vary depending on the treatment plan, dosage, and pharmacy, which is why those details are shared after eligibility is determined. There is no obligation to move forward.

We also hear your feedback on communication. Our goal is to keep patients informed, but we understand how that can feel like a lot at times. We appreciate you sharing your perspective, and if you ever decide to revisit your options, we’d be here to support you.

Reply from JRNYS

Mar 29, 2026

Hi there,

We’re really sorry to hear that this was your experience. That’s not how we operate, and we take feedback like this seriously.

JRNYS is built around providing provider-guided care, and every patient who signs up is connected with a licensed medical provider for review and treatment planning. We do not charge for services that aren’t rendered, and we aim to be transparent about how our membership and care model works.

It sounds like something may have gone wrong here, and we’d truly appreciate the opportunity to look into your case and make it right. Please reach out to our support team directly or through your patient portal so we can review your account and assist you further.

We’re here to help and want to ensure you receive the experience you should expect from us.

Reply from JRNYS

Mar 29, 2026

Hi there,

Thank you for taking the time to share your experience. I’m really sorry this felt misleading and frustrating. That’s not the experience we want anyone to have.

To clarify, the $89 fee is for the JRNYS membership, which covers your medical evaluation, provider oversight, and ongoing care. Medications, when prescribed, are separate and based on your individualized treatment plan. We aim to make this clear throughout the experience, but we understand how this may not have come across that way in your case.

If you’re open to it, please reach out to our support team in the Patient Portal so we can review your experience in more detail and make sure everything was handled appropriately.

We appreciate your feedback. It helps us continue to improve how we communicate and support our members.

Reply from JRNYS

Mar 29, 2026

Thank you for sharing your experience. We’re glad to hear that you received your medication consistently and saw progress with your weight loss. That’s always great to see.

We also understand your feedback around cost. Our $89 monthly membership covers your medical evaluation, provider oversight, and ongoing care, while medication costs can vary depending on your prescribed treatment plan and dosage. We aim to be transparent about this structure so patients can make informed decisions.

I’m especially sorry to hear about your experience with the stolen package. Situations like that are frustrating, and we understand how important it is to feel supported when something goes wrong. While there are limitations once a shipment is marked as delivered, we do review these cases carefully and work to guide patients through next steps when possible.

We’d appreciate the opportunity to take another look at your situation and see if there’s anything further we can do. Please feel free to reach out to our support team so we can review your account in more detail.

Thank you again for your feedback. It helps us continue to improve the experience for all of our patients.

Reply from JRNYS

Mar 29, 2026

We apologize for any confusion with your account. At JRNYS, medication is only processed after a provider has completed a medical review and a treatment plan is approved. Once approved, prescriptions are sent to our pharmacy partners for fulfillment.

Based on your message, it sounds like there may have been a breakdown somewhere in that process, and we’d really like the chance to look into this for you. Our team can review your account, confirm what happened, and help resolve any outstanding issues.

Please reach out to us directly or through your patient portal so we can assist you as quickly as possible. We’re here to make sure this gets properly addressed.

Reply from JRNYS

Dec 11, 2025

Hi there — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and confusion you experienced. This isn’t the smooth, transparent experience we want for any member, and we appreciate the opportunity to address it.

Our goal is always to provide clear expectations around visit availability, promotional pricing, and subscription details. It’s clear that in your case, the timelines and next steps were not communicated in a way that felt consistent or easy to navigate, especially during a high-volume holiday promotion. We understand how disappointing that can be. Visit scheduling windows can vary based on demand, and you should have been presented with accurate availability upfront.

We’d really appreciate the chance to take a closer look at your account, ensure everything is resolved correctly, and discuss options for refund or remediation if appropriate. Please reach out to our Support Team in the Patient Portal so we can assist you directly.

Reply from JRNYS

Dec 11, 2025

Thank you for sharing this, and we're truly sorry for the experience you had. You should never feel unsupported when something as important as your medication doesn’t arrive. Not receiving your order disrupted your treatment and your progress, and we understand how frustrating and discouraging that must have been.

While carriers like UPS manage the physical delivery, it’s our responsibility to help every step of the way: including investigating lost packages, working with the pharmacy, and making sure you’re not left without answers or a path forward.

We’d really appreciate the chance to review your case, confirm what happened with the shipment, and make sure you’re taken care of, including exploring replacement or refund options if applicable. Please reach out to us in the Patient Portal and our team will prioritize resolving this for you.

Thank you again for bringing this to our attention. Your feedback helps us continue improving the care and experience our members receive.

Reply from JRNYS

Dec 11, 2025

We’re thrilled to hear that both you and your husband had a smooth signup, a quick turnaround, and a professional intake process. Making care simple, timely, and supportive is exactly what we aim for and it means a lot to know that it landed well for you.

We’re excited to be part of your wellness journey and can’t wait to see your progress as you continue treatment. If you ever have questions or need anything along the way, our team is always here to help.

Thank you again for the recommendation, we appreciate you both choosing JRNYS!

Reply from JRNYS

Jun 19, 2025

We’re truly sorry to hear that your experience didn’t meet expectations. At JRNYS, we take feedback like this seriously and are committed to improving every step of the way.

We want to assure you that transparency and ethical care are at the core of what we do. Our pricing, terms of service, and cancellation policies are clearly outlined from the start, and our team is always here to walk patients through them. We strive to offer some of the most competitive rates —without sacrificing quality care.

That said, we never want you to feel unsupported. If there’s been any miscommunication or unresolved issue, we’d really appreciate the opportunity to make it right. Please contact our Member Experience in the Patient Portal and we’ll do everything we can to help.

Reply from JRNYS

Jun 19, 2025

Thank you for your feedback. We truly understand how frustrating it can feel to be charged without receiving the support or treatment you expected. That’s never the experience we want for our patients. Our goal at JRNYS is to make access to quality weight loss care, including GLP-1 medications, as affordable and transparent as possible.

Please know that our $89 monthly membership fee covers access to your dedicated provider, ongoing clinical support, prescription management, and care coordination. While medication costs can vary, we work hard to offer competitive rates and partner with pharmacies to reduce out-of-pocket expenses wherever possible. In fact, our GLP-1 pricing is often significantly lower than the national average, which can exceed $1,300 per month without insurance.

We’d love the opportunity to make things right. Please reach out to our Member Experience Team in the Patient Portal so we can review your account, clarify any misunderstandings, and explore more affordable options for your care.

Reply from JRNYS

Apr 30, 2025

Your story truly inspires us! With the right support and a bit of consistency, amazing things can happen—and dropping 4kg in a month is definitely something to celebrate.

We're proud to be part of your journey and excited to see what’s ahead for you!

Reply from JRNYS

Apr 29, 2025

Thank you for sharing your experience and for acknowledging our responsiveness—we truly value your feedback.

We understand your frustration regarding your weight loss journey. While many patients see significant results with Tirzepatide, individual outcomes can vary greatly. Weight loss is influenced by numerous factors beyond medication, including dietary habits, physical activity levels, sleep quality, stress management, hydration, and even genetics or underlying medical conditions.

Our team is here to support you holistically, and we encourage you to check in with the medical team to evaluate your full health profile and determine the most effective and personalized path forward. Your well-being and success remain our top priorities.

Thank you again for being part of the JRNYS community.

Reply from JRNYS

Apr 29, 2025

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the product is working well for you. Our goal is to provide not only effective treatment options but also timely, compassionate support every step of the way.

If you ever have questions or need anything in the future, we’re here for you. Thanks for being a valued part of the JRNYS community!

Reply from JRNYS

Apr 29, 2025

No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.

Reply from JRNYS

Apr 30, 2025

Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team!

We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!

Reply from JRNYS

Apr 28, 2025

Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you.

To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.

Reply from JRNYS

Apr 28, 2025

Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week!

Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!