everything met or exceeded my expectations with one exception which was lagging responses to entering feilds and then pressing for next field. All was great otherwise. Fast, accurate, carefully worded... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service! I was a dummy and used the wrong credit card to book passes, but I emailed the refund department about it and within a few hours I received a response informing me of a refund.... See more
Company replied
Placing the order was very straight forward but. My only concern was that hope it gets here on time as we leave 1 week before our actual arrival date in Japan. So I am hoping it gets here real soon.... See more
Company replied
This is my second time booking this pass, it really does make the long trips so much easier! And once you arrive the staff at the counter are so helpful making sure you have the right seats reserved.... See more
Company replied
Company details
About JRailPass
Written by the company
Get a Japan Rail Pass
About JRailPass
JRailPass helps you get the best out of your time in Japan with all-inclusive rail tickets and other essential travel add-ons, all in one place. We’re an authorized distributor of the official Japan Rail Pass, and have helped 300K+ travelers secure their tickets hassle-free from home. Our platform makes it easy to choose the right pass for your trip, pay for your selected ticket securely, and understand how to use it when you arrive
Book now
Rent a Pocket WiFi for Japan
Written by the company
Getting Started
Start your Japan Rail Pass journey with clear guidance from order to travel.
Start your Japan journey with an easy online order. Get your JR Pass in just a few seconds, receive your exchange order, and exchange it for your official JR Pass once you arrive in Japan. Then, enjoy the freedom to explore the country by train.
Contact info
Join us on Instagram
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to find all my answers…
I was able to find all my answers easily, and the pass purchase was effortless.
22 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
The site is difficult to navigate
22 March 2026
Reply from JRailPass
Hey!
Thank you for your kind words. Your feedback has brightened up our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We apologize for the inconvenience you experienced when using your ticket and understand how frustrating this situation would have been.
Your suggestions for how we could improve our system are very welcome too, and we'll certainly take your thoughts into consideration as we continue to better our service.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JrailPass
The app was a bit difficult to navigate.
22 March 2026
Reply from JRailPass
Hello valued customer
We want to express our sincerest apologies for any inconvenience or frustration you experienced with our service. Your feedback is extremely important to us as it helps us identify areas where we can improve and ensure a positive experience for all our customers.
We kindly request that you write to us directly at info@jrailpass.com so that we can have a detailed discussion about your specific concerns.
We await your message and the opportunity to make things right. Thanks for giving us the chance to address your concerns and regain your trust.
Best regards,
Team Jrailpass.com
A bit difficult to navigate
22 March 2026
Reply from JRailPass
Hello valued customer
We want to express our sincerest apologies for any inconvenience or frustration you experienced with our service. Your feedback is extremely important to us as it helps us identify areas where we can improve and ensure a positive experience for all our customers.
We kindly request that you write to us directly at info@jrailpass.com so that we can have a detailed discussion about your specific concerns.
We await your message and the opportunity to make things right. Thanks for giving us the chance to address your concerns and regain your trust.
Best regards,
Team Jrailpass.com
Easy and quick process
21 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your kind words. Your feedback has brightened up our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We apologize for the inconvenience you experienced when using your ticket and understand how frustrating this situation would have been.
Your suggestions for how we could improve our system are very welcome too, and we'll certainly take your thoughts into consideration as we continue to better our service.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JrailPass
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Was super easy
21 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
a bit confusing
21 March 2026
Reply from JRailPass
Hello valued customer
We want to express our sincerest apologies for any inconvenience or frustration you experienced with our service. Your feedback is extremely important to us as it helps us identify areas where we can improve and ensure a positive experience for all our customers.
We kindly request that you write to us directly at info@jrailpass.com so that we can have a detailed discussion about your specific concerns.
We await your message and the opportunity to make things right. Thanks for giving us the chance to address your concerns and regain your trust.
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that some aspects of your experience did not fully meet your expectations.
Your comments are very important to our team, as they help us identify opportunities to improve our service and provide a better experience for our customers. We would really appreciate the opportunity to look into your concerns more closely.
Please feel free to contact us at info@jrailpass.com so we can assist you directly and work toward a satisfactory resolution.
Kind regards,
Team Jrailpass.com
Simple and direct instructions
20 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Great experience
19 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
i'll be happy when I receive my pass.
19 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Fast and easy.
19 March 2026
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team Jrailpass.com
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