JPHA Reviews 3,423

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the wide selection of products and the careful packaging, often noting the inclusion of complimentary samples or miniatures. The ease of ordering and prompt communication throughout the delivery process also contribute to a positive customer experience. However, some customers also noted occasional issues with delivery, such as orders arriving later than the guaranteed date or packages being damaged in transit. A few people mentioned that while prices are generally good, it's worth comparing them with other retailers for specific items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers express satisfaction with the product selection and quality. Many reviewers highlight the great... See more

Service

Customers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying a lot of whisky from JPHA. Extremely happy with the service, customer service and prompt delivery of very well wrapped bottles and a very well run business. One small issue with... See more

Rated 5 out of 5 stars

I just placed a substantial order last week based on very good prices which I compared elsewhere. Received in a few days. Very impressed with the packaging which made everything absolutely secure, a... See more

Rated 5 out of 5 stars

Ordered one of my favourite malts not often found, particularly at cask stremgth. Arrived a few days later very well packed. Haven't opened it yet as I'm still finishing the last drops of Port Askaig!... See more

Rated 5 out of 5 stars

I was looking at purchasing some local whisky while on holiday but the prices on JPHA were considerably cheaper so ordered off here. Both bottles arrived really well packaged and even included a coupl... See more


Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beverage Distributor

Written by the company

Founded in 2019, JPHA has quickly become a leading independent force in the UK's online whisky retail market. What started as a passion for offering outstanding spirits has transformed into a premier online shopping experience, catering to whisky lovers across the nation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

So impressed I bought again!

I made my first purchase from JPHA this week, buying an Aberfeldy 16 yr old exceptional cask for a really good price. I got a shipping email shortly after purchase and it arrived the next day as promised. As well as great pricing and excellent service the emails they send are well put together as far as information and with some good humour. I had an email a day or so later with the latest offers which resulted in me buying 3 more nice bottles of whisky at really good prices.
I can highly recommend.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Bottle arrived late and tube was…

Bottle arrived late and tube was damaged and base of bottle cracked and leaking.
After several emails the bottle was returned and a new one sent out, which was ok. Always the sign of a good company in how they deal with incidents like this.

16 February 2026
JPHA logo

Reply from JPHA

Hi Peter,

We’re very sorry again for the condition in which the original bottle arrived, as well as the slight delay in delivery. We’re pleased we were able to resolve this promptly with a replacement, and we really appreciate you taking the time to reflect that in your updated comments.

All the best,
Jonny / JPHA

Rated 5 out of 5 stars

I ordered 21 bottles with JPHA and i…

I ordered 21 bottles with JPHA and i received a Free bottle of Dewars 21 Yr Old and a sample of Glendronach Ode To Embers. They came 2 days after I had ordered but I live in the west coast of scotland so if I was more central it would've been next day delivery. They all came together and very safe and unharmed 🙌. Thank you JPHA

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Wish I'd found JPHA sooner! They're EXCELLENT!

JPHA are my go-to first choice spirits supplier since I discovered them.
Their prices are great, with some AMAZING offers and attentive customer service. I was a bit dubious at some of their super low prices, but there's nothing to worry about. The stock is genuine and the offers are made possible by their bulk buying power.
The bottles are packed very safely and the deliveries are fast, traceable, reliable and on time.
I wish I'd found JPHA sooner!

6 February 2026

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