Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending bac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received m... See more
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel... See more
Company replied
Wow joymiitty! How many other REALLY BAD reviews can u get?? Still waiting after more than 2 months! Can the others who have experienced your utterly abysmal response and I get together to reimbu... See more
Company replied
Company details
Written by the company
JOYMITTY is an international B2C fast fashion e-commerce platform. The company mainly focuses on women's clothing, but also provides accessories, shoes, bags and other fashion items. JOYMITTY aims to make you spend a pleasant time, so you can wear it on any occasion, at home, at work, or on a date. The meaning and goal of the JOYMITTY brand is to provide consumers with unique fashion products. We aim to discover new fashion trends and explore the unique style combined with art through independent design. We strive to make users pursue and inspire the concept of leisure and comfort.
Contact info
United Kingdom
- service@joymitty.com
- joymitty.com
1.4
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very efficient
Very efficient. Answered queries promptly, goods arrived sooner than expected, nice quality material, full of praise for them!
What a pleasure in these times!
1 September 2022
Unprompted review
Reply from Joymitty
Thank you for choosing Joymitty. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Joymitty next time~
Best regards,
Joymitty Team
I ordered a brown hooded top in L size…
I ordered a brown hooded top in L size which should be 43.3 inches.
I received item in few weeks, and found it to be too small.. I measured it and it measured 40 inches. Although it states sizing could differ, it’s not helpful.. it could be bigger or smaller.. tried to return it, as other customers stated I was told it would cost me to send it back. I was firstly offered 15% refund, then 35% which I accepted, so I’ve got a top I can’t wear, and lost £8 for delivery. Top was in sale, so not worth paying postage back! I received £2.45 refund! What a waste of time.. DONT BUY FROM CHINA, I omitted to see it was from China when I ordered it! 😡😡😡
29 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I order some summer shorts a couple of…
I order some summer shorts a couple of day ago. Never reached them. Furthermore, the delivery company asked me to pay an extra charge. I asked the company for a refund, and they said I am not entitled to that.
Not a good experience on my behalf.
29 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
No delivery of order
I submitted an order on 31st July and still haven't received it and it is now 27th August which seems a very poor delivery time.
27 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I have bought a shirt for my friends…
Customers might need to be aware of the league times on purchases other than that I’m very satisfied because my item arrived today just in time for my friends 40th birthday! Thank you
25 August 2022
Unprompted review
Reply from Joymitty
Thanks for contacting us. We have sent the shipping status of the order to your email. You can check it out.
If you encounter any problems, please send the email to service@joymitty.com
Was concerned when I read the reviews…
Was concerned when I read the reviews after ordering three T-shirts. The delivery took a little while, approx 4 weeks, but I have to say the quality is fine for the money paid. They were all packed nicely and look exactly like the photo.
23 August 2022
Unprompted review
Reply from Joymitty
Thank you very much for taking the time to show your support for our services. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Joymitty Team
I have received my blouse from you I…
I have received my blouse from you I would like to send it back as its too small Coul you let me know how can I send it back
23 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Shoddy goods, difficult returns
Do not use this company. Shoddy clothing not true to size or picture, returns instructions illegible, request for assistance not yet answered (5days). I normally read reviews before ordering anything, but neglected this to my cost this time. Very unhappy about my experience with the company.
22 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Company all wrong!!
I foolishly did not read the reviews before ordering. Simply do not order! Three/four item on my order were ok, although the fabric is cheap and quickly sewn. The other items were simply awful, printing of fabric poor, sizes awful - dreadful. I sought return, but as others have experienced, demand for photos, caution of return postage costs to China then the offer to keep the items with 15% refund. I requested 50% refund and received it quickly - the only positive as far as I am concerned. If this company could be investigated I fear worker exploitation and fraudulent intentions
8 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
SHUT THIS COMPANY DOWNI was extremely disappointed in the 2…
This 1 star can't be removed was a mistake so no stars. I am extremely disappointed in the 2 tops I bought £40 one was nothing like the top I asked for regarding the material totally wrong!!. The other top was completely different to what I ordered nothing like !! Furious!! as they were for my party. They also came 2 weeks apart and after the party date 4 weeks after I ordered them. No offer of refund and would have to pay for returns. THEY SHOULD BE SHUT DOWN THIS IS FRAUD!!!!
21 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Do NOT use this company
Do NOT use this company! Although it sounds a British firm, it is actually Chinese, which brings problems with sizes, deliveries, returns. I bought several items, NONE of which looked like the adverts and they were very cheap, horrible material. I sent them back with the cost of delivery over £25 and waited months. After numerous unsuccessful emails, I managed to track the parcel at Chinese customs I emailed again explaining this fact, but still no refund. After 7 months from ordering, my parcel was returned to me!! I couldn't believe it. I sent it all to a charity shop! What a waste of money!
21 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
horrible!
Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending back at my own cost, just throwing more money away from what i have since learned). Would give no stars if able to these robbers.
21 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Poor Quality and made virtually impossible to return the unsatisfactory goods
The two dresses I ordered were poor quality and totally unsuitable - one looked like a nightdress! It was made virtually impossible to send them back - I was told it would take a long time, I would have to pay the post to China and pay tax on the parcel. I was first of all offered a 15% refund and when I still complained I was offered a 25% refund. I would never buy from this company again.
19 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Very poor customer Service team
I purchased 4 short sleeved bowling shirts 4 weeks ago. 3 Arrived about ten days later. the shirts were of the designs i chose but instead of being a cotton blend they were a nylon blend and very flimsy. but this isnt the first time i have come across this. several firms have sent shirts made of this material, instead of the material named on their site. also instead of being made of several pieces of material which is what normally happens when you have a vertical design. the material was just printed including any fancy stitching. Also they sent the second package 2 days later and when it failed to arrive they said that it was up to me to contact the carrier. As far as i know non delivery is up to the sender to question what has happened to it.
24/08/22 Well i have just received an automated reply saying contact their customer service team. I HAVE 4 TIMES and all i got from them was i must sign for the parcel otherwise if it is returned to them it will be destroyed and they do not give refunds.A rather strange way to do business !!
19 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Beware of cheap rubbish
Beware
Don't be fooled by .co.uk they're not. They're in China.
Money wasted, can't be bothered to complain, I'll only get same message back as everyone else.
Everything cheaply made, nothing like the pictures. They probably copied them from another Web site.
Don't waste your money.
I wouldn't even insult the homeless by giving the dresses to them.
Again DON'T WASTE YOUR MONEY
19 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I've just received my order from…
I've just received my order from joymitty none of the clothes are actually as nice as they are in the photos and none of them fit. I can't send them back because the order from is so faced I can't see anything . I spent just over £100 . Not happy
18 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Everyone of these reviews show how bad…
Everyone of these reviews show how bad this company is it should not be allowed to trade it is so bad!! I wanted a refund because the dress that arrived was nothing like the picture. They suggested I accept 15 percent and keep the garment as it would cost too much for me to return the dress to China. As it was only fit for the dustbin and I knew no one would ever want to wear it. There is no point in dealing with this company as I realised by then this was how they did business. DO NOT WASTE YOUR MONEY - DON’T ORDER FROM JOYMITTY!!!!
18 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
This IS a genuine review!
This is a genuine review, and so at odds with the general opinion of others that I almost feel strange to say that I have just had a perfect experience with this company. In fact my heart sank when I saw the Trustpilot ratings after paying. My expectations were very low.
I bought a man's Hawaiian shirt, using the dimensions offered on the sizing chart. It arrived very quickly (yes, possibly from a British warehouse) with every dimension accurate to a centimetre, and is very well made: The matching of the (very large) pattern is immaculate, the stitching is good, buttonholes re-reinforced and the 'hang' right. In short, I was more than relieved, I was actually delighted.
However, I think I can see how different views have come about. I am guessing (only) that the 'JoyMitty' name is selling clothes from many small Chinese workshops whose standards vary greatly. My shirt was tagged with a 'Hawaiian Shirt' label and came in a zipped, printed plastic bag with tissue layered through it. A properly presented item.
So all I can say is that I think that you can buy one of these shirts with confidence, but sadly it looks pretty hit and miss for others...
18 August 2022
Unprompted review
Reply from Joymitty
Thank you for choosing Joymitty. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Joymitty next time~
Best regards,
Joymitty Team
LOTIMENA. JOYMITTY NORACLOAK
For a year now i have been wanting to get my revenge on these fake, scam companies that emanate from CHINA. DON’T TOUCH THEM. BE WARNED. KEEP WELL CLEAR.DON’T BE TAKEN IN BY PHOTOS. The clothes are nothing like you see. If you put a match to them they would leave a lump of plastic.They offer refunds, exchanges...all lies. I think they have a warehouse in the UK but ask you to send the clothes back to China with a charge of £30. Good money after bad. It’s wicked that they are not stopped in their tracks, defrauding numerous people like myself. I would like Trustpilot to report them to the fraud squad and get them shut down.
17 August 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.