Jotex Deutschland Reviews 

After just a week of using the chair , the filling is already bad from the seat and you can feel the metal underneath

Attractive offer for reasonable price.
Very nice design.
Delivery took a while.

Very bad customer service and the overall experience of handling my order. I am currently writing the 40th email to the customer support just to get my order delivered to my address, which is now being sent to the sender for the 2nd time. The customer service ignores my constant inquiries to escalate my claim and provides no information when my order is getting delivered after almost 1 month. I will be escalating this further since I feel helpless with my case and very disappointed.

The delivery was really late - I now need to return everything I purchased, which is hard to work out how to do on the website.

I got very little tracking data from the delivery.

Disappointing customer service.

WORST PROCESS EVER, The delivery was fine, and the products arrived in good condition. However, Jotex ships items separately, and if you need to return something, they charge a fee. Since the items arrive in multiple shipments, you have to pay for each return individually, which is not ideal for online shopping. I wanted to exchange a product for a different color, but I would need to pay a €14 fee for the return. It would be great if the return process were more convenient and cost-effective.

Addition to comment:
First of all, They charged me 19,90€ shipping fee for all items, which also the ones I returned. Could you imagine? In the end, I only bought a small rug which was 21,90 and arrived as a 20cmx20cm small package and I payed 50,90€!!

Love the table, it is exactly like the pictures. Very good quality. Shipping tike as expected.

EDIT: The Jotex customer service reached out to me and refunded my return shipping costs.

The quality of the items I purchased was what I expected. However, the shipping costs are 7 Euros and the RETURN costs (for small items, more for bigger items) are 7 Euros as well. My purchase was 24 Euros and I ended up paying 14 Euros in shipping/return costs. Definitely would have thought twice about buying had I known about the return costs.

Unreliable and unhelpful. Happy to take your money, but getting your purchase will be a different story.

I placed an order on 30th December and over 2 months later (Writing this on 5th March) I still have not recieved the product or a satisfactory update, despite being imediately charged for the purchase.

After many back-and-forths with support over the last month, I still have no indication of what the status of my order is (Last update from the website is from 7th Jan).

not great material ...
I bought ZACK Spannbettlaken ‒ Bio-Qualität
the material is not stretchy at all so every time you lay in bed it moves and bc of that it never has a flat surface. The material is collecting every possible dirt you have in the house. Forget if you have a pet. I have to clean in every day with the roller. the rubber is not on the whole length and Its not so soft. I will still use it only bc the color (dark blue) looks really nice and it was not cheap either. Good thing is that the material is eco friendly and the shipping was fast.

The pot i bought was absolutely beautiful and arrived on time. Thank you.

This company sent me a wrong item and there is no customer service that I can quickly call to solve this problem.
I sent out a claim form but no immediate reply at all. Very unsatisfied with their service.

It’s a really cute rug but the dimensions are wrong. Even when you measure it from the furthest away endpoints, it’s way smaller than 120x180

I have purchased about 12 items over 4 orders from Jotex. Generally good quality but the customer service was lacking. One item arrived broken but also with another customer’s return slip inside identifying it was broken, so that customer must have ordered the item and returned it broken and then they sent it back out broken to me. This is a significant lapse. Customer service has taken two days to respond to each inquiry about the issue, taking up considerable amount of time.

I gave my phone number for the purchase and now I'm constantly getting messages. I've tried to say that I don't want any more messages, but to no avail. Unfortunately, messages are still being sent to me today. Luckily, I was able to block them. That's the only reason I don't order from there anymore.

The product wasn't delivered to my door, as the delivery company said they couldn't find my address - but it's clearly advertised and no attempt to contact me / call was made to rectify. Instead, the delivery company decided to drop a 24kg table off at my local Späti, and I had to deliver the big bulky item myself! Not the service I paid for. Whilst the table is good, I could have bought elsewhere and had a better experience - so first order with Jotex was disappointing.

The items online do not look the same as in real life. Disappointing…

What I order was small, so I buy after a bigger one. I have to pay like 15€ more to just send back the old one and buy a new one. It should be a way, that just to change the size is cheaper and easier. The items are already expensive (I need to pay extra for a bigger one) to add the sending prince. The rest was good, color and quality.

I ordered two items from Jotex: a shoe rack and a glass table. After receiving an email confirming both were shipped, I later got a brief message saying the shoe rack was out of stock—no explanation, no solution offered. It’s frustrating that I paid for an item, waited for it, and only then was told it wasn’t available.

The table I ordered arrived after paying 40 Euros for shipping, and one of the legs wasn’t even attached. I offered to try and fix it myself, and they gave me a very symbolic discount. However, as I’m not a professional, the repair didn’t work. When I raised this, their response was passive-aggressive, essentially saying, "You wanted to fix it yourself, so have a good day."

Overall, poor communication and disappointing customer service.