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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent taste and high quality, often highlighting the variety of flavors available and the convenience it offers for making both hot and iced coffee. Many appreciate how easy it is to prepare, saving time without compromising on flavor. People frequently commend the customer service for being exceptional, with prompt and helpful responses to inquiries and concerns. Reviewers also note the efficient and speedy shipping, along with the aesthetically pleasing and sustainable packaging. The overall user experience, from ordering to enjoying the coffee, is consistently described as smooth and satisfying.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the delicious taste and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious taste,... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently describe the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently report that any issues are... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease and convenience. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Jot coffees are simply the very best convenience coffees on the market. Much better tasting than instant, but just as easy, they have something for everyone - from Dark (rich, Sumatran) to House B... See more

Rated 5 out of 5 stars

I once visited a coffee farm in Peru and had the best coffee ever. Jot’s is the next best thing. The flavors are great, especially the new Maple Syrup. I don’t typically drink flavored coffee, so I... See more

Rated 5 out of 5 stars

I like Jot because the coffee is great. It’s perfect for me because I like it iced. With Jot I just pour a tablespoon into cold water; no mess, no fuss and so smooth-tasting. My favorites are carame... See more

Rated 5 out of 5 stars

Jot has deliveried on every front for me thus far. Their offerings are delicious and sustainably packaged, and the few times I’ve had broken bottles they replaced them immediately, for free. I espe... See more


Company details

  1. Coffee Store

Written by the company

We developed a way to extract the best of every coffee bean into a liquid 20x more concentrated than traditional coffee. The result is Ultra Coffee: pure coffee that transforms into anything you desire – latte, americano, cappuccino, you name it – in seconds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Rated 5 out of 5 stars

I love coffee

I love coffee, but I really love Jot - since I began my subscription with Jot, I cannot drink any other. And now that there is an instant version, I can travel better with my fav drink!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

The Best All Around!

We love Jot Coffee and love their customer service! Not only is their coffee so smooth and gets my husband and I out the door quicker in the morning since we don’t have to stop and get coffee, but their team is top notch!
We had an issue with shipping that was damaged and they were very responsive, sent out replacement bottles, and then followed up with us to make sure the new shipment arrived safely. Can’t say enough good things about Jot!!!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Jot!

the mocha is my current favorite. I drink it as a straight up shot, its so good!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Jot Delivers on Every Front

Jot has deliveried on every front for me thus far. Their offerings are delicious and sustainably packaged, and the few times I’ve had broken bottles they replaced them immediately, for free.

I especially appreciate their seasonal offerings and recent protein coffee. They’re not the cheapest in the world, but you get a lot of servings per bottle and also have frequent sales & deals!

17 July 2025
Unprompted review
Rated 4 out of 5 stars

Protein Positivity

I was delighted by how well the protein shake tasted. It dissolved nicely. Just the right amount of caffeine.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Jot's products and customer service are…

Jot's products and customer service are top notch. I have been a Jot customer for years and have not found another coffee concentrate as good as theirs. The flavors are robust, they offer a lot of variety, and it tastes great. I can't recommend them enough if you are looking for quality coffee concentrate. You won't be disappointed!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Love the coffee

I've been a Jot customer for a few years. Love the coffee, of course. But it's so easy to manage your subscription. Change the date or the options, it's no problem. And they always have deals. My one complaint is there are so many good coffee options, I have to be careful not to over order. ;)

13 July 2025
Unprompted review
Rated 5 out of 5 stars

I love JOT

I love JOT. It's delicious and easy to blend into my own homemade espresso drinks using my little NutriBullet blender. It saves me time and money over making a coffee shop run each day. And the subscription model is working out great for me.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

The best

Jot is the best iced coffee I have found. And I've tried quite a few.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Jot coffee is excellent

Jot coffee is excellent! I love carmel, vanilla, and coconut vanilla. I'm loving iced coffee during the summer. I haven't tried it hot yet but I'm sure it's great. I'm looking forward to trying more flavors.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Coffee AND Customer Service!

The coffee is smooth and delicious, and the customer service is ridiculously prompt! Any time I've had even a slight issue (a couple of times with slow shipping which wasn't even JotCo's fault) it's been responded to and taken care of immediately!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The customer service I received from…Laura

The customer service I received from Jot was OUTSTANDING! Coffee is great too :-)

There was a duplication of the new customer package that was initiated via Facebook. Notified Jot the same day received and 2 hours later the duplicate account was removed and refund received all in a couple of hours and not DAYS! This is how you keep customers. Well Done!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and NOT bitter!

I LOVE Jot coffee concentrate, and the company, too! The customer service is responsive and easy to work with. The coffee…excellent! Smooth, flavorful and nicely caffeinated to get me moving in the morning! And never bitter!! So smooth. Love my Jot!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I'm hooked!

I'm hooked!
Best coffee I've ever had and I honestly don't think I could go with out it. It is so smooth and good, I look forward to it each morning. I only ask that they make the white chocolate flavor a part of the regular rotation, please!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Love My Jot!

What Jot is doing well: Making a very tasty cold brew. Packaging their product in an aesthetically pleasing way; I smile every morning when I pick up my bottle of Mocha. Giving us so many different flavor choices. Thanks, Jot!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Coffee & People

Not only is the coffee fantastic - rich, smooth, delicious - they also excel in customer service. There isn't a rating high enough for Jot. Get some right now!!!!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Jot

I absolutely love Jot! Flavor and quality are amazing. My favorites are the toasted marshmallow and the white chocolate, but I've also enjoyed every seasonal flavor I've received. I quit buying coffee from coffee shops, gas stations, etc. Jot is just better, and it's more economical than those pricey chain shops. Originally, I tried Jot to make my own iced coffee, but over this winter and spring, I've discovered that Jot is just as amazing hot as it is cold. I also love that I'm now in complete control of what I add to my coffee, like cream, sweeteners, syrups, etc. Lastly, I've only had to contact customer service once, last summer I think it was. The response was so quick, and it was easy to see that they wanted to ensure I was satisfied with outcome and the product. You can easily see that Jot is invested in the quality of their product for their customers.

9 June 2025
Unprompted review

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