Joseph's Wigs Reviews 

38
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Back with Claire and Stuart again. Sorting out the sizes, seeing me right in style, arranging exchanges, delivering the best I can look, as ever. Thank you, again And I'll be back....

Company replied

Rated 5 out of 5 stars

Very pleased with the service we received today at Joseph's. From my initial phone conversation I felt reassured about making an appointment & under no pressure. Claire was very professional & knowled... See more

Company replied

Rated 5 out of 5 stars

I visited Jospeh’s today following a recent cancer diagnosis . We live over two and a half hours away and both Clare and Stuart were so helpful beforehand with help and advice . I sent photos in befo... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Joseph’s more highly. It was such an easy and enjoyable experience and I came away with a beautiful wig which is so nice half of my friends didn’t even realise it was a wig. Claire... See more

Company replied

Company details

  1. Hair Salon

Written by the company

We offer a discreet and compassionate service and you have the option to visit us for a private consultation in our Surrey shop or call on 020 8648 5541 for mail order, help and expert advice on wig styles that never go out of fashion!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.6

All reviews

(38)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service
Site easily navigated
Quick response and speedy delivery
Also good competitive pricing

22 October 2024
Joseph's Wigs logo

Reply from Joseph's Wigs

Thank you so much for leaving us a fab 5 star review Barbara.

As a small family business we really do appreciate it.

Best regards,
Stuart.

Director.
Joseph’s Wigs Ltd.

t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 1 out of 5 stars

Awful creepy experience.

Awful creepy experience.
I booked an appointment for a wig as I am receiving chemo. On the way to the appointment, I received a call cutting my appointment short as they were 'running late'. When we were finally seen, we were made to feel really uncomfortable, like the assistant really hated her job. There were so many negative attitudes towards the wigs and me. We ended up trying to humour/reassure her. Not what you want. The whole vibe of the place was creepy, like Steptoe's store. We left empty handed. I have now bought a wig via NHS/Macmillan at my local hospital. Lovely service, so caring and upbeat. The price was 1/8 of what it would have been at Joseph's, and the care and service was second to none. If you can get an NHS wig, then go for it! If you're on treatment, you're entitled to a heavily discounted wig every 6 months, along with all the hair products you need.

9 July 2024
Unprompted review
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Reply from Joseph's Wigs

Thank you for your feedback.

As I recall we were unable to move your appointment on Tuesday 9th July 2024 to later in the day and could only offer you an alternative appointment a couple of weeks later so I am sorry they must be a misunderstanding as we never called you a call to cut your appointment short. Your appointment latest the full hour with Claire and I can see from the rnotes you selected a suitable beautiful heat friendly wig and if it was required you were going to call us.

Our customers receive at least an hours one-to-one consultation within a private fitting room with my wife, Claire. During this time customers can try on as many wigs as they wish from our extensive stock holding and Claire is always happy to give her expertise and opinion.

Having helped chemotherapy and alopecia patients for over 30 years, we appreciate the thought of trying on wigs for the first time can be quite a daunting experience and we always try to make customers feel relaxed and comfortable when visiting our store in Morden.

We are glad you managed to purchase one through the NHS.

Kind regards,
Stuart.

Director.
Joseph’s Wigs Ltd.

t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 5 out of 5 stars

Buying a wig

Fantastic experience buying a wig at Joseph’s wigs. Claire made me feel totally at ease from the moment she answered the door to me. She was very sensitive to my needs and went off to find several wigs for me to try on. There was no pressure to buy. She made me feel empowered and I walked away with a fabulous wig at a fantastic price. Thank you so much.

21 May 2024
Unprompted review
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Reply from Joseph's Wigs

Thank you for your fab review Rebecca and it was lovely to meet you all. Best wishes.

Rated 5 out of 5 stars

Big Karl

Big Karl
It’s great my new hairpiece has taken years of me , with me being small in confidence with my crows nest disappearing it was a god send .ive been able to start dating with my new hairpiece, ive changed I have , massive thanks to the rug people.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

I am writing this on behalf of my best…

I am writing this on behalf of my best friend who called Joseph’s wigs to book an appointment for her 84 year old mother who is young at heart.
A male answered the phone and was very dismissive when my friend asked if they had a short blonde choppy wig in stock, like the one advertised on their website. He asked for the size and said we don’t do large ( 22) and we don’t do short wigs. My friend told him that she would like an appointment and he replied “ it’s pointless you coming all this way if we haven’t got what you want in stock”She then asked him if he actually wants to sell his wigs and he replied we haven’t got what you need !
She gave up with him in the end, not a good experience at all !!!!

2 April 2024
Unprompted review
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Reply from Joseph's Wigs

Good Evening,

I’m sorry to hear your friend wasn’t satisfied with the outcome of our conversation this afternoon on the phone and I am sorry we couldn't help you on this occasion.

Unfortunately, due to the measurements I was given (23.5") I politely advised that there would be more of a selection to choose from online as we do not stock many large or small cap sizes in our shop.

Here at Josephs, we are a family owned business who pride ourselves on our customer service and would rather be open and honest with our customers, instead of overpromising, asking you to travel to us and having a disappointing experience.

Kind regards,
Stuart.

Director.
Joseph’s Wigs Ltd.

t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. I was desperate to find a supplier of my usual wig having suffered from alopecia for many years and Joseph's wigs were just amazing. They were so patient and understanding of my situation. They helped me with the color and the specific cap type that I needed and were so kind to me. I am so delighted with my final choice. Their products were beautifully and discretely packaged and sent by special delivery. I am so glad I found you Josephs! Thank you so much!

12 September 2023
Unprompted review
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Reply from Joseph's Wigs

Thank you for your lovely comments Angela.

We are so pleased you found us and that you are delighted with your new order.

We look forward to serving you again in the future.

Take care and best wishes.

Kind regards,
Stuart.

Rated 5 out of 5 stars

Wig shopping at Joseph’s

Having lost my hair pretty quickly due to chemotherapy, I was a little apprehensive about getting a wig: I need not have worried, as from the start of my appointment, Claire was sensitive and knowledgeable. She made me feel at ease, and ‘normal’, and quickly found several suitable wigs from which to chose (I was very impressed that she seems to hold the details of all the (many) wigs held at Joseph’s). I have a small head, so the choice was limited, but I left happy and with 2 wigs :)

20 July 2023
Unprompted review
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Reply from Joseph's Wigs

Thank you for your lovely feedback Sally and we are pleased you are happy with your purchases.

We wish you all the best.

Kind regards,
Stuart.

Joseph’s Wigs Ltd.
t: 020 8648 5541

Rated 5 out of 5 stars

Loved my new wig always fantastic…

Loved my new wig always fantastic service

7 July 2023
Unprompted review
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Reply from Joseph's Wigs

Thank you for your 5 star rating and positive feedback Jayne.

Best wishes,
Stuart.

Joseph’s Wigs Ltd.
t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 3 out of 5 stars

What a depressing and drab place to go …

What a depressing and drab place to go try wigs on! The lady I saw I feel wasn’t very friendly It feels cold and just a money making business! She wouldn’t tell me names of wigs I’d tried on as she said other companies can get them cheaper. All in all not a nice experience tbh.

20 April 2023
Unprompted review
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Reply from Joseph's Wigs

Hi Ju,

Thank you for sharing your feedback.

Being a husband and wife team with over 20 years expereince we pride ourselves on giving the best customer service possible whether it be with a free wig consulataion in store or online purchases.

Having searched our customer database for thr 20th April I can not find any records for you visiting our Morden store.

Please feel free to contact me on the below details and I'd be more than happy asisit and discuss with you further.

Kind regards,
Stuart.

Joseph’s Wigs Ltd.
t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 5 out of 5 stars

11 out of 10!

I bought a wig from Joseph’s a few months ago and I am so pleased with it. I did phone them to say thank you personally, but I thought it would be nice to fo a Trust Pilot review as well. I’ve had so many compliments and it’s made me feel so much better about myself. Thank you Clare and Stuart for the care and service. Christine M.

25 May 2023
Unprompted review
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Reply from Joseph's Wigs

Thank you so much for taking the time to share your feedback Christine. We really appreciate it. Best wishes.

Rated 5 out of 5 stars

Excellent Customer Service

I ordered 2 wigs from Joseph’s and spoke to a gentleman on the phone who was really helpful. They came beautifully packed and were lovely but unfortunately they did not suit me. Return system was very easy and phoned today to check all ok and was assured a refund was being made today, checked my email and it was there as promised. Great Uk based friendly company who I will definitely use in the future. Highly recommend.

23 May 2023
Unprompted review
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Reply from Joseph's Wigs

Thank you for lovely review and we are sorry we couldn't help on this occasion.

If you have further questions please contact us.

Kind regards,
Stuart.

Joseph’s Wigs Ltd.
t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 1 out of 5 stars

Poor customer service…

Being a wig wearer due to medical reasons for ten years i have been ordering from Tiara Wigs in Swansea My order is due for this year so phoned Tiara and was surprised as i was speaking to Stuart at Josephs Wigs He told me he had closed Tiara two weeks ago and when i asked him where my perscription was he said he didnt know and to phone my hospital I gave it to Tiara as they needed it to reorder every year Now i know things can change suddenly but surely a phone call to notify customers would have been polite as he is responsible there has been no thought for myself or others in my position who have to find another supplier And to end i would have thought someone selling what he does would have had more thought for his customers after all its due to our Alapecia and Cancer that supports his buisness

20 March 2023
Unprompted review
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Reply from Joseph's Wigs

Hello Angela, as I tried to explain during our brief telephone exchange it was not a decision we took lightly and we understanding share your frustration but unfortunately due to unforeseen circumstances which we hope you can appreciate were out of our control we had to make the tough decision to close our Swansea branch.

With regards your prescription the hospital should have this as they never provided this to us but unfortunately I wasn't given the opportunity to explain this before you ended our call.

Kind regards,
Stuart.

Joseph’s Wigs Ltd.
t: 020 8648 5541
e: sales@josephs-wigs.com
w: www.josephs-wigs.com

Rated 5 out of 5 stars

Thank you so much Joseph's wigs

Thank you so much Joseph's wigs. I finally found a company that delivered a lovely wig that matched the description. So comfortable and a great fit.

14 July 2021
Unprompted review
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Reply from Joseph's Wigs

Thank you for your kind feedback.

Rated 5 out of 5 stars

Excellent service

I can't fault Joseph's Wigs for the patience and understanding I was shown as I tried various of their wigs which were sent back and forth via Royal Mail. First class service (and good quality wigs!)

18 December 2020
Unprompted review
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Reply from Joseph's Wigs

Thank you for your lovely comments. Best wishes.

Rated 5 out of 5 stars

Wow! Am I happy!

I just got my second [and third] wig from Joseph's and I am SO happy! The first wig arrived before they estimated and was as described, right out of the box: a quick shake and on it went. It looked like I expected and was very comfortable. After a couple of telecoms - mainly seeking advice on colours - my next order of two very different wigs arrived on day '1' of their estimated 1-3 day delivery. My order was just over £160 and delivery was included. I did ask for a 'price match' and they immediately complied. When does that ever happen?! They have a loyal and very happy customer. They are a UK company based in Surrey and have been selling ladies wigs for over 50 years - so states their website. Joseph's Wigs staff are helpful and knowledgeable.

11 September 2020
Unprompted review
Joseph's Wigs logo

Reply from Joseph's Wigs

Thank you so much for your lovely comments. Best wishes.

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