Jordan Fitness Reviews 223

Great equipment prompt and responsive company I will definitely use again

Prompt efficient service cannot fault at all and will use again

As a commercial gym owner, I have been a loyal customer of Jordan Fitness for many years, spending a significant amount of money with them. Unfortunately, my recent experience has been unacceptable and has completely lost them my custom.

I ordered two ex-demo kettlebells, described as “may have cosmetic marks.” However, only one was delivered, despite being charged for two. The kettlebell I did receive was in terrible condition, with chunks missing from the handle and heavily soiled, clearly having been heavily used. This is far worse than “cosmetic marks” and is completely unacceptable for any product, let alone one intended for professional use.

When I contacted Jordan Fitness to arrange a return, Aislin Roberts (Sales Support Administrator) informed me that I would incur a return charge. Considering their failure to fulfil my order correctly and the poor condition of the item, this is appalling customer service.

This experience has destroyed my trust in Jordan Fitness, and I will no longer be using them as a supplier. I strongly advise others—especially commercial gyms—to think twice before purchasing from them.

The parcel arrived quickly and in good condition

Absolutely faultless. Ordered Sunday evening, FedEx shipping notification sent Monday lunchtime, and received the following day. Also, the cheapest around for the product I needed (Pulseroll ball) when factoring in their 10% new customer discount

I did a general Google search for a particular weight of dumbbells, in a pair. I clicked on the Jordan Fitness product as it looked exactly what I was looking for at a price I had roughly hoped for. I ordered them, they arrived quickly with free postage (good for heavy dumbbells). They were perfectly fine when they arrived. Very pleased with the purchase and experience.

Received great service and dumbells arrived very quickly and the price couldn’t be beaten . So very happy with service and product . Thanks

I bought a punch bag from this company and unfortunately there was a minor defect with it. I spoke with Diana Albuquerque the Reseller Account Manager and she sorted out a next day pick-up of the old bag and delivery of a new punch bag, not only that, but the company included some freebies for the inconvenience. Now 6 months on and that punch bag has taken a daily battering. I can say for sure it's a really good quality product that will last for years, and the customer service was second to none, 5 star rating from me.

Love this kit! Used at my gym and bought a set to use at home. Great quality and good value.

Great selection but it was the cast iron kettlebell made in Norfolk that I was really interested in. Very impressed

Ordered for the first time.. dumbbell arrived broken. Opened the already split box and the rubber end of the dumbbell dropped on my foot which was badly bruised. I was so excited about receiving my item as just starting with pt at the gym. That had to be put on hold. I emailed on 1st of June and 10 days later, still no resolution. Very poor communication as I have had nothing apart from a quick email to say this is passed to the management team. Do not buy from this company. If there’s an issue don’t expect a reply

Big Thanks to Sarah W (Sales Co-ordinator) for the help and excellent communication with the Hatton Heavy Punch bag. Nice item.

I love Jordan kettlebells. This is my second 16kg and they are just brilliant.

Excellent service Excellent equipment.Lady call Diana amazing respond top customer service.In two days I got my bars since I drop my order!!! Overall 5stars

The products on offer are great and the product I bought is excellent. I’m very happy with it.

Sadly the delivery group, Tuffnells, are nothing short of appalling - not great to have a ‘partner’ dismantle your business reputation.

However, Sarah in the Jordan Fitness customer care team was wonderfully responsive and helpful - saved the day.

A good delivery would have made this an easy 5 star …

Great range of products, excellent quality, good value, delivered promptly. I’ve used Jordan a few times now. They’re consistently first class. What more do you need?

Absolute appalling company to deal with. As an email subscriber I received a Black Friday early access code for 15% off. Thinking I was getting a good deal for Black Friday I ordered the item I wanted. Prior to the item being delivered in its entirety I received another email with Black Friday offers, one of which was the item I ordered substantially cheaper! Understandably feeling conned I contacted sales who were an absolute waste of time ‘sorry nothing we can do’ utter nonsense, they just couldn’t be bothered. You can usually tell how good a company is by how they react when something goes wrong. This was just appalling service. After playing ping pong with emails all morning they did say I could have my order collected at my cost then re-order the same item cheaper……which they would have to deliver free as it was above the threshold! What was the point in that, it would cost them more in the end! Shocking experience, do yourself a favour and order from a reputable company with a good customer service charter not this shambolic business, just in case something goes wrong, as you will just get fobbed off. I have only given 1 star as there was no option for zero. Hopefully after reading the review of my experience it will put you off ordering from this company and ultimately cost them a lot more than the few pounds it would have cost them to keep a customer happy and the glowing review I would have given them based on there response. Hopefully if the leadership of the business reads this they will investigate and realise I am just a genuine little customer who rightly feels conned and does something to turn the situation around……although based on my experience I doubt that will happen.

Outstanding experience. BIG thank you again to Diana for taking care of everything. Quality products, quality service - can't ask for more than that! Very happy. :)

Unfortunately due to using Fedex I have had a bad experience, more a third party review as Jordan are good, just been badly let down by the delivery company of choice which will push me back to Amazon which i try to avoid.