Jones Whyte Reviews 

2,559
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes easy and stress-free. The service provided is frequently described as excellent, with many appreciating the prompt communication and efficient handling of their cases. People highlight the quick response times and the smooth user experience, often noting that queries were answered swiftly and support was readily available. Conversely, a small portion of people felt dissatisfied with the service, citing slow communication, lost documents, and a lack of support during critical stages of their cases. Some also experienced delays in receiving important documents and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and delight with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick responses to... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Ranisha in Glasgow getting our wills sorted out. She was super patient with us, flagged risks that we hadn't considered and we felt she had our best interests at heart. Highly r... See more

Company replied

Rated 5 out of 5 stars

Diagnosed with cancer, I chose Macmillan Cancer Support to help me with the admin of living. I chose Jones Whyte from their options to help me with this. Ranisha helped me along the way with my will a... See more

Company replied

Rated 5 out of 5 stars

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I had no clue how the process worked. With the help of Shraiyah at JonesWhyte, who completely put me at ease and assisted in securing an accepted offer on my first home. I could... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,559)

345 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nicole Hoffay - Somerville

Nicole Hoffay - Somerville was my conveyancer and she was excellent.
She was professional, organised and dealt with my complicated, frustrating case very well.
I will definately use her and Jones Whyte again in the future.

16 April 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Holly is very good provide fast service…

Holly is very good provide fast service looking for further process thanks

15 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

A Massive Thank You

Big thank you to Gillian Cogan and Emily Black for their hard work on our complex new build purchase! Absolutely delighted!

14 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

They were very quick and efficient and…

They were very quick and efficient and really helpful

13 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Wills and POA made easy!

The process was explained in detailed steps which were easy to understand and the Solicitor was available throughout the process to assist if required.

13 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Shenai was a great help from start to…

Shenai was a great help from start to finish before handing my case over to the solicitor within her team and was willing, helpful and friendly throughout each correspondence. Thank you again for such a big help in my home buying journey!

13 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

I opted for a free Will from McMillan…

I opted for a free Will from McMillan and chose Jones White to draw it up.
I was anxious about drafting a new Will, however Ranisha made the task so straightforward simple and stress free. I had a video call, the draft Will was sent within a few days and have returned it signed and witnessed. Really good service and would recommend this Solicitor firm.

5 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Great service and incredibly speedy…

Great service and incredibly speedy response when needed. Weronika was a great help, really clear in communication-excellent service! Thank you.

12 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used this company and there are exceptional very professional and efficient Simon Donaldson and Morven are outstanding would highly recommend and definitely use again 5 star service from start to finish

11 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Excellent service with my house purchase

I couldn't be happier with the service from Holly and Weronika and their assistance with my house purchase. They are always very quick to respond and incredibly helpful. Thank you very much for all your help.

11 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 1 out of 5 stars

Wrote a will through Mc Millian that…

Wrote a will through Mc Millian that was drawn up by Jones Whyte Edinburgh. Waited for the will to be sent to me to be signed and witnessed. Still no will after 3 weeks. I phoned and explained that nothing had been received. They said it would be sent out again. One month later and no will has arrived. Shoddy service.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding communication and service from start to finish. Weronika was knowledgeable, friendly and efficient. Her advice helped us to secure the property. We’ve used Jones Whyte for many legal services; this was our first for conveyancing. Unsurprisingly, excellent as always. Thank you.

8 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

My son suffered a personal injury in…

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my side. Sinead Van Greunen looked after my claim and she was nothing short of fantastic. Answered my calls (even on a Sunday in the gym, which I felt terrible about - had planned to leave a voicemail!) So supportive and kept communication flowing. I really felt like I could trust Sinead to look after our claim from start to finish. Fantastic service. Really proactive firm with clients best interests at heart.

7 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Weronika is fab!

7 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Shraiyah has been a pleasure to work…

Shraiyah has been a pleasure to work with, answered all my questions and has been super helpful with what could be a very stressful as first time buyers, she’s made everything as smooth as she can.

7 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Friendly, straightforward assistance.

John Paul has been friendly, helpful and available every step of the way during the process of putting in notes of interest and making offers in my home hunting. The fees were outlined for me clearly at the start of the process and seem reasonable. I also was offered a complimentary service for estate planning alongside the conveyancing services. I'd definitely recommend!

5 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Weronkia was a great help to us

Weronkia was a great help to us, we felt very supported in our search for a property.

5 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Jones Whyte will writing service

Jones Whyte were excellent in renewing our free wills. Cathryn Shirley, senior paralegal, explained everything thoroughly and also outlined Power of Attorney and Inheritance Tax considerations.
Cathryn was very professional and extremely knowledgeable and explained every step in a friendly and easy to understand process.
We will not hesitate in recommending Cathryn and Jones Whyte to family and friends.

23 April 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

We were delighted with Erin Macdonald…

We were delighted with Erin Macdonald at Jones Whyte following a recommendation by a friend to use this firm for the estate of my late gran. We found Erin to be empathetic and highly professional. She went above and beyond for us at every step and we are so grateful that she made a very difficult process as seamless as possible. Would recommend.

4 May 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Closing process support

We needed a solicitor to submit an expression of interest and then an offer on a flat in Scotland, and being used to the English system we needed someone experienced to help us. Holly Reilly was extremely helpful and amazingly supportive throughout the closing process. And we got the place we wanted! Thanks Hollie. I would definitely recommend her if you need to go through this part of the buying process. Someone else from Jones Whyte will now start the conveyancing, so I will write another review about that process in due course.

30 April 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look