Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew has been in touch regularly…

Andrew has been in touch regularly keeping us up to date whenever a question was asked he got back to us with an answer very polite and helpful cannot fault the team excellent

4 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Great service from my local Jones…

Great service from my local Jones Robinson team when I recently sold my house through their office.
All of the staff were very helpful and professional during the whole process.
Would recommend their service.

20 February 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

They have always been responsive when…

They have always been responsive when issues are raised and quick to deal with them. All inspections have been carried out when due and done so respectfully. Jude has done our last few and always comes ready with shoe covers, is polite and friendly and gets the inspection done quickly. Much appreciated!

24 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Quick, attentive, and efficient!

Daniel has been incredibly quick and nice without the entire on-boarding process for our new tenancy. He was sending follow-ups on new market properties, and handling things efficiently. Extremely happy.

2 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Daniel will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Highly Professional service

Jude Buckley was very professional and house inspection was a breeze.

1 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Highly Recommend – Fantastic Service from Start to Finish

I had a really positive experience with Jones Robinson while purchasing my flat. From the initial viewing, through putting in my offer, and all the way to completion, communication was clear, consistent, and reassuring.

A special mention has to go to Paula, who was absolutely fantastic throughout. Even when the sale was delayed for a few months due to probate, she kept me regularly updated and made sure I always knew how things were progressing. That level of communication made a potentially stressful situation much easier to manage.

I would definitely recommend Jones Robinson to anyone looking to buy a property , their professionalism and support really stood out.

31 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Sophie! We really appreciate it!

Rated 5 out of 5 stars

Excellent service

I found Jones Robinson estate agents to be very helpful and quick to sort out any queries.

A would like to say a special thanks to Andrew who looked after our sale for his care and efficiency.

I would definitely recommend Jones Robinson.

1 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Andrew will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Honestly amazing experience

Honestly amazing experience with Lambourn Jones Robinson after just selling my first home. The process was so simple and un-stressful for me which was fab as I have a baby.
All the team are lovely! In particular Toyah who was so helpful with anything and everything!

1 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review! Toyah has loved being of help.

Rated 5 out of 5 stars

We’ve had consistently great…

We’ve had consistently great experiences with Jude from Jones Robinson Estate Agents, who carries out our property inspections every few months.

She is always friendly, approachable, and professional, which makes the whole process feel easy rather than intrusive. What really stands out is how kind she is with our dog, Finn. Every single time she visits, she takes the time to say hello to him and always has a treat in her pocket for him, which he absolutely loves.

It’s those small, consistent touches that make a big difference. Jude is a real credit to the team, and it’s always a pleasure when she visits.

31 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Jaco, for posting this review. Jude has loved being of help!

Rated 4 out of 5 stars

Friendly

Friendly, on time

24 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this review, we really appreciate your feedback!

Rated 5 out of 5 stars

I had a very good experience to be…

I had a very good experience to be honest. Jude Buckley was very helpful and nice in taking me round the flat for a proper viewing. I enjoyed the overall experience

30 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much, we were so pleased to be of assistance!

Rated 5 out of 5 stars

I had a particularly difficult sale

I had a particularly difficult sale but Andrew at Jones Robinson was absolutely fantastic. So very helpful and informed me about changes and information necessary. I could not praise him enough! Thank you so very much

28 February 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Hayley! We really appreciate it!

Rated 5 out of 5 stars

Paula at Jones Robinson fought for us…

Paula at Jones Robinson fought for us to get us to completion, despite our solicitors going into administration and having to find a new solicitor starting again. Paula constantly stuck with the undertaking of informing in the circle involved everyone with updating and pushing along with the sale. We really can’t thank her enough a total full on credit to Jones Robinson. Thank you Paula for all your support. ❤️

27 March 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Paula will really appreciate your feedback and was so pleased to be of service!

Rated 4 out of 5 stars

Jones Robinson has a great team of people

Jones Robinson has a great team of people, who worked hard to sell our house and also in trying to secure our ideal property. Despite our purchase falling through at the last hurdle , the team worked very hard in trying to find a solution up until the last minute.
A special thank you to Andrew Francis who worked tirelessly in trying to solve issues right up to the last .

2 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Over and above help and advice

Mikyle went over and above to give me good advice on how to improve my house, affordably and realistically, both for value and enjoyment.
As ever, and like all JR personnel that I have met, he was friendly, courteous and helpful, and always on time!

25 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Julia! We really appreciate it!

Rated 5 out of 5 stars

Jones Robinson was fantastic on our…

Jones Robinson was fantastic on our sale, from the start all the way through to exchange! Special thanks to Paula who chased relentlessly to ensure everyone did what they needed to in order to get the sale finalised! Thanks!

24 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you Laura for taking the time to post this review for Paula!

Rated 5 out of 5 stars

Professional, personable and transparent

Various members of the Jones Robinson team, most recently Jo, have helped me buy and value my cottage and the service has always been second to none - highly personable, super professional and extremely honest and transparent.

20 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review Jeannie!

Rated 5 out of 5 stars

Jones Robinson were from start to…

Jones Robinson were from start to finish professional, very helpful and gave good advice.
They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone calls promptly.
Special thanks to Jo Schedler and Paul Evans.
I can highly recommend this estate agent.

23 March 2026
Unprompted review
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Reply from Jones Robinson

Thanks Marilyn for sharing this review, Paul and Jo were glad to have helped!

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