Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Church Robinson have been brilliant…

Church Robinson have been brilliant throughout our house search in Didcot. In particular, Daniel O’Hanlon has been exceptionally supportive. He’s genuinely customer-focused, knows the property market inside out, and takes the time to answer every question with real patience and care

4 December 2025
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, we really appreciate it!

Rated 4 out of 5 stars

A Hassle Free Experience

Jones/Robinson were efficient, informative, accessible, cooperative and friendly,making the whole selling process as easy as possible for us, although a bit pricey.

1 December 2025
Unprompted review
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Reply from Jones Robinson

Thank you, Geoff! We really appreciate you posting this review.

Rated 5 out of 5 stars

Complex Sale

Paula went above and beyond what was expected of her in chasing solicitors resolving disputes and ensuring that we were informed of developments in what was a complex sale

28 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you, Sandie - we really appreciate you taking the time to post this kind review for Paula.

Rated 5 out of 5 stars

Massive thank you to the Didcot team

Massive thank you to the Didcot team, and in particular Archie Jobson and Seb Walcott, for helping me buy my first flat. Archie and Seb were great at keeping me updated when properties that matched my requirements came on the market and were really helpful and attentive during property viewings. As a first-time buyer, I was quite daunted by the whole process, and I really appreciated their fantastic service.

28 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for posting this kind review, Jillian! Archie and Seb will love reading these kind comments and have both loved being of help.

Rated 5 out of 5 stars

Always helpful staff

Always helpful staff and Andrew kept us informed how the sale was progressing at regular intervals

28 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Mark! Andrew has loved being of help.

Rated 5 out of 5 stars

Paula Rudge (Jones Robinson) Sale Progressors help

All Paula Rudge's help, support and regular updates in her Sales Progressor role has made, what can be a stressful process much easier. Her knowledge of the conveyancing process, communication with all parties, efficiency and professionalism has kept everything on track.

28 November 2025
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Paula will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Very positive experience

Big shout out to Kerry Butler for helping us look at rental properties, was very helpful with what we are looking for!!

27 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you, Tyra. Kerry has loved being of help!

Rated 5 out of 5 stars

Kerry Butler was very helpful and…

Kerry Butler was very helpful and supportive through out the process. She answered all my questions patiently

27 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Abdulhameed! Kerry has loved being of help.

Rated 5 out of 5 stars

Thank you!

My experience has been seamless in finding a property, big shout out to Poppy who is amazing at what she does!

27 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you, Mia. Poppy has loved being of help!

Rated 5 out of 5 stars

Amelia Dell at the Newbury branch deserves 5 ⭐️’s herself!

I recently went through the tenancy referencing process with Jones Robinson’s Newbury branch, and I couldn’t be happier with the service I received. A special mention goes to Amelia Dell, who handled my referencing application from start to finish.
Amelia was incredibly helpful throughout the entire process. She kept me updated at every stage, communicated promptly, and handled a lot of back-and-forth communication on my behalf. Nothing ever felt like too much trouble, and her support made what could have been a stressful experience feel smooth and straightforward.
Overall, I’m very impressed with the level of service and would definitely recommend Jones Robinson – especially if you’re lucky enough to have Amelia looking after your tenancy progression. Thankyou again Amelia!

27 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for posting this really kind review, Soph! Amelia will love reading these kind comments and has loved being of help.

Rated 5 out of 5 stars

Welcoming and friendly greeting

Welcoming and friendly greeting. Explained and answered questions well, and showed my husband and myself around the property with a nice easy going manner. It was a pleasure to meet Poppy.

26 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Mrs Roberts! We really appreciate it!

Rated 5 out of 5 stars

My wife and I had an excellent…

My wife and I had an excellent experience renting in Newbury with Jones Robinson. Poppy was especially helpful – always quick to respond and resolved all our queries. We’d happily recommend them.

27 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you, Omar - we really appreciate you taking the time to post this kind review for Poppy.

Rated 5 out of 5 stars

Poppy and the team at Jones Robinson…

Poppy and the team at Jones Robinson helped make the usually stressful process of house-hunting more bearable! She supported our locating a potential house, securing a booking, dealing with surprises along the way, liaising with the land lord, and addressing our concerns. A good estate agent makes such a difference, and we thoroughly recommend Jones Robinson!

27 November 2025
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Poppy will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Poppy was Fantastic ..

Poppy was Fantastic ... always keeping in touch in a timely manor.
Great company and great staff

20 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to write this review! Poppy was glad to have helped.

Rated 5 out of 5 stars

Lady was very nice giving me my own…

Lady was very nice giving me my own time to properly veiw the apartment and very thourough with explaining

20 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review Jamie!

Rated 5 out of 5 stars

Well managed and well informed

Paula kept me informed throughout the sales process and chased on my behalf - making my experience hassle free. Thanks

26 November 2025
Unprompted review
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Reply from Jones Robinson

Thank you, we really appreciate you taking the time to post this kind review for Paula.

Rated 5 out of 5 stars

Really professional and helpful staff

Really professional and helpful staff, Amelia from Newbury was especially informative, polite, and attentive in talking us through everything - would highly recommend!

17 November 2025
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you for taking the time to post this review! Amelia has loved being of help.

Rated 5 out of 5 stars

Purchase and sale with Didcot branch

The team at Church Robinson Didcot have been great, had an offer on our house within 3 weeks and found us the perfect property during that time. Took a while to complete, but Dawn was brilliant at chasing things through and keeping us updated. Archie, was very patient, helpful and understood our needs in finding our new home. Accommodating multiple visits and provided all the support we needed to make our decision. Thank you all!

25 November 2025
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

That's so great to hear - Dawn and Archie will really appreciate your feedback and were so pleased to be of service!

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