Jolse Reviews 177

I was a consistent customer at Jolse until recently, but I will never shop there again. Their customer service is the worst that I’ve ever encountered in any country, and I shop worldwide. It’s not worth shopping at a company that is unwilling to work with you if there is a problem, even if it was THEIR mistake. Please go shop at another website with good customer service, such as olive young global, stylevana, or yesstyle.

The very first time I was unhappy with my purchase was when I received a cleanser that had an expiration date within 6 months. They didn’t state that at all on the product page. If the expiration date is that soon, they should disclose that information so the customer can make the decision whether to still purchase the product or not. They replied to my email saying that their policy states they sell products that have expiration dates up to 6 months. If that’s the case, shouldn’t they write the expiration date on the product page? I don’t want to gamble and buy an old product. I want to make an informed purchase. All the other products I purchase from U.S. or Asian beauty companies have expiration dates that are at least 2 years. It’s supposed to be that way!

My second experience was what solidified my decision to not shop at Jolse. I made a purchase during a “brand launch event” which had good deals. So I bought 4 items, and a few more to meet the free shipping threshold. When I received my order, there was only 1 of the item that was on the deal. I emailed them to send me the remaining 3 items and they said no. I said it was the company’s fault, and they said no. I felt like they lured me as a customer to purchase more products on their website with a “good deal” then purposely not send the other “good deal” items. Or, they don’t want to ship the 3 products they forgot cause they don’t want to pay for shipping. If a company makes a mistake, they should apologize and send the products they forgot to ship. They gave me a refund for the 3 products I didn’t receive, but I purchased other items in that order that I wouldn’t have purchase from them if there wasn’t that “brand launch deal.” I just felt scammed.

The website has nice deals every week, which deserves a star. The biggest problem of Jolse is waiting time till the order is processed, mostly 1 week. But cause of that huge processing time half of the orders get refunded due to "out of stock" problem, which makes processing period longer to about 3 weeks. So if u wanna get your order faster, than in 1,5-2 months, better order on yesstyle or stylevana.

I give 5 stars and more!! I am always happy with fast shipping. I absolutely love receiving blotting paper as a free gift in my orders and I also receive many samples which helps me to discover great products :) Thank you!!

I ordered my items on 2024-01-02 and the tracker said they were delivered on 2024-01-17. The first thing that I did was check my mailbox and check with the building management for my parcel. And it was not delivered. Then I checked with Canada Post to find out about the parcel. The Canada Post said they don't release the information to the receiver. Only then, I submitted the issue to Jolse. They reply to me with it's been delivered link and need the letter from the Post. All they had to do was contact the Canada Post to investigate and Jolse failed to do so. I finally got my items on 2024-02-07. I got lucky to get my ordered items but with this kind of service I don't see myself buying with Jolse again.

I've used Jolse for the past 3 years and not once has an order been missed. I'm sharing my experience as someone who lives in the U.S and orders items to be shipped to the U.S. I love skincare and when I do have the budget, I order off of Jolse.

Tips:
-Order when they have free shipping, mega sales, 1+1 deals

Online Order Follow Through:
-Once I place an order, it gives me the option to pay through PayPal and for me, I don't like that.
-When the order is placed, you will receive an email. I also just take a snip on my laptop of the order#
-You receive an email once it has shipped.
-For tracking, sometimes the website they give doesn't show up-to-date updates, so I usually go online and find a universal tracking website to paste my tracking#
-Sometimes it takes from three weeks to a month to receive your package, but this is understandable.
-Once you receive the package, depending on the amount of items you ordered and even with one item, you receive a free sample (face wash, soap, blackhead remover strip, oil blotting paper) which is super awesome!!

I love Jolse and I will say, sometimes, YesStyle has better deals when comparing certain items. I usually shop on both of these sites at the same time.

I ordered quite a lot of products months ago. They sent a track number which never updated after “leaving Korea”. I never got my products and I’ve sent dozens of emails that haven’t been answered. ABSOLUTELY TERRIBLE.

After posting this, they sent an email saying there was nothing they could do and sending a whole new different tracking link (never seen before) showing very different information from the one I got from them before, so basically they say it’s my fault and the won’t refund my money.

SCAAAAAAM.

I have still not got a package.I ordered from them on the 25th of July and it is now the 5th. I emailed asking if there had been some sort of delay but have still gotten no response. The prices are good but I am not happy with everything.

This is the only place I buy my korean skincare. Been buying from them for almost 4 years now. Very happy with the customer service, I got a very fast reply. I wish they would ship Norway with standard shipping instead of DHL because its expensive but it came very fast like within a week. They also always send several goodies to test.

Fast delivery and authentic products! It's my first time purchasing from them and the parcel came first than my stylevana order (which is currently in transit)! To think that Jolse is based in Korea, their fast service will not disappoint! Worth your coin!

I made a purchase at Jolse when they were having a promotion of a one day only free shipping. I have then emailed customer service asking where my package was because it was taking a bit too long for it to arrive.
approximately 3 weeks since purchasing date.

They told me to track it, which I did but the tracking information was showing no recent updates. Customer service reassured me that it could take up to 45 days to arrive. I digressed.

on the 9th of June, I called my local post office on two separate occasion (Same day, 2 hours apart) asking why is my package taking so long to arrive since I have paid my custom clearance tax which cost 246sek because I wanted to confirm the issue with different customer service agent.
I was then informed on those occasions that my parcel was SENT BACK on the 7th of June, even though I have NEVER received any notifications.
(Note through door for pickup)
I was immensely upset and I reached out to Jolse.
They just say read their return policies and regardless of what happened, they will not refund me. They take no responsibility.
That package of mine was worth 1k. It might not be the "most" for my skincare online purchases but it definitely isn't a small sum either.
This is tremendously upsetting. I know one might argue since it is their policy, " too bad", it's not their fault right?
But put yourself in my position. Their cold replies are just so unwarranted and they absolutely refuse to help me dispute this! Horrible! I never once got my packages sent back due to failed delivery (Fault on my part for not picking up) and trust me, I BUY A LOT.
This is the first and Jolse absolutely will not assist in this even though it wasn't my fault!

I will never eveeer buy from them ever again!!

I have only purchased from them once and it was a good experience (after having a horrible experience with Stylevana). Prices were decent, samples were a generous amount. And it arrived super quick. They said it would ship in 5 days or less, it sent in 2 days. Shipping (To Canada) was quoted 14 days, it arrived in only 4 days! I had heard that coming from Korea duty/customs can be expensive coming into Canada, but I did not get charged anything.
I had no need to contact customer support so can't comment on how they are in that regard. I have tried pretty much every single online kbeauty store that ships to Canada, and Jolse was by far the best experience of them all. I will definitely shop with them again. The only reason I didn't give 5 stars is because their selection is slightly smaller than other places, there were a couple items I wanted they didn't carry, but their stock was still good IMO.

CANADIAN BUYERS, BEWARE THIS COMPANY. You will lose money!
Against my wishes, Jolse upgraded the shipping method to DHL for no valid reason. The parcel was not too heavy (very small parcel with like 7 small items such as a lip balm). I could take DHL, I had free express shipping BUT decided to take Canada Post given the fact that DHL charges customs and extra processing fees which can easily lead to 1/3 of your order. I reached out to them asking why they did it. They wrote back stating it was too late and given their policy they will not assist me. THEY UPGRADED IT. I THEREFORE DID NOT GET WHAT I PAID FOR. Feels like a scam to me, or at least THE worst customer care ever, I will not buy from there again. Yestyle has cheaper prices and isn't a scam. Therefore I'll buy from there instead, they also ship with your prefered method instead of adding extra cost to you. VERY ANGRY.
I went to DHL to calculate the extra fees... Around 45$ CAD for and order of 98$ US. Ridiculous.

I live in canada and not every korean skincare is acceptable actually very few in Montreal. I discovered this website a year ago and been ordering since and no problem it usually comes within a week or two but this time i ordered and i got my package in 2 days!!! Beyond impressed! Also once an item arrived open and it leaked and the company sent a new one. I recommend 100%

My friend and I live in the same neighborhood. I ordered my stuff before they did. They received theres in 4 days and I am still waiting 3 weeks later. Does not make any sense.

THERE delivery is so slow. i'm frm portugal .I'm Very disappoint with there service, It's been more thn 1 mnth bt i still can't get my products 😥.also can't cancel or refund

I’ve ordered from them twice now and everything is amazing. The costs are low compared to other sites the items are always packaged well and I’m given a TON of free samples. They even sent me some full sized products for free. The shipping is super fast with express shipping I get my stuff within 3-7 days. And if your ordering a lot the express shipping is free!

Jolse is my number 1 k beauty online store. They have reasonable prices and free delivery for just over $49. This makes me purchase more especially during seasonal sales and big discounts they offer. Their delivery was always guaranteed. I even received my items less than two weeks. Five star ratings overall especially communication and organised route of delivery and items purchased. Thank you for the freebies too.

Super kind custmomer service, never had an issue with them. The only reason I am not ordering much, is because of the customs are very expensive, but its not their fault. I have ordered previously at least 30 times from them. They are generous with samples and gifts on your order :) Never had an issue with authenticy of the products, never.

Terrible terrible Customer Service! I keep getting the same generic answer which was probably copy and pasted each time. My questions were not answered at all.
I had a problem with the delivery of my package and the delivery service made a mistake and returned my package to Jolse and they mistakenly noted that I had rejected the package (which I did not!). I was at home all day awaiting that package. For the return I didn’t receive a shipping number and I am supposed to inform Jolse about the return of my package to receive my refund. How am I supposed to know when my package is returned? I have to pay both the delivery and return shipping costs which is not my responsibility at all because I did not even receive my package nor even had the chance to reject the package myself. I’m assuming that I will not receive any refund at all due to the incompetence of the Jolse Customer Service. I was a loyal customer and ordered multiple times from Jolse. This will be the last time. Never again!

Honestly, I've never encountered such unprofessional behavior. Terrible, terrible customer service. They are just unwilling to cooperate on solving continuing problems. At the end you only lose money and your nerves are broken.