Jollysweeps Reviews 

This is NOT the one you want to play. Slow if any customer service at all. Im still waiting to be verified almost a week later They have been opened a very short time and they already have 2.5stars. Im guessing they will be posting they are closing like so many before them

Not a bad casino off the bat. Won 500$ and got verified pretty quickly, I’ve sent numerous emails to support with no response back.. makes me feel a little on the edge about them. Whether I see the money or not, who knows. I made the redemption 2 days ago and will update this review accordingly and change it to 5 stars once I receive my 500$. Customer support could do a lot better. I have questions not being answered!

Minimum redemption 100 which is unfair to users cause you not guaranteed to even hit that much in these casinos. Surprisingly I hit the 100 and the slot auto spinned so I wasn't able to cashout without hitting redemption requirements. I had no choice but to keep spinning then the algorithms kicks in back to 0.

I don't think they even want people to play on their platform. I've tried creating an account four times now. And every time I go to login they tell me account not found so then I tried to recreate the account and it says that my information is already in use on another account to log in. They need to start doing something better. Because what they're doing now is not right. Their system is wrong or something.

Put in for redemption on the 12th, recieved an email from Breeze on the 13th saying it's in progress. Not sure what the hold up is, Stake uses Breeze and I usually get payouts with in a day and I've recieved payouts from 2 other sites that also use Breeze since I've put in for this one... Now I'm just hoping I actually get the redemption.

DO NOT PLAY HERE!!! This is the sister site of Legendz Casino and they are crooked!! Players who have played on Legendz are familiar with their RTP which is extremely LOW, sometimes even a few dollars even after spinning $30+ sc in game. I just thought I’d give a try anyway but yes as I assumed, I failed to get to a $100 for a cash out. Instead of my sc going up after bonus rounds, it constantly decreased. I hate online casinos that cheat. Do not believe the hype for the good reviews, they may just be rigged. Once you deposit, they try to get you out of more money by offering more deposit bonuses, do NOT take them. That’s a sign of a janky casino website when they do that. Be This site is on my top DO NOT PLAY list.

Try paying out what's owed and getting real support this game e is a scam don't play its worse platform I ever played on they are crooked don't play this platform

Love the fast speed of the site and look and feel. the game choice is great. just flows

Can’t complain! Got my redemption smooth and fast! Something fresh and new, finally!

My experience with Jolly has been extremely frustrating. I made three redemption requests: the first one was canceled by me, but the other two—one for 160 SC and another for 100 SC—are the ones that caused this entire problem.

Jolly initially told me that the redemptions had been sent/processed. However, after contacting Breeze, I was informed that the transactions had failed and that the funds had been returned to the platform.

The problem is that throughout this process, I could not see those funds either in my bank account or back in my Jolly balance. I have had to send multiple emails, explain the same situation over and over again, and provide Jolly with the responses I received from Breeze. On top of that, I have received information that I consider contradictory regarding which redemption was processed or returned.

The most frustrating part has been the lack of a clear and consistent explanation. When a customer’s money is involved, it should not take days of repeatedly contacting support just to find out exactly where the funds are.

This situation has been extremely exhausting. This review reflects only my personal experience, and I have emails and screenshots to support what happened.

All I expected was for Jolly to properly investigate both redemptions—160 SC and 100 SC—and provide me with a clear and definitive answer.

⭐ 1 Star

I purchased two coin packages and played through them as required. I have already completed the playthrough once, but my coins still do not appear as eligible for redemption, and the system will not allow me to redeem them.

I contacted support, but the issue has not been resolved. This has been a very frustrating experience because I followed the rules and still cannot redeem my coins. I hope Jolly Suite fixes this problem and improves its customer support.

The customer service is useless, they won't let me redeem & they keep "forwarding my problem to the appropriate team" and giving me the run around. I would not recommend spending money here

If I knew Jolly Sweeps was the sister site to Legendz Casino, I probably wouldn't have expected much. Ive closed my account with Legendz because they dont hold up their end of promos and bonus guarantees. Jolly Sweeps is the same. Ive referred 2 ppl and never got the referral bonus. Yes. They used my link and made the qualifying purchases. Customer support is to say the least, hesitant. They wont reply in live chat until I've logged out because I can't wait around all day. Then when they do reply its just an excuse or something then say since they haven't heard back from me they close the chat! Go figure! I just want my bonuses.

Been almost 48 hours waiting and redemption still hasn't been approved if u reach out to support they give the same automated message to wait it all the way out! Seems shady tho when a representative told me yesterday that I had just submitted redemption that day when I had submitted it on sunday we will see if and when I get paid will update review once I receive it!!

I strongly encourage anyone considering JollySweeps to exercise caution.
In December 2025, I notified Platinum Partner LTD, the parent company of both JollySweeps and Legendz Casino, that I have a diagnosed gambling disorder. I also informed them that I am enrolled in Ohio's casino self-exclusion program and requested that my accounts be permanently excluded based on my condition.

Despite having this information and my prior request for permanent exclusion, I later received marketing for JollySweeps. I was able to create a new account, complete verification using the same personal information associated with my Legendz account, and deposit thousands of dollars.

In my view, the company had sufficient information to recognize my circumstances and should have prevented me from opening or using another account. Instead, I was allowed to continue depositing funds despite my documented gambling disorder and prior exclusion request.

After raising these concerns, I requested a refund of my deposits, but the company declined.

Based on my experience, I believe Platinum Partner LTD does not consistently follow its own exclusion policies and, in my opinion, failed to adequately protect a player who had already disclosed a diagnosed gambling disorder and requested permanent exclusion. For that reason, I cannot recommend JollySweeps and would encourage others to carefully consider these issues before playing there.

When you alert a company with documented proof you have no control and ask for a permanent exclusion and they market to you and allow you to make an account and make deposits over days without any intervention, that is on the company as I did all I could to stop a disease I can’t control. Their response to me was basically we closed your account as our terms and conditions allow us to, like they did something good. When it was actually me that once again got a sane moment and asked for the permanent exclusion of myself for a second time. It seems they just wanted to see how long they could profit off me ignoring everything plus the fact that I was way ahead and could redeem, canceled redeems, repeated high deposits back to back all show disorder gambling and not for entertainment gambling.

Reply to their reply; complete nonsense I permanently excluded in December as written above and they know that. Just goes to show you how much they lie