JAKE is what makes this site any good. I was ready to leave the platform before he became my personal manager. The guy is 5-stars, 100%. He should be a role model for anyone customer service there
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I enjoy using JollyRomance, the people are nice and I’ve had some fun talks. The only downside is credits seem to disappear faster than I expected. Once I figured out how to pace myself, it was fine.... See more
Company replied
I mean my experience com from the real life. Everything what you past depending from what kind of person or human you are. If you are person who loves the people who is honest and open for takin... See more
Company replied
beautiful (fake) models here, pretty sure they get paid a portion of the points is costs per chat and the videos are very expensive, noticed the few photos and vids, the women changed finger nail colo... See more
Company details
Written by the company
JollyRomance is an online dating platform created for those ready to welcome something new into their lives. Whether you’re seeking meaningful communication or a gentle spark of romance, this is a space where emotional warmth and uplifting moments are part of the everyday experience. Here, you can enjoy light-hearted conversations that feel relaxed and supportive. Every interaction is an opportunity to brighten your day and add a little joy to your routine. JollyRomance is ideal for anyone looking to reconnect with their romantic side at their own pace — without pressure or expectations. We believe that fresh starts should be easy, enjoyable, and filled with positivity. Our community is made up of like-minded individuals who appreciate inspiring dialogue, emotional sincerity, and the potential for something more. Whether you’re exploring new connections or simply enjoying the moment, JollyRomance invites you to embrace the glow of new beginnings. Start with a simple message — and see where it takes you.
Contact info
United States
- support@jollyromance.help
- jollyromance.com
3.8
Great
103 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JollyRomance
Hi Michele,
It’s great to hear you had such a positive interaction! We hope you keep enjoying your time on the platform.
Kind regards,
Mia from JollyRomance
Here are good people here.
This isn't just about dating - it's also a change to become a better conversationalist,
2 December 2024
Unprompted review
Reply from JollyRomance
Hi Clark,
What a great perspective! Love that you’re using this as a way to grow and connect on a deeper level—thanks for sharing.
Take care,
Mia from JollyRomance
I appreciated the variety of profiles.
I appreciated the variety of profiles and the ability to filter by interest. I've found a few conversation partners with whom I'm still in touch.
12 May 2024
Unprompted review
Reply from JollyRomance
Hi Ronn,
That’s great to hear! Glad you’re enjoying the variety and finding people you click with. Thanks for sharing!
Cheers,
Mia from JollyRomance
Good
Good, but credits are too much and keep raising , you cant have a real conversation with because so many get to you, like bots, anyhow they are good interesting individuals
22 September 2024
Unprompted review
Reply from JollyRomance
Dear User,
Thanks for taking the time to give us your feedback.
It's important to know that our platform is a space for convenient online communication. Each user has their own reasons for using the platform, resulting in different experiences. The profiles of our members are verified according to our Terms and Conditions. Genuine connections are at the heart of what we do.
Hence, we have no bots on the platform.
You need credits to access certain services on our platform, but don't worry, you only pay for the services you use. You can choose the services that interest you the most and control your spending.
Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.
If you want to manage your expenses efficiently, we offer several options. Contact us at support@jollyromance.com, and we'll be happy to help you.
Best Wishes,
Jollyromance Customer Support
It was pretty cool to talk to someone that sees things the way I see them.
I liked the way they contacted me
I'm always nervous to take the first
step I really enjoyed talking with the two that I talked with.
19 September 2024
Unprompted review
Reply from JollyRomance
Dear User,
Thanks for sharing your feedback with us. We appreciate your comment and noticed that you gave us a 3 star rating. Your opinion is important to us and we'd like to understand what specific concerns you have.
Best Wishes,
Jollyromance Customer Support
Reply from JollyRomance
Dear Kevin,
Thank you for taking the time to give us a 5 star rating!
We wish you an enjoyable experience on our website.
Best Wishes,
Jollyromance Customer Support
Reply from JollyRomance
Dear Ted,
Thanks for sharing your feedback with us. We appreciate your comment and noticed that you gave us a 3 star rating. Your opinion is important to us and we'd like to understand what specific concerns you have.
Best Wishes,
Jollyromance Customer Support
The beautiful real women are amazing tovideo chat and have naughty fun
The beautiful real women are amazing to chat with
3 August 2024
Unprompted review
Reply from JollyRomance
Dear User,
We're pleased that you have chosen our platform and leave your positive feedback. Have fun communicating with your pen pals!
Best Wishes,
Jollyromance Customer Support
Being able to chat with the ladies..
Being able to chat with the ladies... BEAUTIFUL LADIES, MAY I SAY? EVERY ONE OF THEM ARE BEAUTIFUL
8 February 2024
Unprompted review
Reply from JollyRomance
Dear Thomas,
Thanks for taking the time to share your feedback with us, we really appreciate it.
We hope you enjoy communicating with your pen pals.
Best Wishes,
Jollyromance Customer Support
A fantasyland
It was to good from the start. One lady in Auckland NZ, spelt it Oakland during our conversations and changed her age from 60 to 42 in a blink of an eye. Another girl I was talking to, Oksana, was on another site but didn't remember me at all, plus she was living in Amsterdam, not Ukraine. Credits are very expensive, like 30 bucks for 48 credits, just enough to open 1 video, go figure. I knew it was a scam, so stay away
30 July 2024
Unprompted review
Reply from JollyRomance
Dear Axel,
We take every complaint seriously and strive to resolve all issues as best we can. We have a zero-tolerance policy for fraud and deception on our platform. We ensure that all users adhere to our terms and conditions and take appropriate action in the event of violations. If you ever come across a situation that raises suspicion, please do not hesitate to contact us at support@jollyromance.com. We will investigate your concerns thoroughly with our relevant departments. The platform also offers the option of reporting a user's profile if there is a suspicion that they have violated the terms of use.
Best Wishes,
Jollyromance Customer Support
Very lovely site
27 July 2024
Unprompted review
Reply from JollyRomance
Dear Jesse,
Thank you for taking the time to give us a 5 star rating!
We wish you an enjoyable experience on our website.
Best Wishes,
Jollyromance Customer Support
Everyone is from Europe and I live in…
Everyone is from Europe and I live in the UNITED STATES!!!
18 July 2024
Unprompted review
Reply from JollyRomance
Dear James,
Thank you for sharing your feedback with us!
Our platform has been designed primarily for secure and convenient online communication with people from different countries.
Meanwhile, you can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location to find people who match your specific preferences. If there are no members in your area, you may try to choose the closest ones and check if it worked out for you.
If you have specific questions about our service or need help, don't hesitate to contact us at support@jollyromance.com. We'll be happy to help you.
Best Wishes,
Jollyromance Customer Support
Reply from JollyRomance
Dear Eric,
We're delighted that you like our product and wish you every success in your future contacts with your pen pals.
Best Wishes,
Jollyromance Customer Support
I mean my experience com from the real…
I mean my experience com from the real life. Everything what you past depending
from what kind of person or human you are.
If you are person who loves the people who is honest and open for taking goods from the life is giving . Then your experience going to be high. Depends how easy or hard is your life then your experience is totally different. I'm on middle age right now,but life witch I have giving me a hint of kicks. I've got a really big life back pack , which giving me a lot of experience with the people and the things around my self... I mean no matter how old are you but what you exactly past in your life it's giving you experience ...
10 July 2024
Unprompted review
Reply from JollyRomance
Dear Adrian,
We appreciate your honest feedback on our platform and are glad you have a positive experience. Have fun communicating with your pen pals!
Best Wishes,
Jollyromance Customer Support
Reply from JollyRomance
Dear Gregory,
Thanks for taking the time to share your feedback with us, we really appreciate it.
We hope you enjoy communicating with your pen pal.
Best Wishes,
Jollyromance Customer Support
Respoce to jolly
I notice your response. Only makes excuses for why you do things, and not that my accusations are incorrect. Protection of people by extortion.
If You truly cared about people making a connection. You would have a better communicative, arena here for people to talk and actually get to know each other and not have to. Mortgage their house.
2 June 2024
Unprompted review
Reply from JollyRomance
Dear User,
Thanks for your feedback, but we need more details to help you effectively. Don't hesitate to contact us via support@jollyromance.com if you need help, we'd like to look into it and make things right for you.
Best Wishes,
Jollyromance Customer Support
Everything is fake
Everything is fake, but you will spend lots of money to find out
21 June 2024
Unprompted review
Reply from JollyRomance
Dear Nelly,
Thank you for taking the time to give us your feedback.
We would like to let you know that the profiles of our users are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions. Contact us if you notice any suspicious activity.
You need credits to access certain services on our platform, but don't worry, you only pay for the services you use. You can choose the services that interest you the most and control your spending.
Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.
If you want to manage your expenses efficiently, we offer several options. Contact us at support@jollyromance.com, and we'll be happy to help you.
Best Wishes,
Jollyromance Customer Support
So far so good but I'm new so I will…
So far so good but I'm new so I will have to see
15 May 2024
Unprompted review
Reply from JollyRomance
Dear Steve,
We really appreciate your thoughts and feedback. Thank you for sharing them with us.
We wish you an enjoyable experience on our website.
Best Wishes,
Jollyromance Customer Support
If you could lower the prices for…
If you could lower the prices for credits a little bit i would really like it alot more...
13 June 2024
Unprompted review
Reply from JollyRomance
Dear Matthew,
We're pleased that you have chosen our platform and leave your feedback.
It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.
Have fun communicating with your pen pals!
Best Wishes,
Jollyromance Customer Support
Disappointed Customer
I currently have been on this site in the past and present. I spoke with a nice lady as I thought. I was told I had to meet a certain dollar amount quota, then we could exchange information. I did this quota for three different woman. Thereafter, no exchanged info occurred. My belief is this is a bot driven site. I find myself looking from profile to profile, finding similar pictures, similar names, and they respond with similar text to include double pasting as it was a copy and paste text. I have spent some good money and what disappoints me is the site and the customer service. They are resistant to providing refunds. They won’t allow compliment credits for the credits spent on false advertisement. This is false advertisement to have pictures of models to talk to a person with hopes of receiving contact info to move forward. It’s false as the picture woman are not who you talk to and their guarantee of being able to obtain info if you spend the set amount is fake as either the woman or company will find a way to close the relationship out. Ok men how many woman on this planet look the same? how many woman that look the same share the same or similarly the same name? They all have the same jobs or similar. I would like to escalate this case to a higher platform I never have receive good outcome with customer service. They try to look professional and run you through some sort of process only to tell you sorry nothing they can do. So how can we get together and fine tune this site
11 June 2024
Unprompted review
Reply from JollyRomance
Dear User,
Thank you for sharing your detailed experience with us.
We want to assure you that our goal is to create a platform where meaningful relationships can flourish.
Your feedback about encountering similar profiles, and repetitive texts. We have strict policies and verification processes to ensure the authenticity of our members, but it’s clear we need to improve these measures to prevent any misuse and to build trust with our users.
Regarding your concerns about customer service and refunds, we always strive to resolve issues fairly and promptly. It is disappointing to hear that our service fell short of your expectations.
We would appreciate the opportunity to discuss your experience further and address your concerns directly via support@jollyromance.com. Please contact our support team with the details of your case, and we will escalate it to ensure a thorough review.
Your feedback is invaluable to us, and we are committed to making necessary improvements. Thank you for bringing these issues to our attention, and we hope to regain your trust.
Best regards,
Jollyromance Customer Support
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