Joint Services Clothing Reviews 138

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, highlighting excellent embroidery and good workmanship. Many found their orders arrived well-packaged and were satisfied with the overall quality of items like blazers, shirts, and caps, often noting that the products exceeded their expectations. However, some people were dissatisfied with the company's communication and contact methods, reporting that phone calls often go unanswered and emails receive delayed or no responses. There are also instances where orders experienced significant delays or did not arrive at all, leading to frustration regarding delivery services and the lack of updates.

What people talk about most

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some orders... See more

Product

Clients share ambiguous opinions on product quality and delivery. Many reviewers praised the good quality,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, with... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of items, with some... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report that phone calls are not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Placed an order for a simple sweatshirt..it took longer than expected but it did arrive in the end. Difficult to get any response. All the negative reviews are regarding your lack of communication..... See more

Rated 4 out of 5 stars

Got slightly worried when I hadn’t heard anything about my orders, seemed to have two different order numbers and then checked the reviews to see how many people described joint services clothing as... See more

Rated 4 out of 5 stars

Ordered a blazer and sent my own badge to be attached. I received an email informing me my item had been sent and a tracking number. The package did not arrive. After reading the reviews on the compan... See more

Rated 1 out of 5 stars

Order completed Nov 28th and still awaiting delivery, or even ANY acknowledgement to my multiple emails and messages regarding an update. Quick to take my money (and the products are not cheap!) but N... See more


2.8

Average

TrustScore 3 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Simply AVOID

Placed an order for a new blazer, trousers and shirt.arrived 5 days before needed for Remembrance Sunday parade.

Wrong buttons on blazer trousers wrong size.

Couldn't find a tailor who would complete alteration before the weekend so my Father, whom the clothes were for, could not attend.

83 years old, ex Guards Para Coy.
Most of his comrades are dead now and his brother was killed in service in The Troubles.

It was probably the last opportunity an old man had to parade in honour of his pals and family that have gone to glory.......and you took that away from him with your gross ineptitude.

Avoid this company at all costs

Updated 20/11/23

Recently got a reply from this Cowboy on his Facebook page. He admitted fault but offered no recourse in order to resolve the situation.

Taking money, from a disabled Veteran and War Pensioner on a very limited income, and failing to deliver.

Hope that you're really proud of yourself.

You are not a good man, Andrew and JSC is a horrible company to deal with.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a blazer with RAMC crest in the…

Ordered a blazer with RAMC crest in the long option with corps buttons, I thought I might have ordered too late for it to arrive before remembrance Sunday given I ordered on the 5th November 2023 but it arrived in plenty time. I found the size perfect and the quality is good and the badge embroider directly onto pocket really stands out. I've seen the negative reviews but I based upon my experience can only say positive things. It was easy to order and a very smooth transaction from order to delivery. I am very happy with my blazer the quality and fit and at a reasonable price also.

5 November 2023
Unprompted review
Rated 1 out of 5 stars

No communication

Wanted to order some kit for remembrance Sunday as I am a veteran before the cut off, so I emailed them a few questions before I ordered. Shockingly they did not respond to any of my emails so they lost a sale. I have no confidence that this site is legitimate. They have let me down.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER ANYTHING FROM THEM

DO NOT ORDER ANYTHING FROM THEM!
They will happily take your money, tell you they have sent your order and play you along so that you miss the deadline with your credit card company to complain. But the product never shows up and they stop responding to emails. They are not to be trusted.

15 April 2023
Unprompted review
Rated 1 out of 5 stars

Total Ripoff

Total Ripoff, should have read the reviews first. 14 days to process a t shirt after paying. Then no t shirt, no answering emails, no answering phone calls, just answering machine with no reply. As of Aug 29 still no t shirt.
THEY SHOULD BE PROSECUTED.....

31 July 2023
Unprompted review
Rated 4 out of 5 stars

Multi item order.

Order finally arrived.
It did take its time but I'm more than happy with my order.
Took a few emails etc.
Hopefully they back on track now.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Company

Terrible Company. Took my money over two months ago. Won't answer email or phone calls. Had to put in a dispute with my credit card company today. Avoid at all costs.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Very friendly and helpful staff when I ordered new buttons for my Dads army blazer. Quality of the buttons was great and the DCLI coat of arms was very clear and precise. Would definitely recommend.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Always had professional service from…

Always had professional service from Andy. Despite one of my orders going missing (due to RM) he organised a replacement along with £200 worth of extra freebies for the inconvenience caused. Kept his word and had delivery within 12 hours. Fantastic!

10 June 2023
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING CUSTOMER SERVICE

Andrew and company fulfilled my extremely short notice order, not only on time but with days to spare, they kept me informed along the way and were easy to contact. I would have no hesitation in placing future orders with them and would highly recommend them to anyone needing there services..many thanks

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Fake shop!!! Fraud!!!

Fake shop! Scam! Fraud!
They will confirm your order online and take your money but will not deliver anything.
If any communication by email, then it will stop after telling you one time lies about delay and soon delivery.
Phone is not picked up. Adress is an empty place. Its all fake!!!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic services I ordered a blazer…

Fantastic services I ordered a blazer for my husband which was a very obscure unit and not only did it arrived in 5 days Joint Services even managed to engrave the buttons to match the badge which was fantastic. I inadvertently order the wrong size trousers and they send out a replacement pair and would not accept any money for extra postage cost. Outstanding service.One very happy customer.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Ordered a blazer for a funeral.
Royal mail lost the item, customer services at JSC chased the item down and ensured it arrived on time, they even had another item ready to send special delivery to ensure I had it on time.

I commented to my wife about the excellent customer service.

Upon coming on here to leave my review I was shocked to see a number of bad reviews, this is certainly not what I experienced.

I will certainly order from this company again. My item is as described, fits perfectly and was delivered on time, to my tight schedule, with good communication all the way through.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Fab personalised clothing

We have ordered a number of different items with our own created logo on, we have a small holding and wanted to represent our animals, we ordered hoodies, polo shirts, gilets for adults and children and even personalised face masks. We love the products and continue to use this great serve, no faults with the products at all.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve been ordering my work uniform from here for the past year. Products are always high quality and are delivered in good time. Highly recommend!

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

So pleased with the jacket I ordered, my order was quite specific as not a standard size. I called joint services clothing to discuss my requirements. The gentleman I spoke to was really helpful, he advised he could fulfil my order. I had tried other companies but they were unable to assist. Happy to say the jacket was to my exact requirements and received promptly in the timescale quoted of 10 days. Would definitely recommend

21 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look