I have had an overall good experience with Sprout Health. It took a few weeks to start seeing results after switching from Semiglutide to Terzepitide, but things are going great now. I have had extens... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a rocky start with Sprouts, learning that I had paid for my initial monthly supply of GLP-1 even though I had not completed the medical questionnaire because I had intended to wait another month... See more
Company replied
I've had a very good experience with Sprout. I've lost 30 pounds so far. Beyond my results, their customer service was quick to give me answers to all of my questions. I would definitely recommend Spr... See more
Company replied
I am very happy with them overall, customer service has been responsive when I needed them and the medicine is working. The only reason I didn't give them 5 stars is that if you don't complete your qu... See more
Company replied
3.9
Great
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t Trust Sprout Health
Paid hundreds of dollars for a membership and have had no interaction since, more than a week later, despite attempts to contact the company customer service via email and phone calls. Have filed a BB dispute and STILL nothing. Don’t trust this company with your money. Especially if you are trying to stay on a GLP-1 regimen…you’re likely to lose progress like me, as the company is slow and unresponsive, and no meds are yet approved or shipped.
Update: I’v tried contacting the email Sprout put in the reply REPEATEDLY, with no reply, same for the phone number - several messages, so answer. I don’t want other people to waste their time and money.
7 May 2026
Unprompted review
Reply from Sprout Health
Thank you for reaching out, though we are truly sorry it had to be under these circumstances. We sincerely apologize for the lack of communication and the stress this has caused you, especially regarding the continuity of your GLP-1 regimen. We know how critical timing is for your progress, and we’ve clearly missed the mark here.
This is not the experience we strive to provide. We want to make this right immediately. Please contact Don and Kara directly at help@joinsprouthealth.com and mention this review. We have already alerted our leadership team to your situation so they can prioritize your membership and medication status the moment you reach out.
I had a great experience with…
I had a great experience with JoinSproutHealth. Don was extremely helpful, responsive, and professional throughout the process. He took the time to answer my questions, made everything easy to understand, and provided excellent customer service. It’s refreshing to work with someone who genuinely cares about helping people and follows through promptly. I truly appreciate the support and would definitely recommend JoinSproutHealth to others looking for a smooth and positive experience.
6 May 2026
Unprompted review
Reply from Sprout Health
Hi Shelli, thank you so much for your kind words and recommendation! We’re really glad Don was able to support you and make the process smooth and easy to understand.
We always strive to provide helpful and responsive care, and it means a lot to hear that reflected in your experience. We truly appreciate you choosing Sprout Health and are always here if you need anything.
Kara Morgan from Customer Service was…
Kara Morgan from Customer Service was excellent with her response time and answering my queries. Here's my issue- the company itself makes it difficult to get general information. There needs to be site available 24/7 when the customer needs it. I was not happy having to ask for a code every time to access my information or ask a question. SO frustrating and not a good business model for true customer care. I quit after one month based on this and that Sprout is more expensive than other companies.
4 May 2026
Unprompted review
Reply from Sprout Health
Hi Diane, thank you for sharing your feedback. We are so glad to hear that Kara provided excellent support—we will be sure to pass your kind words along to her!
We also hear you loud and clear regarding the login process and site accessibility. The 'code' system is part of our security protocol to keep your medical information safe, but we understand how that can feel like a hurdle when you just need a quick answer. We are currently looking into ways to make our platform more user-friendly without compromising security.
Regarding pricing, we strive to offer the highest quality of care and medical oversight, though we understand that every budget is different. We’re sorry to see you go after your first month, but we truly appreciate the honest insight as it helps us build a better experience for everyone. We wish you the very best on your health journey!
This company is a total fraud - FDA Warning Issued
This company is a total fraud. They will bill and never send you a medication. It is impossible to speak to a human a being and they will not reply to email or phone calls. I been trying to reach them for almost a month via emails and phone calls with no success. I have to initiate a charge back via my bank.
Response to Sprout comment:
That is the same email address that I used to sent a dozen emails with ZERO response.
4 April 2026
Unprompted review
Reply from Sprout Health
Hi there. We are truly sorry for the frustration and stress this has caused you. It is deeply concerning to hear that you have been trying to reach us for a month without success; this is not the experience we want for our patients, and we clearly let you down.
Please be assured that we are a legitimate service, and we want to make this right immediately. Because we cannot locate your specific file through this platform, we ask that you please contact our dedicated resolution team at help@joinsprouthealth.com and look for Don or Kara immediately.
We are taking your feedback to heart to improve our response times and ensure no one else feels this way. We would appreciate the chance to speak with you directly—please look for an email from our priority support lead today.
CANCEL MY SUBSCRIPTION
I have requested my subscription be cancelled numerous times. It is still showing active. I have documented all my requests and have spoken with my credit card company. The order I was charged for on 4/17 was not received. I have requested a refund - I have requested a cancellation - no response to any emails sent to the support group. You cannot reach them by phone - they put you on hold and no one ever picks up. On Trustpilot they have replied they will contact me but have not. I am reporting them to the Federal Trade Commission and Better Business Bureau. Do yourself a favor and STAY AWAY FROM THIS COMPANY.
24 April 2026
Unprompted review
Reply from Sprout Health
Hi Delene, thank you for following up. I have personally confirmed that your subscription is now fully cancelled, and you will not be charged again. We sincerely apologize for the delay in our communication and are committed to making this right. Have a great day!
I have been using sprout health since…
I have been using sprout health since February and have had a great experience. So far, my medications arrive on time. My payments are automatically taken out and I haven't had any issues. When I've reached out to customer service, Don has got back to me immediately. 10 out of 10, highly recommend. Very effective medication and I really like that there's a doctor I can ask my medical questions to. Any questions that I have that aren't medical (like billing and shipping information) are easily answered by just emailing Sprout Health. Anytime I've emailed, Don has gotten back to me the same day.
4 February 2026
Unprompted review
Reply from Sprout Health
Hi Stephanie! Thank you so much for being a part of the Sprout Health family! We are so happy to hear that your experience has been great!
We’ll be sure to share your kind words with Don—he takes great pride in making sure our patients feel supported and informed, and he’ll be thrilled to know he’s made such a positive impact on your journey.
It’s also great to hear that you’re finding the medication effective and the access to our medical team helpful. We look forward to continuing to support your health and wellness goals!"
Beginning to think I was scammed
The first month was good but this 2nd month I got charged 5/2 and never received my medication or any doctor notes. I sent 2 emails and tried to call but nothing. Starting to think its a scam.
2 May 2026
Unprompted review
Reply from Sprout Health
Hi Stacey, thank you for sharing your feedback with us. I’d like to confirm that we received your email yesterday and sent a follow-up reply to you earlier today. Please take a moment to check your inbox; if you don’t see it there, just let us know and we’ll be happy to resend it.
Regarding your order, I can see that your medical questionnaire was completed on May 2nd. Typically, it takes our medical team 3–5 business days to carefully review and approve these documents. Once that approval is in place, your delivery will be processed and on its way to you shortly.
Thank you for your patience during this process. If there is anything else we can assist you with in the meantime, please don’t hesitate to reach out!Would you like me to shorten this version for a quicker read, or does this cover everything you need?
Pleasant Experience Overall
Customer service response time is swift and the overall experience has been positive. Meds arrive quickly which is great!
4 May 2026
Unprompted review
Reply from Sprout Health
Hi there! Thank you so much for the kind words! We’re happy to hear that our team was able to get back to you quickly and that your meds arrived on time. Providing a seamless and efficient experience is our top priority, and we’re glad we hit the mark for you. We’re excited to be part of your journey—thanks for choosing Sprout!"
Easy at the beginning, impossible to cancel
The initial steps are easy, once they get you it is impossible to cancel the service. They don’t answer emails or the phone. Stay away from this company. Total scam. They also charge you before having the green light of the doctor
4 May 2026
Unprompted review
Reply from Sprout Health
Hi Ainhoa, We are very sorry for the difficulty you’ve had with your cancellation. We aim to make managing your account as easy as signing up, and we clearly missed the mark here. To address your concerns directly, I have cancelled your subscription and also submitted your refund request to our finance team. This typically takes 1–2 business days for us to process, plus a few additional days for your bank to post the funds to your account.
I have also sent a separate confirmation email to you regarding these updates for your records. If you have any other questions or need further assistance, please don't hesitate to reach out—we are here to help.
People are beyond professional
People are beyond professional, kind and quick to reply. I have zero idea why some have said they can’t get a hold of staff. Never once was I not replied to with 12-24 hours.
2 February 2026
Unprompted review
Reply from Sprout Health
Hi Savanah, Thank you so much for sharing your experience, we really appreciate it! It means a lot to hear that you’ve found our team responsive and supportive.
We’ll continue doing our best to assist our customers and keep improving every step of the way. Thanks again for being part of Sprout Health!
Completely satisfied
I have had a great experience with Sprout. The process was simple, the team was knowledgeable, and they were always available to answer my questions. I appreciated the regular check-ins and clear guidance.
The medication arrived on time and was easy to use. I’ve already seen positive results and feel supported every step of the way. I highly recommend them to anyone considering GLP-1 treatment.
3 May 2025
Unprompted review
Reply from Sprout Health
Hi Debbie, thank you so much for sharing your experience! We are absolutely thrilled to hear that your journey with Sprout has been so positive.
Our goal is to make your path to health as seamless and supportive as possible, so it’s wonderful to know that our team’s guidance and timely deliveries have made a real difference for you. We are so proud of the progress you’re making and look forward to supporting you every step of the way. Keep up the amazing work!
This site is a fraud
This site is a fraud. Stole $600 from me. Script was never written by doctor, no medications shipped, customer service went automatically to an answering machine with no call back. No place to cancel your subscription on their website. Had to file a dispute with my credit card company to get my $$ back. DO NOT...I REPEAT....DO NOT FALL FOR THIS SCAM!
30 April 2026
Unprompted review
Reply from Sprout Health
Hi Eric. We are deeply concerned by your experience and take these allegations very seriously. We assure you that we are a legitimate service, and it is never our intention for a customer to feel this way. It sounds like there was a significant breakdown in our internal processing and communication regarding your account.
Because we cannot locate your specific file through this platform, we ask that you please contact our dedicated resolution team at help@joinsprouthealth.com and look for Don or Kara immediately.
Even though you have initiated a credit card dispute, we would like to investigate exactly what happened with your medical consultation and ensure your subscription is fully terminated in our system.
We sincerely apologize for the lack of responsiveness you encountered and would appreciate the opportunity to provide you with the documentation or resolution you need.
My first 3 months were ok with good…
My first 3 months were ok with good results. Now this month I was billed and charged for on the April 16. I filled out everything asap and the doctor prescribed my dose increase and since April 20 it has been at the pharmacy without being shipped. I contacted customer support many times via email with no response. No answer to customer service phone and leave voicemail with no call back. My shot was due today and now I will be without it and behind schedule. Still no response from customer service to help this issue. I will be looking for a new company.
30 April 2026
Unprompted review
Reply from Sprout Health
Hi Bradley. We are incredibly sorry for the frustration and anxiety this delay has caused you. We understand how critical it is to stay on schedule with your medication, and it’s clear we’ve let you down—both in our shipping timeline and our communication. This is not the level of service we strive to provide.
We want to fix this for you immediately. Please reach out to us directly at help@joinsprouthealth.com and ask for Don or Kara, so we can check on your order status.
We value the progress you made in your first three months and truly hope for the chance to regain your trust."
Nothing but positive things…
I have nothing but positive things about my experience so far. Everything has been very clear and easy to manage. When I had a question I reached out to customer support and Sara Miller was incredibly fast and detailed with her answer.
26 April 2026
Unprompted review
Reply from Sprout Health
Hi Kevin! Thank you for sharing your feedback, we really appreciate it. We’re glad to hear your experience has been smooth and easy to manage, and that Sara was able to assist you quickly and clearly when you had a question.
We’re happy to have you as part of Sprout Health and will continue doing our best to support you.
A Trustworthy Choice
This business means "business" when it comes to supporting its customers. I received quick, honest feedback to every question I had. After a lot of research, I chose them, and I have never regretted it. The product itself is effective, and isn't that what we're all looking for? I had great results, and I never felt sick or weak. It's a great company, and, as far as I'm concerned, a very trustworthy one.
10 February 2026
Unprompted review
Reply from Sprout Health
Hi Jodi, thank you so much for the wonderful feedback! We’re thrilled to hear that your research led you to us and that you’re seeing such great, healthy results.
For us, 'business' is all about putting our customers first, so it’s rewarding to know you felt supported every step of the way. We are here for you whenever you need us and are truly honored to have your trust!
Support helped me with my needs…
Support helped me with my needs promptly, professionally, and with great accuracy. Thank you! Satisfied with this company fully.
27 April 2026
Unprompted review
Reply from Sprout Health
Hi Lauren! Thank you so much for the kind words! We’re thrilled to hear our support team was able to help you out quickly and accurately. Knowing you’re fully satisfied makes our day.
We’re very very happy to have you with us!
Great company
Great company
Response time via email and text was quick and swiftly resolved to up my medication
Don is an outstanding team member 👏 a pleasure to work with
26 April 2026
Unprompted review
Reply from Sprout Health
Thank you so much for the kind words! We’re thrilled to hear you had such a smooth experience and that we could quickly get your medication adjusted.
We’ll be sure to pass your praise along to Don— He’ll be so happy to hear he made a difference for you. We look forward to continuing to support you on your journey!
My credit card was hacked so I needed…
My credit card was hacked so I needed to add a different payment method. Getting past the AI chat bot was annoying (but that's everywhere). Once I got to a person, I could not have been happier. Kara was very helpful, followed up and was just great all around.
20 April 2026
Unprompted review
Reply from Sprout Health
Thank you for sharing your experience. We’re sorry to hear about the payment issue, but glad we were able to help and provide great support. We strive to make every experience as smooth as possible and truly appreciate your feedback.
Weight loss
I have been using Sprout for 2 months, I really had just 10 pounds to lose. The Sprout site was easy to use they took an assessment prior to prescribing the medication meds were sent promptly and in perfect condition.The medication worked great with no issues or side affects. This program was simple and can cancel at any time which is great.
15 April 2026
Unprompted review
Reply from Sprout Health
Hi Leslie! Thank you so much for sharing your journey with us. We are thrilled to hear you reached your 10-pound goal and that the process was smooth from start to finish. Knowing the medication arrived safely and worked well for you makes our day.
Congratulations on your success, and thank you for being part of the Sprout family!
I had a rocky start with Sprouts but Kara sorted it out
I had a rocky start with Sprouts, learning that I had paid for my initial monthly supply of GLP-1 even though I had not completed the medical questionnaire because I had intended to wait another month. I couldn’t reach customer service by telephone (I’m an elderly boomer), but fortunately got an email response from Kara Morgan in Customer Svc the next day, who quickly resolved the situation. I’m now on track to receive monthly deliveries. I appreciate her assistance!
20 April 2026
Unprompted review
Reply from Sprout Health
Hi Peter! Thank you so much for sharing your feedback with us. We truly appreciate your patience and loyalty while we worked to get everything sorted out for you.
As a growing company, we are dedicated to improving our services every single day, and your support means the world to us. It is a pleasure having you as part of our community. Please don't hesitate to reach out if there is anything else you need—we are always here to help.
Have a wonderful day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.