Midi Health Reviews 

Very disappointing experience before I have even been able to complete my first appointment.

I scheduled with Midi because I was genuinely looking for help and was hopeful about their service. Unfortunately, my experience with scheduling has been extremely frustrating.

My first appointment was scheduled for July 20 and was canceled because the provider was unavailable. I rescheduled, and since then I have continued to deal with repeated scheduling problems. I have now had multiple appointments canceled or changed by Midi because the clinician was unavailable, including two appointments in a row that were changed on the day of the appointment.

Most recently, I had a confirmed appointment for August 27 at 5:30 PM. I received reminders leading up to the visit, including a message that same afternoon with my telehealth link. Then, shortly before the appointment, I received another message stating that the clinician was no longer available. Midi automatically rescheduled me for August 31 at 8:15 AM without first asking whether that date or time worked for me.

What makes this especially frustrating is that patients receive multiple reminders to confirm appointments and are specifically warned that they may be charged a $55 no-show fee if they do not attend. Patients are expected to protect Midi’s time, but after having my own schedule disrupted repeatedly at the last minute, I do not feel that the same consideration has been given to my time.

There have also been other administrative issues. After my earlier appointment was canceled because of provider availability, the system repeatedly asked me to complete another health questionnaire even though I had already completed one. At one point, Midi’s system also showed two appointments scheduled for me even though I had only rescheduled once. I had to contact support to straighten that out. I also received conflicting information regarding whether the questionnaire needed to be completed again.

To their credit, support has responded to my emails and apologized for the repeated last-minute changes. They even acknowledged that they were looking into what happened. However, an apology does not fix the underlying issue when the same scheduling problem continues to happen.

I understand that clinicians can have unexpected circumstances and occasionally need to cancel. My concern is the pattern, the extremely short notice, and the way patients are automatically moved to another appointment without a conversation about their availability.

I still have not been able to complete my initial visit after first scheduling in July. For a healthcare company built around convenient virtual care, the scheduling process so far has been anything but convenient. Patients arranging work, family responsibilities, and personal schedules around medical appointments deserve more reliable communication and consideration.

My MIDI provider listened to me and my symptoms and helped me get the right treatment. Because she believed me and helped, I feel good, I’m sleeping, and I’m managing my stress. I’ve been able to get active again and I’ve lost 23lbs through lifestyle changes! While I’m still obese, I’m working toward a healthy weight. MIDI is a blessing in my life and will be a part of my care team hopefully forever!

I’m a woman who was shut out from HRT by the overwhelmingly alarmed response of the medical community to the Women’s Health Initiative study. As a result, I navigated menopause with zero hormonal support, endured 16 years of unalleviated hot flashes and weight gain (and resultant sleep apnea). When the FDA announced the lifting of black box warnings on estrogen therapies, I was 20 years past the onset of menopause. My hot flashes were waning. It was too late to mitigate a number of ill effects of menopause, but I was determined to find someone to help me. After a number of dead ends, a friend recommended MIDI. I was starting to feel like a shriveled old lady, but my clinician set me up with an HRT protocol that fits. I feel better at 68 than I did at 58. My brain fog has reversed, my skin is more hydrated and resilient, strange all-over itchiness is entirely gone, and my sex life has revived! It looks like my 70’s may be better than my 50’s, and MIDI was the means to that improvement.

Rushed Appointments. Practitioner didnt listen or ask enough questions. prescribed hormones that were WAY to high and unecassary.
Surprise medical bills for bloodwork not covered by insurance - that wasnt explained.

I saw an advertisement for testosterone treatments so I made an appointment and this provider told me she couldn’t prescribe as she didn’t have a DEA but changed some other things around and offered to order the labs so I could see a DEA provider. Did the labs and scheduled an appointment a week after having them drawn. That provider never even let me say anything about my interest in talking about testosterone until the last 3 minutes of the exam and told me since my labs weren’t back we needed another appointment. Yet on the website it says labs aren’t required with most meds. I’m on my 3rd visit to get the med I asked for one visit one. I think the clinicians are great, but the scheduling and consistency is an F-. I can’t recommend this service

Scheduling a telehealth appointment with Midi Health was refreshingly simple. The process was straightforward and quick—I was able to book a visit without any hassle or long waits.
The clinician I met with was wonderful. She was kind, compassionate, and really took the time to listen and understand what I needed. I never felt rushed or dismissed. She clearly knew the issues women face in midlife and approached everything with empathy and practical solutions.
Overall, I’ve been very impressed with both the ease of getting an appointment and the quality of care. Highly recommend for anyone looking for supportive, knowledgeable telehealth support.

I was not impressed with my clinician. I was already on HRT and told the nurse I was still having hot flashes and the only thing she did was increase my dosage. This was obvious. There were no blood tests requested and they charged my insurance company $250 as if the clinician, a nurse, was a doctor. That is what my doctor charges me. The call was for 30 min.

I had a great experience with the clinician. I was so excited and hoping for a long-term relationship. However, I cannot reach a human being on billing and insurance. I am caught in a loop of automated responses.
MIDI is in network for me, my insurance, Aetna, confirmed this with me. My bill says my insurance says I’m not covered which is not true. But I can’t speak to a human and I have tried by phone and by email and there is no way to speak to a human. I keep getting emails and text to pay my bill but the law in Virginia requires filing with insurance for network providers before balance billing the patient.One hellish automated response loop.

The price is expensive. I didn't know until my friend was surprised at how I was getting Trizopidile 5mg for around $300, while others were selling it for about $129. I also injected for 5 months and lost 5 pounds. My BMI is 28, which isn't crazy. My friend used Zepbound and lost 20 pounds in less than 2 months. Not good quality and very expensive.

My PA was professional and very thorough. She took time to listen and clearly explained options. She verified my medical history. She answered all my questions demonstrating knowledge and understanding.

If I could give ZERO negative stars I would. Midi scammed me and did not acknowledge AND even are demanding payment for the scam.Its a small payment and I could pay three times that amount but it's the principle of it all ..your company scams. Are you even located in the United States??
HORRIBLE company and the people they have answering the phones on their "call center" can't speak English.
NEVER would I recommend using and NEVER will I use again!

I don't need nor do I want a response or for you to " look into it" and give a reply as to why you justify it.
I just wanted to post my experience and move on.

I felt heard. Doctor F understood my concerns. She was kind and patient demonstrated enough care, I had not felt this from any other outside, local clinician. My exams and presentations were ordered within minutes enabling me to have these done same day. Unheard of! Honestly. Best experience ever!

My provider is amazing and supportive. She listens to me and addresses my concerns. She tells me the truth and discusses the pros and cons. I appreciate her so much!

By chance I found Midi by looking at some comments on social media. One person recommended Midi and said it was covered by insurance. Just what I was looking for! I find my clinician Naomi to be extremely kind, understanding, and knowledgeable. I'm sleeping a lot better and other issues I'm dealing with are being addressed. It feels good to be heard and not dismissed. I'm very thankful.

Convenient, she listened and understood. I feel like help is on its way!

It was easy to join Midi, Suzanne makes me comfortable and listens to my concerns, and questios. She answers them honestly. The medication is easy to order and use. Midi really save my life. My test results have all been great since starting treatment for weight loss

Why did I wait so long to try Midi health! My experience has been absolutely fantastic! Ease and speed for appointments, text reminders for appointments, easy to log on, message my clinician and she gets back to me mostly the same day, I could go on and on. I love working with my specialist, Dr. Erin. She is amazing! I have referred 2 friends to Midi. Thank you for all you do to help women!

This was the most comprehensive care I have ever received for perimenopausal symptoms. The provider was extremely knowledgeable about treatment options, cost of medications, and possible side effects. The website is easy to use. I get regular updates. Overall, very happy with my care plan.

My NP listens and has given great advice. She sets clear expectations and is always prompt to visits. She also helped me sort thru insurance changes. I've had a great experience.

Simply the best and most revolutionary women’s-focused telehealth care in the U.S., hands down.

From the ease of getting appointments, to the intimacy, privacy and efficiency of receiving care from your own home or office, Midi has completely changed what women’s healthcare can and should look like.

What stands out most is the level of listening, individualized care and willingness to find solutions that actually work for each woman. A special shout-out to my outstanding NP, Kelly Kilroy, who has been absolutely exceptional.

I’ve referred 10 friends to Midi already and will continue to recommend it. Traditional women’s healthcare has historically been centered around pregnancy and having babies, but women need specialized care long after that stage of life. A traditional gynecologist simply may not have the same specialized training and focus on perimenopause and menopause that Midi’s providers do.

Perimenopause and menopause deserve specialty care. This is an amazing stage of life where wellness, HRT, prevention and protecting our long-term health and healthspan matter more than ever.

Midi is truly first-in-class women’s healthcare, and I’m incredibly grateful this model of care exists.