JoinBrands Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that working through the platform is smooth and straightforward, making it very simple to connect with quality creators and manage projects without stress. Reviewers consistently praise the customer service staff for being exceptionally kind, responsive, and always ready to help solve problems right away. Some reviewers were not happy with the platform, mentioning that navigating the interface can be confusing and difficult when first starting out. Consumers also noted that getting assistance with initial account setup or dealing with certain service requests could occasionally prove quite challenging.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and friendly support that... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Staff

Consumers find staff to be positive, highlighting fast, friendly, and efficient support from team members who... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the fast and professional... See more

Service

People report positive experiences with service, noting that everything ran smoothly and efficiently.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The support team at Joinbrands has been so helpful and is the reason I have continued using this platform. There are some technical issues that happen on this platform but the support team, especially... See more

Rated 4 out of 5 stars

I originally would have adjusted this review and re-rated JoinBrands five stars based solely on the CEO’s response. However, before I could, the customer s... See more

Company replied

Rated 4 out of 5 stars

As a brand, the experience can be a little clunky, but the customer service team especially Tihi, are extremely helpful and responsive.

Rated 5 out of 5 stars

I love working with Joinbrands. I'm brand new to UGC and this platform has made it SO easy to get started. They have different certifications that you can get and guide you through exactly HOW to crea... See more


Company details

  1. Marketing Agency
  2. Advertising Agency
  3. Online Marketing Agency
  4. Online Marketplace
  5. Social Media Agency
  6. Video Production Service

About JoinBrands

Written by the company

JoinBrands: The Nexus of Brands & Creators for Authentic Collaborations.

Step into JoinBrands, the influencer marketing hub bridging brands and content creators across prominent platforms like TikTok, Amazon, Instagram, and YouTube. Simplify and amplify your influencer partnerships, where precision meets passion.

For Brands:

  • Zero Barriers: Access the platform with no subscription fees. Initiate campaigns and scout the ideal creator match.
  • Creator Marketplace: Dive deep and select from a vast, pre-vetted community of influencers that resonate with your brand values.
  • Secure & Transparent: With payments secured in escrow and clear transaction processes, we ensure brands get true value and trust.

For Creators:

  • Diverse Opportunities: Explore a broad spectrum of brand collaborations, from startups to global giants, ensuring varied and rich content.
  • Empower Your Craft: Engage in projects that align with your niche and grow your portfolio.
  • Prompt Payments: Get rewarded for your creativity promptly upon job acceptance, with no hidden fees.

With JoinBrands, everyone benefits:

  • Content Rights Managed: A streamlined process for hassle-free rights transfer.
  • Promote & Prosper: Brands and creators alike can amplify their content reach, leveraging our ready-for-ad tools.

JoinBrands democratizes influencer marketing, connecting creative brilliance with brand aspirations. Experience the future of content synergy today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(284)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using JoinBrands for two…

I’ve been using JoinBrands for two months now, and I can confidently say — it works! At first, I was getting small gifted collaborations, but with consistency and patience, I started receiving paid campaigns.
Now, in my second month, I’ve already received multiple $100 offers!

The platform is simple to use, and the support team is incredibly helpful — they guided me through a few tricky situations and always responded with kindness.

If you’re just starting your UGC journey, I highly recommend giving JoinBrands a real shot. It’s not instant, but it’s real — and it pays off.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t get Instagram to connect…

I couldn’t get Instagram to connect with JoinBrands. I tried for weeks to get in touch with Instagram and they don’t communicate with you, at all. It wasn’t until I worked with a young lady named Marina, with JoinBrands, who walked me through a way to get Instagram to connect with JoinBrands. Honestly, I was ready to just drown myself. I was so overwhelmed because I couldn’t figure it out, but Marina saved the day. For that, I am so grateful.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

My favourite app!

I love the app! I’m a UGC creator and I use only this app to work. It’s so easy and simple to use. No one scams you. Everything is clear. I like that it’s fast. Their support help all the time if I have problems. Don’t know better app than this

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I love working with JoinBrands

I love working with JoinBrands and their team are always really kind to me when I have questions or any kind of issue! Never had any problem with them after almost one and a half year working as a creator on their app

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional reliable intuitive - recommend 100%

I am new to the platform and so far has been an amazing experience- my first month I got jobs - their support is MEGA profissional - they are very responsive and the platform is intuitive and user friendly. Some minor bugs in the app but if you log in the desktop works fine. The key is being consistent building your portfolio and they give you guidance feedback and support. Super happy with this platform! I joined others but this one is far superior ! My IG @camilasantoro FB @camilaueoka LOVING IT! Recommend ! Very professional !

25 June 2025
Unprompted review
Rated 5 out of 5 stars

I have been a JoinBrands creator for…6 months

I have been a JoinBrands creator for about six months. I have been an influender and creator for other test product companies but this company is different. There is not only more options available to apply for but they are marketly different in the brands they work with. When I receive approval to test a product, I have direct contact with the brand. This sets JoinBrands apart. Brands want to connect with creators, get valued input, and collaborate on future products. Although not every product application is accepted by the brand, I feel fortunate to have a lasting impact through my honest and tested experience. I have never had an issue with receiving not only the reimbursement for the product but payment for performing the test. I have not see this value add on any other test product site.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with JoinBrands support team! I initially asked a question through their AI system, which was already helpful, but then a team member named Tihi personally jumped in to make sure I got the best answer. I really appreciated the extra care and detailed information he provided. It’s rare to feel that kind of personal touch in customer support these days. Thank you again!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

highly recommended for new and seasoned…

highly recommended for new and seasoned brands alike. the platform is easy to use, but best of all it's active with creators and the team's responsiveness is second to none. also you'll find the lowest prices for your needs anywhere

30 May 2025
Unprompted review

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