Comfort: 1. Trained specialists that remove the worry of customers in this environment when electricity rates are sky high (and gasoline and oil rates as well). 2. As seniors on a fixed income, my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy, almost effortless process, just sign up and they shop rates for you, email you when they find a better one. Good communication as well. We just opted for their fixed rate program and will save a... See more
Company replied
Besides offering a service that is very useful, Arbor provides periodic updates even if nothing new is on the table for a decision. Recently when asked a simple question, Olive provided a fast respons... See more
Company replied
I’ve been offered to try using Arbor for about six months and their service has been excellent. My electric costs over the last two billing months has been considerably lower than for the same times... See more
Company replied
Company details
Written by the company
Arbor is an app that lowers the price everyday Americans pay for energy. Power bills can be a confusing maze of hidden fees and unclear options, but they don’t have to be. Our app simplifies everything, providing clarity and control while saving people money. We find users lower cost, fixed electricity rates - with a two minute sign up process and automatic switching and monitoring. We take care of the details and complexities, so they can focus on what matters to them instead. Over $7.5M saved for American households.
Contact info
1606 Headway Cir STE 9756, 78754, Austin, United States
- support@joinarbor.com
- joinarbor.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything they say is true.
Everything they promise come true. They find the cheapest rate, sign me up, and notify my energy company. I'm new and was cautious, but it does work. They take care of everything; I don't have to do a thing.
25 June 2026
Unprompted review
Reply from Arbor
Coming in cautious and seeing it actually work is exactly the turnaround we hope for, Judy. 🌳 We're glad we could take care of the details for you - welcome aboard!
Savings on steroids
The Arbor team is hands down the best I've ever worked with. All you do is sign up, and they handle everything from there: literally not a single thing for you to lift a finger on. And the electricity rates are the best I've ever had.
29 June 2026
Unprompted review
Reply from Arbor
Antonio, you've made our day! 🌞 We'll keep handling the heavy lifting so the savings keep coming.
Arbor has been a great for me
Arbor has been a great for me . I appreciate their diligence in keeping on top of my electric account rates, assuring me that I have the best ( lowest) rate available . In this day of escalating prices , it is assuring knowing they are working on my behalf .
29 June 2026
Unprompted review
Reply from Arbor
Knowing we're working on your behalf should feel reassuring, especially with prices climbing - so we're glad it does, Nancy. 🌳 We'll stay diligent about keeping you on a favorable rate plan.
Superb Customer Service
Sajwa and Olivia have been quick to respond and very helpful. They really care about getting things right. I had a bit of an unusual situation and it didn't faze them or slow them down. Highly recommend!
26 June 2026
Unprompted review
Reply from Arbor
Joe, we're so glad Sajwa and Olivia could keep things quick and steady even with an unusual situation in the mix 🌳 We'll be sure to pass your thanks along to them, and we appreciate the recommendation.
The team at arbor are energetic and…
The team at arbor are energetic and proactive. I recently relocated my family and they were instrumental in re-establishing services at the new address.
Thanks,
LMin NJ
27 May 2026
Unprompted review
Reply from Arbor
A move is a lot to manage, Louis, so we're glad the team could jump in and get your Arbor service re-established at the new place. 🌞 Thanks for the kind words - we're here whenever the next thing comes up.
Arbor has been responsive but my…
Arbor has been responsive but my contract expires in 4 days and I have not received a new carrier recommendation.
26 June 2026
Unprompted review
Reply from Arbor
We appreciate your feedback Rick and the good news is there's nothing falling through the cracks. When a rate plan wraps up, we only switch you to a new fixed-rate plan if it's genuinely better, and sometimes the utility's default rate is actually the safest place to land while the market settles. 🌳 We're still watching closely for a stronger rate plan to switch you too and will keep you posted every step of the way.
Love this company
Love this company! Very fast response time and super helpful in all areas as you navigate your way to savings!
10 June 2026
Unprompted review
Reply from Arbor
So glad the support has felt fast and genuinely helpful while you find your way to savings, Brittney. 🌞 It means a lot to hear it landed that way and thank you for taking a moment to share.
ARBOR HELPED LOWER MY ELECTRIC RATE…
Arbor has been extremely helpful in finding me a better electric rate (for no fee) for my increasing electric bills which never stop rising. Especially Oliva-she is the best!
25 June 2026
Unprompted review
Reply from Arbor
Martha, we're so glad we could deliver in securing you a better rate plan at no cost while bills everywhere keep climbing. 🌞 It means a lot to hear the support behind the scenes stood out - we'll be sure to let Olivia know!
Switch to Arbor to Save Money
My Wife and I signed up for Arbor several years ago and have been completely satisfied with the professional customer service that they have provided to us since we made the switch to Arbor. Arbor keeps us informed and updated on our utilities which is a bonus. We also love the money that we save on our utilities that we have to pay each and every month. SES - SAS- Akron Ohio
22 June 2026
Unprompted review
Reply from Arbor
Several years in and still feeling looked after means the world to us, Sandy. 🌞 We're glad the professional support and steady updates have made the switch worthwhile, and that real savings keep landing on your utility bill month after month.
Easy and Stress Free!
The sign up was easy and they were able to find a cheaper energy supplier fairly quickly! There was minimal input needed from me and they've kept me updated about the entire situation. I'm about to switch providers again and it's just seamless. I saved a good amount of time and money using Arbor. I did have to reach out to customer service for an issue connecting my account, but they responded promptly.
1 December 2025
Unprompted review
Reply from Arbor
So glad the whole experience has felt seamless, Danny - from the quick switch to the steady updates along the way. 🌞 It's great our team got back to you fast on the connection issue, and that you've saved both time and money in the process.
I definitely noticed the rate…
I definitely noticed the rate reduction; tremedous financial break.
18 June 2026
Unprompted review
Reply from Arbor
So great to hear, Nelson. 💰 Thanks for letting us know we're making a big difference for you!
Lowered my rate
They said they would lower my rate and they did. I went from 18 cents a KW to 12 cents a KW. So far they do what they say.
10 June 2026
Unprompted review
Reply from Arbor
Cher, we're glad we followed through! 18 to 12 cents per kWh is huge 💰 We'll keep doing what we say and keep an eye out for the best rate plan for you.
Arbor saves you money on your electric bill!
All I know is month after month my electric bill has been low. I appreciate you looking out for me. Can you help with the Akron water bill, too?
16 June 2026
Unprompted review
Reply from Arbor
Month after month of lower bills is exactly the kind of consistency we like to see, Mary - thanks for trusting us to look out for you. 🌞 We're currently focused on lowering electric bills in deregulated electricity states, and we'll keep working hard to keep that electric bill low.
To join Arbor
Since I change to join Arbor my electric bill is good and I want to introduce it to my friends and family as well,thank you soon much for helping me out
16 June 2026
Unprompted review
Reply from Arbor
It means a lot that you'd introduce your friends and family to Arbor (check out our referral program in your dashboard!), Benjamin - that kind of trust is the best compliment we could ask for. 🌳 We're glad the switch has your electric bill in a good place, and we'll keep watching the market to keep it that way.
No brainer
Reduces electric supply cost lowering your utility bill, renegotiating for you automatically, pays any early termination fees if any, and checks for better rates periodically. All for free. This ones literally a no-brainer 6/5
24 June 2025
Unprompted review
Reply from Arbor
Zachary, you summed up the whole idea better than we could - automatic rate-shopping that keeps working in the background, all at no cost to you. 🌳 A "6/5" might be our favorite rating yet, and we're glad the no-brainer math is adding up for you!
Why Not
Super easy and seamless and now I'm saving a tiny bit each month on my electricity.
15 June 2026
Unprompted review
Reply from Arbor
Easy and seamless is just how we like it, Matthew - set it up once and let it run. 🌞 Even smaller monthly savings add up over time, and we'll keep watching the market so they grow whenever a better rate plan opens up.
At first it seemed too good to be true…
At first it seemed too good to be true but since joining I can see that my rate is always the lowest available without having to check all the time.
No clue how they make their money but it works for me
15 June 2026
Unprompted review
Reply from Arbor
Carey, we love that what started as "too good to be true" turned into one less thing you have to think about. As for how it works - we're paid by our supplier partners, so the service stays free for you while we keep hunting down a better personalized rate for you. A win-win-win🌞
They've lowered my electric bill saving…
They've lowered my electric bill saving me money regularly
1 April 2026
Unprompted review
Reply from Arbor
Regular savings landing on your bill is the whole point, Crystal - so glad it's playing out that way for you. 💰 We'll keep watching the market so those lower rates keep showing up bill after bill.
Great customer service ( an actual human!)
Olive is an awesome customer service representative for your company. She was quick to respond and was very personable. It’s great to communicate with a real person instead of an automated reply which is what I encounter from most companies these days! Hopefully I will get a match to lower my bill! Win win!
10 June 2026
Unprompted review
Reply from Arbor
It means a lot to hear the support felt quick, personable, and genuinely helpful - that's the experience we want behind every conversation. 🌳 We're already working on your behalf to secure a rate that brings your bill down, so hopefully that win-win is right around the corner!
I really wasn’t sure how this would work
I really wasn’t sure how this would work. The first service I received from Arbor, even though it was only for three months, definitely saved me some money. What I would hope now, is they could do the same thing for gas.
11 June 2026
Unprompted review
Reply from Arbor
James, we're glad you gave us a shot and saw real savings, even on a shorter three-month plan. 💰 We appreciate the suggestion about gas too - and in the meantime, we'll keep watching the market so your electricity rate stays working for you. 🌳
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