Comfort: 1. Trained specialists that remove the worry of customers in this environment when electricity rates are sky high (and gasoline and oil rates as well). 2. As seniors on a fixed income, my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy, almost effortless process, just sign up and they shop rates for you, email you when they find a better one. Good communication as well. We just opted for their fixed rate program and will save a... See more
Company replied
Besides offering a service that is very useful, Arbor provides periodic updates even if nothing new is on the table for a decision. Recently when asked a simple question, Olive provided a fast respons... See more
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I’ve been offered to try using Arbor for about six months and their service has been excellent. My electric costs over the last two billing months has been considerably lower than for the same times... See more
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Company details
Written by the company
Arbor is an app that lowers the price everyday Americans pay for energy. Power bills can be a confusing maze of hidden fees and unclear options, but they don’t have to be. Our app simplifies everything, providing clarity and control while saving people money. We find users lower cost, fixed electricity rates - with a two minute sign up process and automatic switching and monitoring. We take care of the details and complexities, so they can focus on what matters to them instead. Over $7.5M saved for American households.
Contact info
1606 Headway Cir STE 9756, 78754, Austin, United States
- support@joinarbor.com
- joinarbor.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Changing electric supplier
Since our state started separating the supplier side of our electric bill, keeping up with the constantly changing electric pricing has gotten difficult to keep up with. By allowing Arbor to put those switching to lower pricing decisions in their hands, I don't have to have another thing in my plate.
20 May 2026
Unprompted review
Reply from Arbor
Deregulation has turned shopping rates into almost a part-time job, Michael - happy to take that off your plate so the supplier shuffle isn't your problem anymore :) We'll keep watching the market on your behalf.
Arbor is amazing
Arbor is amazing. I literally used to search for a better kw price every few months and now I don’t need to do anything. Arbor takes care of everything!
20 May 2026
Unprompted review
Reply from Arbor
No more quarterly rate hunts, Gwen - we'll happily take that errand off your hands and keep it that way. 💡 Thank you for the warm note.
My ele bill was running around $150 a…
My ele bill was running around $150 a month. I haven't had a bill over $65 since arbor.
20 May 2026
Unprompted review
Reply from Arbor
Cutting your bill from $150 to under $65 is the kind of before-and-after we love to see, Barbara. 💰 The numbers tell the whole story.
Saving me money on my electric bill
1 April 2026
Unprompted review
Reply from Arbor
Short and to the point, Ryan - thank you. 🌞 As long as those electric bill savings keep showing up, we'll know we're doing our job.
Very honest and capable company
Arbor does exactly what they promise. They are very diligent and actually care for their customers. They have saved me a lot of money searching for the best rates for me. Something I do not have the time to do myself. Very happy with Arbor
19 May 2026
Unprompted review
Reply from Arbor
Teddy, hearing that we do exactly what we promise is the highest compliment we could hope for. 🌳 We know the work of hunting down better rates eats up time most people don't have — happy to keep doing that part for you in the background.
I had a question which couldn’t be…
I had a question which couldn’t be answered by the bot. I was directed to the correct people immediately. I received an answer so quickly which really surprised me. Excellent service and would definitely recommend.
15 May 2026
Unprompted review
Reply from Arbor
Really glad you got to the right support fast, Kris. 💡 Quick, useful answers are something we work hard on, so it means a lot to hear that came through.
Been a customer for a while no drama no…
Been a customer for a while no drama no surprise bills easy to get on and stay on very happy with it
11 May 2026
Unprompted review
Reply from Arbor
No drama, no surprise bills - that's exactly the kind of long-haul experience we want for every customer, Lisa. 🌞 Thanks for sticking with us and for the kind note.
A must for all Ohio residents
A must for all Ohio residents. This service is needed given the changing electricity supply rates in Ohio. It's very easy to set up and you can manage everything online. Arbor does the hard work for you, and you see the changes in your electricity bills. Customer service is responsive and useful. So glad I have this service.
1 May 2026
Unprompted review
Reply from Arbor
Supply rates move around enough that having someone in your corner makes a real difference, Jose. 🌳 We'll keep doing the hard work behind the scenes so you keep seeing it on the bill.
arbor is great they help me save me…
arbor is great they help me save me money on my gas bill and they do all the work for me i just set back and let them take care of every thing thanks arbor for helping me out your service is great
15 May 2026
Unprompted review
Reply from Arbor
Sit back and let us handle it - that's the bar we're chasing for every customer, Robert. 💰 Happy to hear Arbor's chipping away at your energy bill, and thanks for the kind words about the service.
Arbor worked to find us the lowest price and saved us money!!
Arbor worked to find us the lowest price and saved us money on our electric bill. Very good company. We are very satisfied and recommend them highly!!
2 May 2026
Unprompted review
Reply from Arbor
Finding you better rate plans is the work we love most, Carol. 💰 Really appreciate you recommending Arbor - that's how we know we're doing it right.
Arbor is fantastic
Arbor is fantastic! I appreciate that they help me with finding the lowest rates possible to help me save money. Their customer service provides excellent support.
8 May 2026
Unprompted review
Reply from Arbor
Better rates plus solid support - a combo hard to beat, Michelle! 🌳 We'll keep both of those running so the savings keep showing up.
Sign up for energy savings
Actions are louder than words and when it comes to actions, Arbor excels. I highly recommend this company if you’re looking for savings on your energy bills.
The service is free. Customer service/communication is great. No waiting for answers… updates are given before you can ask!
24 February 2026
Unprompted review
Reply from Arbor
Actions over words - that's the bar we hold ourselves to, and it means a lot to hear we're hitting it, Sally. 🌞 Getting updates to you before you have to ask is something the team takes real pride in.
You are helping me too save money 💲 on…
You are helping me too save money 💲 on lights
1 April 2026
Unprompted review
Reply from Arbor
Energy cost savings are the goal, Lexie! Love seeing those savings show up on your bill. 💰 Thanks for the kind note!
Great company!
Great company, awesome service, seamless switch, no fine print!
29 April 2026
Unprompted review
Reply from Arbor
Dado, seamless switches and no surprises is what we aim for. Glad the experience has been smooth for you—appreciate the kind words!
Easy to use with GREAT SAVINGS
28 April 2026
Unprompted review
Reply from Arbor
Christine, that's exactly the kind of energy we love to see! 💰 Easy to use was the goal from day one, and we'll keep switching you to favorable rate plans so the savings keep showing up.
I randomly stumbled across arbor one…
I randomly stumbled across arbor one day and figured it wouldn’t hurt to give it a shot… Honestly, I didn’t expect much of a difference, but within a month my energy bill was half the price it used to be. Going on 4-5 months now and I’m more than satisfied and never had any issues!
9 December 2025
Unprompted review
Reply from Arbor
A bill cut in half within the first month - that's the dream! 🌳 Really happy your random stumble onto Arbor turned into something this real.
The company is true to their word
The company is true to their word. No charges and I get the best prices available with no hassle from the companies when I switch.
27 April 2026
Unprompted review
Reply from Arbor
True to our word — Darlene, that's about the best compliment we could hope for. 💡 Keeping switches hassle-free with no surprise charges is the heart of what Arbor does, and it really means a lot to hear that's been your experience.
I was hesitant to utilize this service…
I was hesitant to utilize this service due to past negative experience with other companies...if it's too good to be true then it most likely is. Well not in this case! Arbor has provided excellent cost savings services, and I don't need to lift a finger or worry about hidden fees. I am saving money with each electric bill and appreciate how they do all of the foot work to find your next best deal. Thank you Arbor!
27 April 2026
Unprompted review
Reply from Arbor
Nicky, this is the best kind of testimonial to read — past skepticism turning into real, no-strings savings on your electric bill. We know the "too good to be true" instinct is a fair one, so it means a lot that Arbor has delivered on our promise without any hidden fees or hassle. 💰
It was easy and fast to switch over !
It was easy and fast to switch over !
28 March 2026
Unprompted review
Reply from Arbor
Easy and fast — that's the goal, Theresa! 🌞 We'll keep doing the heavy lifting in the background so the savings just show up on your bill.
Easy to switch and no more worries…
Easy to switch and no more worries about when trial is over.
9 April 2026
Unprompted review
Reply from Arbor
Ronald, no more term-end worries is the relief we want every customer to feel. 🌳 Signing up should be the simple part, and we'll keep switching you to favorable rate plans with appropriate communication so you never get caught off guard.
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