Easy online ordering with price options depending how quick you need fuel! I have a budget account, so can plan my monthly spend. Once order was placed I got a text to advise when to expect the delive... See more
Company replied
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See what reviewers are saying
Have worked with Johnston Oils for many years. Excellent company to do business with. Not their fault with the cost of Oil just now spiralling out of control. Thank you for being as competitive as alw... See more
Company replied
Nothing fundamentally wrong with the company. All efficient and helpful but they are significantly more expensive than the competition in an era when price really matters. Customers should not be pena... See more
Company replied
I moved from Highland fuels who I had been with for over 22 years. Sadly due to an issue with them I decided to try Johnston Oils. The service I have received from Johnston's has been excellent. Their... See more
Company replied
Company details
Written by the company
Johnston Oils has been keeping homes, businesses and farms fuelled since 1965. With over 60 years of experience, we supply heating oil, commercial and agricultural fuels to customers across Scotland and Northern England. Our network of local depots, knowledgeable sales teams and experienced drivers means we're here when you need us, providing reliable fuel deliveries and solutions tailored to your needs. Whether you're heating your home, running a business or keeping a farm moving, you can rely on Johnston Oils to keep you fuelled.
Contact info
Standhill Industrial Estate, EH48 2HR, Bathgate, United Kingdom
- 01506 538 538
- sales@johnston-oils.co.uk
- johnston-oils.co.uk
4.5
Excellent
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service
Delivery has always been reliable with communication if needed. The team at Johnston Oil are great and negotiating my tricky gate access - thank you.
I recommend them.
28 September 2026
Unprompted review
The young man who delivered the oil was…
The young man who delivered the oil was polite and cheerful. the person who I spoke to once again was helpful. Since moving up to Darlington I have always ordered my oil from Johnsons Oils
28 September 2026
Unprompted review
Reply from Johnston Oils
Hello Angela,
Thank you for your lovely review and for your continued loyalty to Johnston Oils. We're delighted to hear that both our driver and office team have provided such friendly and helpful service. We really appreciate your support and look forward to delivering to you again soon.
Kind regards,
Anna
I moved from Highland fuels who I had…
I moved from Highland fuels who I had been with for over 22 years. Sadly due to an issue with them I decided to try Johnston Oils. The service I have received from Johnston's has been excellent. Their service level is amazing. Highly recommended.
29 September 2026
Unprompted review
Reply from Johnston Oils
Hello Ranald,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since switching to Johnston Oils.
We really appreciate you choosing us and look forward to continuing to provide you with the same high standard of service.
Thank you again for your recommendation!
Kind regards,
Anna
Competitive price and delivery on time
5 October 2026
Unprompted review
Reply from Johnston Oils
Hello Robin,
Thank you for providing this lovely 5 star review. We greatly appreciate your positive feedback.
Kind regards,
Anna
Easy to order and a competitive price
Easy to order and a competitive price. The delivery driver was helpful and polite. the fuel arrived before the deadline date and we were notified of the day it would arrive.
1 October 2026
Unprompted review
Reply from Johnston Oils
Hello Andrew,
Thank you for providing this lovely 5 star review. We greatly appreciate your kind words regarding our driver.
Kind regards,
Anna
Wouldn’t go Anywhere else …
Have worked with Johnston Oils for many years. Excellent company to do business with. Not their fault with the cost of Oil just now spiralling out of control. Thank you for being as competitive as always. Wouldn’t go anywhere else. Delivery always quick. Staff very professional.
6 October 2026
Unprompted review
Reply from Johnston Oils
Hi George,
Thank you so much for your lovely review and continued loyalty over the years! We really appreciate your understanding of the current oil market and are pleased to hear you've consistently received great service from our team.
Kind Regards,
Anna
Very quick delivery highly recommend
Very quick delivery highly recommend
29 September 2026
Unprompted review
Reply from Johnston Oils
Hello Oag,
Thank you for your lovely review. We really appreciate your recommendation and look forward to delivering to you again soon!
Kind regards,
Anna
Easy ordering and quick delivery
Easy ordering and quick delivery. Staff are really helpful and easy account management
8 October 2026
Unprompted review
Reply from Johnston Oils
Hello Michelle,
Thank you for your lovely review! We're delighted to hear you've found our team helpful throughout. We really appreciate your feedback and look forward to delivering to you again soon.
Kind regards,
Anna
Staff on phone very helpful when I had…
Staff on phone very helpful when I had a query.
Delivered promptly with care By very friendly driver
3 October 2026
Unprompted review
Reply from Johnston Oils
Hello Douglas,
We're delighted to hear our team were able to help with your query and that your delivery was handled promptly and with care. We really appreciate your kind words and will be sure to pass your feedback on to the team!
Kind regards,
Anna
Nothing fundamentally wrong with the…
Nothing fundamentally wrong with the company. All efficient and helpful but they are significantly more expensive than the competition in an era when price really matters. Customers should not be penalised for having a supply contract or paying monthly. They should at least price match NRG prices for example' They are way off.
1 October 2026
Unprompted review
Reply from Johnston Oils
Hello Colin,
Thank you for taking the time to leave your review and for your positive comments about the efficiency and helpfulness of our team. It's always encouraging to hear that we're getting the service side of things right.
We completely appreciate your comments regarding pricing, particularly at a time when household budgets remain under pressure. We continually review our pricing to ensure we remain competitive while maintaining the reliable service our customers expect.
Having looked into your account, I can see that you're a member of one of our heating oil clubs. Our oil clubs benefit from group pricing, which is typically around 4ppl to 5ppl lower than our standard 10 day delivery price advertised online, depending on the area, size of the club and the combined club volume ordered.
It would appear that you may not have been taking full advantage of these preferential rates and we'd welcome the opportunity to discuss this with you to ensure you're receiving the best possible price available through your club.
We certainly don't believe customers should be disadvantaged for their loyalty or for choosing to spread the cost of their heating oil through monthly payments.
Thank you again for your feedback and continued custom. We genuinely value your business and would welcome the opportunity to speak with you directly about your future orders.
Kind regards,
Gary
Always a good price and excellent…
Always a good price and excellent delivery times.
8 October 2026
Unprompted review
Reply from Johnston Oils
We're delighted to hear you're happy with our competitive pricing and reliable delivery service. We really appreciate your continued support.
Kind regards,
Anna
Great oil supplier
Great oil supplier. Ultra reliable and good prices. Highly recommend.
2 October 2026
Unprompted review
Reply from Johnston Oils
Hello Kenneth,
We really appreciate your recommendation and lovely 5 star review. Thank you for your continued support.
Kind regards,
Anna
Easy online ordering and delivery date pre-advised
Easy online ordering with price options depending how quick you need fuel! I have a budget account, so can plan my monthly spend. Once order was placed I got a text to advise when to expect the delivery, so I could ensure the driver could access if we weren't in. Text to confirm delivery was made and clear paperwork sent promptly after delivery.
28 September 2026
Unprompted review
Reply from Johnston Oils
Hello,
Thank you for taking the time to leave such a lovely review.
It's great to hear that everything went smoothly from placing your order through to delivery.
We work hard to make the whole process as straightforward and convenient as possible for our customers, so it's lovely to know this has been your experience. Thank you for your continued support!
Kind regards,
Anna
Perfect as always
Perfect as always. Great company. Very helpful, friendly and efficient staff. Great communication. Ease of ordering and email advising delivery date. I cannot fault them.
3 October 2026
Unprompted review
Reply from Johnston Oils
Hello Marie,
It's wonderful to know that our team continues to provide the level of service you expect from us. Your comments mean a lot and we'll be sure to share them with the team. We really appreciate your loyalty over the years!
Kind regards,
Anna
Efficiency
Your delivery driver Ethan was very efficient in relation to the oil delivery.
1 October 2026
Unprompted review
Reply from Johnston Oils
Hello Ian,
It's great to hear that Ethan provided such a positive experience during your delivery. We always appreciate customers taking the time to recognise our drivers and we'll be sure to pass your kind feedback on to him.
Kind regards,
Anna
Great stuff.
Johnston oils have always been first class.I would not wish to be with anybody else.
3 cheers.
2 October 2026
Unprompted review
Reply from Johnston Oils
Hello,
It's fantastic to know we've earned your trust and loyalty over the years. Your continued support means a great deal to us.
Kind regards,
Anna
Very straight forward to use their oil…
Very straight forward to use their oil club
8 October 2026
Unprompted review
Reply from Johnston Oils
Hello Donald,
We're so pleased to hear you've had a positive experience with our Oil Club. Making the process as simple and convenient as possible for our customers is really important to us, so it's great to know it's working well for you. Thank you for sharing your feedback.
Kind regards,
Anna
Delivered very quickly
Delivered very quickly. Great service and customer care.
1 October 2026
Unprompted review
Reply from Johnston Oils
Hello David,
Providing a reliable service and looking after our customers is always a priority, so your feedback means a lot to the team. Thank you for taking the time to share it!
Kind regards,
Anna
Very happy to recommend
Staff were very helpful when I called. Arranged for a delivery of fuel much more quickly than I expected. Fuel was delivered when I was out with no issues and details of the delivery put through the letterbox. Very happy to recommend based on my experience.
1 October 2026
Unprompted review
Reply from Johnston Oils
Hello Iain,
We're so pleased our team could arrange your delivery sooner than expected and make the whole process hassle free. We really appreciate you taking the time to share your experience and recommend us!
Kind regards,
Anna
Membership of the Oil Club
Membership of the Oil Club, getting advance notice of cheaper prices, and quick delivery is a great free bonus.
2 October 2026
Unprompted review
Reply from Johnston Oils
Hello Bob,
It's great to hear you're making the most of your Oil Club. We want our customers to enjoy a simple and convenient way to order their heating oil, with some added benefits along the way. We really appreciate you taking the time to share your experience!
Kind regards,
Anna
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