Johnsons Cars LTD Reviews 

2,218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,197 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently feel that the sales and service teams are highly professional and attentive during every aspect of the journey, from the initial inquiry to the final handover. Many people praise the staff for being helpful, knowledgeable, and making the purchasing and servicing processes surprisingly smooth and uncomplicated. Conversely, a small portion of people felt significant issues during service, mentioning excessively long repair times or lack of clear updates on necessary fixes. Some reviewers were not happy with issues related to used car sales, such as discovering swapped or old tires after purchase, or missing essential documentation. Other consumers noted difficulties with responsiveness from staff regarding ongoing vehicle problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Service

People report overwhelmingly positive experiences with the service provided by staff, highlighting helpful,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in immaculate and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as helpful, friendly, and... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,218)

1,298 reviews in the last 12 months

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Rated 5 out of 5 stars

I would recommend VW Johnsons at…

I would recommend VW Johnsons at Tamworth. Everything went smoothly from start to finish. I felt that I could really trust the salesperson and I'm confident that, should any issues arise, they would be dealt with quickly and efficiently.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Lucille was great- massive thank you

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known issue with this make and model, she helped us establish ours was not affected in a clear and transparent manner. Thank you so much!

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Please Please Go elsewhere and don't put yourself through the stress and hassles of this place.

We have now made 3 bookings with this Dealership, first time May 2026 was booked in for a service, the Female who booked the car in was rude, blunt and extremely unhelpful.
I told her that the driver side wiper blade was not clearing the windscreen and asked that it be replaced also told her We were booked in on a different day for the SOS unit to be replaced as it couldn't be done at the same time as the service due to the diagnostic machine being booked up.
When We made both bookings on the phone We booked a courtesy car and got the email confirmation for both.
She checked and said there was no car booked, I showed her the email confirmation just to be told "that means nothing, you didn't book a courtesy car"
Eventually I told her to cancel the other booking then as due to the travel it was not possible without the courtesy car.
We got the call to say the service had been done and that the SOS unit needed to be ordered in and it would take weeks so We booked for the start of August to have it done and was told that he had booked a courtesy car and also had ordered the unit so it would be ready.
We came back to collect our car after the service to not only find that the advertised wash with every service had not been done but the wiper blade was not replaced either.
Fast forward to August, We drop the car off in the morning to be told by a Male staff that the part was not linked to the repair so he didn't think it had been ordered, he told us that while we got sorted for the courtesy car he would go and speak to the mechanics to find out if the part was there or not, He didn't bother just booked other people in then disappeared while We were left with the same rude, blunt and extremely unhelpful female as before and told the car "must" be back by 5pm.
Heard nothing all day so I called at 3pm to be told the car is on the ramp but the guys are on their break and she would find out what's happening and call me back, Nothing again so I called back at 4pm to be told they were working on it and We should get there by 5:15pm as the guys were going to work late to get it finished and it would be ready for us getting there.
When We were 10 minutes from the dealership We get a phone call to say it won't be ready I told her it was too late We were almost there so she said fine then.
As we arrived We noted the car had not even moved, it was left Exactly as We left it in the Exact same spot so asked her if it was sorted to be told no the System had been down all day so they couldn't do it yet she had earlier told Us not only that it was on the ramp but it was being worked on too, but she was happy to book it in again.... NO THANKS
Total lies from start to finish and staff are a joke, Definitely will not be going back here again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended, a Genuine decision

It was really a great and amazing experience of buying a car from Johnson Hyundai, staff members are very helpful and supportive ,specially Andy ,he helped us alot and guided us genuinely for each of our queries and also cleared our all doubts ,given appropriate time for discussion and always feasible as per our availability. I highly and truly recommend Johnson Hyundai coventry for any purchase of great variety of premium cars, a heartful thanks to all staff members

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with all the work and…

I’m very happy with all the work and staff for all the help we receive I’m very grateful and very thankful for my mobility car, Richard is brilliant and more like a friend and also professional in his excellent work he does he is fantastic at his job and thankyou to all the staff to

4 August 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Johnson's Hyundai…

"The experience at Johnson's Hyundai Liverpool was good because of the way we were dealt with right from walking into the showroom. We needed to speak to a member of staff as we wanted more info about a car we were interested in. There were only 2 sales staff on that afternoon (Sat pm) who were both busy; we were given an acknowledgement and a welcome to their hospitality while we waited. When we got to speak to a sales person ( Richard) we were very impressed not only with his car knowledge but in his welcoming approach and we left the dealership that afternoon with a confidence that this company and Richard were people we could do business with. On our return the following day, we test drove the vehicle. Once the decision was made to buy, Richard made all the paperwork etc easy to understand and to work through. It was a good experience buying a car from Johnson's Hyundai Liverpool. It was a 'proper' car dealership and not like some of the other places we could mention. Richard was great from start to handover and even though the car was used, we were made to feel like we'd bought brand new. Really can recommend Johnson's Hyundai Liverpool."

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Idrees

Great service from Idrees, he was very pleasant to converse with, great knowledge and explained everything clearly. Car was prepared to a good standard, I would recommend or use again in the future.

25 July 2026
Unprompted review
Rated 4 out of 5 stars

July 2026 Visit

he experience at Johnsons Volkswagen Tamworth was good because the staff are extremely friendly. I have dealt with some members before (Felicity and James) at another dealership. However, Caiden follows their example. Hopefully this good team will continue

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Tom was really patient and knowledgeable. It was not a sales experience as you would expect when buying car. I was left to look and see what suited me then Tom helped with questions I had. I will be back when I next need a car.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

After service support

Fantastic service and aftersales/after service customer service. The service manager even rang me personslly today, to explain about over the air software updates, and how they work. Top class service snd very polite, but more importantly, extremely professional.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

"I would recommend Johnsons Fiat Abarth…

"I would recommend Johnsons Fiat Abarth Swindon to friends and family because the service received was very good, we drove up from Southampton as wanted to use a main dealer for our Alfa, staff were friendly & a very knowledgeable Alfa salesman showed us lots of things on the car that we were unaware of"

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A great service

They were able to source the car which suited my needs and provided me with excellent service throughout the whole process from test drive to purchase completion.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Hyundai Tamworth were really…

Johnsons Hyundai Tamworth were really helpful and I'd recommend them because this was my second visit, the service centre team are excellent, extremely friendly, efficient and helpful and I will be booking back with them again whenever my car needs work in the future. I especially wanted to say a big well done to Lily and the other lady she works with that has dark hair who's name I don't know as they have been outstanding on both of my visits so far and deserve a mention!

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Car Service by Johnsons

The boking process was with Book your service, which was linked with Johnsons Cars LTd. The process went very well, date and time of service. Johnsons Car LTD did a good service and feedback their findings. Some I was not sure about, but when i spoke with a member of staff it was explained. Overall the service and process when well. The cost was a bit high.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care.…

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping me informed and updated and supplying valuable feedback. Service agent Arleen is most worthy of individual praise.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Where do I start

Where do I start, I had the following series of issues at Johnson’s Honda Oxford.

1)Ordered a part though then, still waiting for it 7 months later. Initially they ordered the wrong part and now I am just getting no response when I try to follow up.

2)They fitted number plates completely wonky on my car, when I was went back to get it fixed they printed and fitted the WRONG REG … this was a particularly good one as the correct reg was printed on the number plates they were replacing, I can’t understand how you would miss that. They ended up having to do this three times to get it right.

3) Completely neglected to update the online service record after servicing the car. I had to call them up to correct the record.

At this point I just want the part I need and we’ll go our separate ways. There is ,of course, nothing that would bring me to do business with these guys again. They had plenty of chances to get at least one thing right.

1 March 2026
Unprompted review

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