Do very little to understand the customers point of view or be helpful. They just keep throwing in "policy" and "system won't allow" etc etc. They tell you one thing when you sign up and couple months down the road its totally different. Force you to find another provider (straight up told me I can go to another provider because they can't help me) but then charge you to cancel with them. Just terrible.

I had a very bad experience with them. They keep raising my monthly payments despite the fact that i had no accident or a claim. Upon termination they overcharged me with last month plus termination fee. There is no supervisors on their call center and agents that answer their phones are amateurs and unprofessional. Walk away save your money and buy peace of mind.

Contacted Johnson Insurance to inquire about adding some liability insurance to a new property that was purchased ... Agent interrupted me constantly and was rude and abrupt when I mentioned that the property was agricultural ... didn't even let me finish my sentence, not to mention did not offer any suggestions. We have home insurance with them today ... might be moving that ...

I had rock hit the windshield on my motor home in mid June 2018. It was a small crack about 3 inches long. It never bothered me, and I thought reporting it as a claim was Frivolous and likely I would lose my "first accident waiver " on my policy. My motor home Sat without turning a wheel from March 2019 to June 18 2020. When we brought the motor home home from the storage lot, I noticed the crack had spread up and across the windshield so it was across the drivers vision. I realized that I now needed to get the windshield replaced and filed a claim.
WOW what shock I got. Apparently in Alberta, there is a Statute of limitations of 1 year to report a claim. This was news to me. I did receive a small booklet called Alberta Automobile Insurance. Nowhere in it was any mention of a Statute of this limitation. Apparently it was revised in 2017, but Johnson never advised me or never sent me a copy.
I finally spoke to a man with some authority and he told me about this Limitation of 1year and therefore my claim was definitely denied. He emailed me a copy of the revised booklet and sure enough it is written there.
I was honest about the date of the rock hitting my windshield. If I lied, and told them it happened in June of this year, there was no proof it did not happen then. I am punished because I was honest and Johnson never advised me of the revised Statute of Limitations.
Two glass shops I talked to informed me that they had never heard of such a thing. ALL ALBERTA customers of Johnson Inc. BEWARE of this new reason to deny a claim. I have been Johnson customer insuring my 2cars, my house and my motorhome. I even had FULL glass coverage on the motorhome and have never made a claim to Johnson on snything. The few people I did speak to just did not care. They seem paid to say no, or claim denied.

Do not use this insurance company! Premium went up with NO reasons, personnel are not knowledgeable. Last thing that they mentioned was that due to COVID-19 their corporate email shut down. What???? They have grit to raise premium and charge extra money from me, but do not have opportunity to fix they own corporate email. Such a bizarre and foolish people!!

These pictures are in response to the requested action below please let me know when they are received and the action is completed as your chat function is not operating and I'll be damned if I'm going to go on hold again for another hour if I call you. What a disgusting way to treat your customers..
thank you.
Xxxxx xxxxxxxx
P/s please tell the executives in your company to install a bloody call back feature! 😠. Thank you and have a great day!
Then after I try to send the pictures I get an internal error from their website saying please try again later. Omg😡

They cancelled my insurance for reasons not mentioned in my policy. I have no missed payments and everything is good. The reason they cited is because i have 2 accidents in 5 years which is not mentioned in the policy and the thing is even if its not my fault they counted it as my fault. Its really ridiculous.

I just cancelled my house insurance at Johnsons / Unifund insurance and they charged me $254 just to process the cancellation - this really is Gouging !

Made me make a double payment during this covid 19 crisis due to a payment I missed turns out their just hurting for money tried to take a third payment and now has left me completely penniless

I back in a semi trailer that a distance of a foot from my pick up.
Semi trailer is not damage and the driver said no worries no damage.
My pick up damage is crush left signal light and a little ding on the edge of the bed, so I report to my insurance
For hoping that my pick up will be fix,
After reporting I decide not to continue
Coz the damage is not that much and I can handle it.

After one year I receive the renewal and my insurance gone up wild to almost 2x.
And I lost the forgiveness plan also.
I ask them if there is a claim they said nothing,No claims
I was shock!!!!!!!!
For telling the truth and not claiming anything insurance, my monthly insurance goes up 2x..unbelievable...
And ruin my record
Been driving for so long with good records and lots of seminars from my company as a semi truck driver.
just for telling the truth your record will be ruined....

I was insured with Johnson for my Car and home. I wanted to add second car for my wife and I received a quote from Johnson agent as per the VIN number. I had to wait for 3 days to sign the auto insurance for the new car as I was waiting for the drivers education certificate. As I called back to them after 3 days along with drivers education certificate, they are providing a new rate with 40+$ increase monthly premium!!! I do not think this is a professional way to handle customer. I'm not going to extend my insurance with them. I'm hearing negative feedback about Johnson insurance. I do not recommend...

This is by far the worst insurance company I have ever seen!
Back in February I was going to make a claim as I had slid on the drive way at my work and hit the front bumper of my car on a rock. there wasn't a lot of demage to my car as I wasn't going very fast. but there was some scratches and I thought the censor to my car was broken so that it self would of been a lot of money. so I called them to open up a claim but said I would get my car checked out to see if there was a lot of demage. the next day I was told my HONDA that my censor to my car was fine and that just to fix the scratches on the bumper would be less then 500$ so there was no point of me going through with my insurance. I called them and told them and asked if I was able to not proceed with my claim as I found out it didn't make sence that I would spend more with the deductible then on just my car. And the lady told me that YES I could close my claim but that once my claim was in there they cant take it out but THAT IT WAS NOT GOING TO AFFECT MY RECORD AND THAT I STILL WOULD HAVE MY FREE FIRST AT FAULT ACCIDENT FORGIVENESS. I made sure to ask if this was right and she assured me that it was. forward 7 months and when I went to change insurance because for no reason they decided to up 40$ MORE on my pay per month. The new insurance company I was sighing up with told me that Johnsons made a claim under my name.

I called Johnsons to figure out what was happening and they said that once I made a claim I cant take it back and that it was noted there that I was aware of this.. THIS IS NOT TRUE AND I WAS BEYOND UPSET AT THE FACT THAT THEY ARE TAKING ADVANTAGE OF THIS..

NO CLAIM WAS MADE EVER THEY NEVER FIXED MY CAR.
AND NOW WHEN I ASK TO SPeak WITH SOMEONE AND TRY TO GET SOMEONE TO CHECK THE PHONE CALLS FROM THAT DAY ( BECAUSE THEY DO HAVE ACCESS AND RECORD THE CALLS) THEY SAY THEY CANT REALLY DO ANYTHING ABOUT IT.,

THE LADY WHO I SPOKE TO THAT DAY IS REFUSING TO TALK TO ME BECAUSE APPERENTLY NOW SHE IS IN ANOTHER DEPARTMENT..

THIS IS SO STRESSFULL I HAVE NO INSURANCE COVERAGE AS OF NEXT WEEK AS I NEED THIS OFF MY RECORD BEFORE I GO AND APPLY TO A NEW ONE.

WORD OF ADVICE TO ANYONE THINKING OF GOING WITH THIS COMPANY
DONT!!! THEY MIGHT GIVE YOU A GOOD PRICE WHEN THEY WANT YOU TO SIGHN UP BUT THEN THE YEAR AFTER WILL INCREASE YOUR COST FOR NO REASON AND THEN GIVE YOU FALSE INFORMATION..

IF YOU CANT TRUST THE EMPLOYEE THERE WHO WORK FOR THEM ON WHAT THEY SAY. THEN YOU CANT TRUST THE COMPANY IT SELF.

THIS IS THE WORST COMPANY EVER

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I talked to them again and they provided me with my letter of experience assuring me that this was enough for my new issurance company to look at and that it wouldn’t affect me. Sure enough the new broker told me this was not true and that Johnson’s was lying and that to make it not affect me they need to remove the whole claim that I didn’t make all together. I called them back and they sold me there supervisor was going to listen to the calls again. She called me back saying there’s nothing they can do and that the employee told me that it wouldn’t affect my policy. That is simply not true I asked her if she listens to the call she said no I said then why is she calling me when she hasn’t listened to the call to begin with to know what I was actually told the day I called them. They simply did not want to admit that the employee gave me false communication and refused to listen to the call.