John Henric Reviews 

They charge $20 to return a small belt. Way too high.

Very bad experience. I have been trying to process a return of my order in the return window but the QR code did not generate from their website. I tried contacting them via their email and form with no reply.

When they finally replied after 3 weeks of chasing I was told by Emily at customer service that the window for return has passed and they cannot help. I have shown them my emails and my order for £120 has just gone to waste.

Reading the other reviews it seems like this is a scam company who try to exploit people with their returns and exchange policy.

Now I am out of pocket for my money. Regret placing the order through this site. Wish I had read the reviews.

Bought a tie and now 2 full weeks later it still hasn't been shipped. Customer service isn't responding.

Worst experience ever
I didn’t get the clothes and they tell me that order has been returned and the money refunded, all lies , no shirts no money
It is a rip off , they should be sued

they are not following any legislation on returns! You will not get your money, they try to play with push backs all the time. Anna from customer support sends just blablala. I am in contact with the customer rights in Sweden. AVOID!!!!

Fast delivery from Sweden, I guess. Good quality for a good price! I am happy with my new swimshorts!

I can't believe I'm writing this. I rarely lose my temper. I stupidly bought £500 worth of clothing without looking at Trust Pilot first. I ordered the same top in different styles/sizes for a wedding with the aim of returning all but one... which I did... 7 weeks ago. I am still £400 out of pocket. I have provided them with proof of delivery several times along with the tracking number THEY provided me. In fact I can tell you my return was was delivered a month ago, on 05/05/2023, in Helsignborg, at 3:39pm don't you know. Their replies are usually several days later - "Fab we'll just look into this" after which they proceed to ghost me every single time. Most recently they emailed me to say that the package is on the move again and so they cannot process my return - to where is the package now headed, who knows? They even asked me in their last email for the 'correct' tracking number... as if I am the one who is having them on!!!!! I honestly think this company might be running a fraudulent operation. Do not buy from here.

John Henric - get your act together.

The trousers arrived. Not my style. My fault - I should have looked more closely. However, the return system is impossible. I was told that John Henric couldn’t supply a return label. I had to contact the carrier. Impossible, as they don’t answer the phone. Meanwhile I am £120 out of pocket.
Doesn’t John Henric worry about returns?

Worst experience ever. almost 2 weeks further and my shipment is still on "label created". I've tried contacting the customer care but without any reply or action. Also the chat on the website is always ""temporarily" unavailable. Do not order here, the service is terrible and they just won't send your shipment anyway.

I've read the reviews before ordering but I did not believe most negative reviews due to customers exaggerating most of the times. This is not the case with this company. The service is even worse than expected.

Again, DO NOT ORDER HERE!

I've been waiting on my order for a month and have left numerous emails but have not had any response. It has been weeks since I was first in touch.

Never received my item
Nearly 1 months since I purchased.
No update.

Purchased 2 merino wool pullovers. After wearing one about four times it was brought to my notice that about an inch of the left sleeve had failed along the seam leaving a noticeable gap. Further inspection of the area showed the material to be breaking up! Obviously the item is of poor quality. John Henric offered a refund subject to the item being returned to them using UPS. Problem is UPS depot is a long way away and asking them to collect it requires you to remain in the house all day.

Bottom line is that John Henric is not someone I would buy from again. Caveat emptor!

Staff needs to be more courteous, they don’t take the time to assist when asked.

Unfortunately I have to give a low review here as the reviews on their website are not transparent!.
They only publish positive feedback!
I reviewed 2 items; one given 5 Stars and the other only 1 Star.
The 5 Star review was published immediately, while the 1 Star review was not.
I thought that these might take a while as they go to Customer Care for some corrective action.
Many weeks passed and my review is still not up and no communication from their end either!

Whenever I contacted Customer care directly due to my orders I was always greatly satisfied. However I feel their feedback system is very shady, and it is not fair on customers.

-------------------------------------------

26-SEP-2023
I Thank all at John Henric for the reply just received. I will be very happy to order again from them.
Many Thanks for keeping track and publishing all feedback quickly as this will surely well inform other customers about the specific product.

I have often ordered from this brand and have always been satisfied. However, I recently purchased a cashmere sweater that shrunk after the first wash. I followed all the instructions on the label and washed only by hand and 30 degrees carefully. Nevertheless, the sweater shrunk, which is clearly due to the inferior quality and a production defect. I therefore asked the customer support for compensation, however support did not want to understand my request (presumably not to compensate me). I was simply told that there can be no compensation because I washed the sweater incorrectly. However, I explained in detail (even with photos) that I washed the sweater correctly and according to instructions with 30 degrees. Moreover, I have washed cashmere sweaters very often and there have never been any problems so far. Only with the product of John Henric there were problems.
I have therefore given John Henric a final deadline for compensation. Therefore, if I am not compensated within the near future, I will take my claims to court if necessary.

Bought the White Oxford shirt, and I am very pleased with the quality. The Fabric is thick enough to not be see-through and the fit is excellent! (best off-the-rack fit i have ever bought)

Horrible company very misleading and deceptive! DO NOT BUY FROM HERE! Mislead to think order coming from within Australia when they in Sweden! Tried to cancel to pay for express within 2 mins of order and they said they couldn’t because it’s already been dispatched. What a joke!!!

Total RIP OFF . I ordered two belts , just over $100 from John Henric Canada and was then charged another $55 taxes and duties on delivery. Will never buy anything from this company again.

I ordered a bow tie this past month after ordering from them last year.
Last year everything went incredibly smoothly.
This time however there was duty for the delivery, which was not told to me at all during the ordering process.
When I contacted customer support for customer support, I was told that nothing could be done.
When I asked to cancel the order, i was told that I would still be required to pay $20.
This is ABSOLUTELY ridiculous. Asking a customer to pay for an order that they NEVER EVEN received.
They were not at all helpful and when I asked to have a manager contact me, I was told that I can reach someone via the online chat.
I was told this while already chatting to someone online.
I would NEVER order from them again.
Terrible experience.

Beautiful man’s silk scarf. Both elegant and warming.