John Grose Group Reviews 

Lowestoft Branch
Not sure why they bother offering a complementary wash when they don’t even do a half decent job. 2024 Mache in numerous times for recalls and faults, and every time the wash has made the car look worse with smearing everywhere and little to no dirt removed. Have to immediately take to car wash. They very kindly offered to take back in today but I was pushed for time so I’ll take to a local hand wash to sort it later. They did say they would raise it.

John Grose Ipswich Jaecoo

Appalling aftercare and customer service.
We had our Jaecoo for just 4 days before reporting multiple ongoing issues. Given the seriousness of the faults and the significant financial commitment we made through a PCP agreement, we requested to cancel the deal, receive our £3,000 deposit back, and terminate the finance agreement. However, we were incorrectly told that the 14-day cooling-off period does not exist.

The vehicle has genuine faults, all supported by photographic evidence. As a result, my wife no longer feels safe driving it and has completely lost confidence in the car. This is extremely disappointing, especially as we were excited about owning a brand-new vehicle and had already invested in accessories, including new car seats for our young children.

To make matters worse, we were initially contacted by the service department and told the vehicle had a manufacturer recall. Shortly after, we received another call claiming this was a mistake and that they had confused our car with another. Unfortunately, this explanation does not inspire confidence.
The dealership currently has the vehicle but has stopped communicating with us entirely. All we have asked for is a fair resolution: the return of our deposit and cancellation of the PCP agreement.

This experience has been incredibly stressful and disappointing from start to finish.

Very helpful support throughout the whole process from Terry, finishing with James. Very patient service to get us the very best quote to meet our needs. Very knowledgable, friendly and helpful all round. My family have been using John Grose for over 30 years; despite living over an hour away and having other Ford garages much closer, we have never ventured elsewhere as they always been the most reliable, honest and cost worthy dealer.

Great service and quality from the team at John Grose Repair Centre Ipswich. Repairs were professional and our Mini was returned looking smart. Tyler kept us informed and was very attentive - Thank you 10/10

At the point of a breakdown (mental) on Saturday about my car needing looking at. Jenna in the Lowestoft branch got us in, and although they were to busy to look at it, actually told me the truth l, kept me infor wd every step of the way and by Monday 1pm, I have picked up my car all fixed. Even had a little clean while it was there. Your a superstar Jenna and the whole team. Thank you thank you thank you.

I have no criticism

James was very very good, identified our needs and showed us the best options

I recently exchanged my car for an EC3 Citroen at John Grose Ipswich.
Charles, the Sales Advisor, was really knowledgeable, helpful and supportive throughout the process. I love my new car and would highly recommend the Citroen dealership for their service.

My daughter bought a Ford Puma in 2025 - their after care has been excellent, which is really unusual nowadays! She has a problem with the bonnet and the sales man who sold us the car - Lucan - was quick to resolve - would 100% recommend if you're looking for a new or used car. Brilliant service.

Had a great experience purchasing our new car from John Grose Ipswich. Luca was great to deal with throughout the process. Luca explained all the features of the vehicle and the hand over was very smooth. Overall a great experience.

Alex Read was absolutely brilliant, so helpful and polite. He answered any questions I had and nothing seemed to much trouble for him. Communication was also very good and the car handover was seamless. I would definitely recommend using this garage.

Really good experience

Purchased a Puma Gen e - really pleased with it. Many thanks to Terry for the excellent service throughout.

Been driving my lovely new Geely Starray Ultra for just over a week now. Four weeks ago I had never heard of Geely. The friendly support and spot on service offered by Ryan and his colleague Kevin made the whole process a real pleasure. Do pop in and say hello. They are lovely people. Their cars are nice too.

Good customer service from start to finish.

We recently took delivery of our brand new Chery from John Grose Ipswich. We was seriously impressed with the level of the service that we received from the start and thought our experience. Charles was an absolute gentleman, no questions were to silly to ask and he really did go above and beyond for us. We was made to feel welcome from the moment we walk in the door until the moment we drove off of the fourcourt. Highly recommend these to buy a car from. And Charles again was absolutely A star, we could not recommend he's services enough.

Great, knowledgable, friendly staff who made the whole experience seamless. It was a pleasure to deal with Luca when buying our new car and he was always professional and friendly. He made the whole process so easy and has continued to happily provide us with advice after handover.

Excellent service from Garry Page at John Grose.Couldn’t wish for anything better.