John Francis Reviews 

Do not touch , massively over promise & under deliver , missed appts , regularly people from the same branch contacting us for duplicate information & only had 4 days notice re the actual move date , do not use these estate agents so disorganised & probably one of the worst business I have dealt with throughout a quite stressful time

What a absolute disgusting company of fools . Have zero knowledge of how to treat a customer after travelling hundreds of miles then being told to wait 15 minutes then go home if vendor does not turn up (There words not mine)
And promised endless times after making offer they would call us back never did. These people at the (Carmarthen office) have no right to be called estate agents and are absolutely useless at there jobs and feel sorry for the people who are selling there homes threw this estate agents and the manager should look at replacing is staff

Brilliant so helpful couldn’t fault they where excellent,Dan from the Haverfordwest office was fantastic and if where going to sell we would definitely use them, especially Dan ,
They where great 👍👍

We can wholeheartedly recommend John Francis, Lampeter, following our experience in purchasing and selling our property through them. They were recommended to us by a friend who praised them highly and this recommendation proved to be fully justified. We were kept fully informed and updated regularly throughout the whole process. Tracey, in particular, was proactive in speeding up the process wherever possible chasing the various agencies including solicitors. When we called the office requesting information and she was unavailable our call was always returned promptly. Thanks are also due to Lisa Marie and Eryl for their contribution to an excellent standard of service at all times. Diolch yn fawr am wasanaeth o’r safon uchaf.

AVOID At all costs - coerced into utilising their preferred broker (name of broker) - who failed to evidence adequate aptitude when presenting the mortgage application. Took significantly more than my other broker and contrary to best practice demanded fees upfront - it is seeming likely that they ensure mortgage applications fail to capitalise as they promote that half the fee is returned for a further second application should the first fail - not at all professional, trustworthy or indeed competent. Worthy of reporting to FCA for misconduct and false advertising.

Shocking.
Quite simply do not go anywhere near them. You will pay them a lot of money for a terrible service.
There are lots of estate agents out there, use someone else.
We sold our house but Francis' made a very stressful time so much worse.

Woeful company.
My parents rented a bungalow from them in November 2019. Sadly dad passed away the day after they signed a 6-month rental agreement. Mum was unable to fulfil the term and we notified them of the change in circumstances 4 days after dad died. They still felt it appropriate to levy a £594 charge on mum for some sort of landlord charge???
We still haven't got to the bottom of it. The rental agreement they signed was very woolly. After the involvement of one of our Welsh AM's Suzy Davies, they eventually dropped the fee to £200, but withheld mum's deposit until she paid it. Such a despicable thing to do to a grieving 75 year old woman. Absolutely no evidence of discretion or any demonstration of good morals whatsoever.
Embark on any dealings with them with extreme caution and make sure you read the small print!