John Downs Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wonderful quality of the diverse products they purchase for their home projects. Shoppers regularly mention the extremely helpful staff, competitive prices, and the secure packaging that ensures delicate items always arrive completely undamaged. Many buyers also note how easy the ordering process is, mentioning that all transactions are handled in a professional and reliable manner. Some people were dissatisfied with occasional discrepancies in product measurements, missing components from packages, or items not matching online descriptions upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, fair prices, and... See more

Delivery service

People report positive experiences with delivery_service, expressing widespread satisfaction and delight... See more

Quality

Reviewers consistently report positive feedback about quality, highlighting that products arrive... See more

Service

Consumers find service to be positive, highlighting efficient, timely, and professional experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an order, placed it, and within a couple of days had it. Parcel and contents very well wrapped for protection. Will definitely be using this company again in the future. Extremely good experien... See more

Rated 5 out of 5 stars

Order placed on-line for thermal curtain lining which I have used previously for a customer. Within minutes I was contacted - the length I needed could be supplied immediately in two lengths or I cou... See more

Company replied

Rated 5 out of 5 stars

The communication was excellent, the goods were with us quickly and as described. Everything was dealt with in a professional manner. Many thanks

Rated 5 out of 5 stars

Excellent service - efficient and timely. Roll of curtain lining arrived well wrapped and undamaged in anyway. Will not hesitate to re-order when needed.


Company details

  1. Curtain Supplier and Maker

Written by the company

John Downs has been trading since 1873. We have a large selection of curtain accessories for both professional and amateur curtain makers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(346)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Good value for money and the goods arrived swiftly and are of the highest quality. Very pleased and will certainly purchase from John Downs again.

11 June 2025
Rated 5 out of 5 stars

6inch pinch pleat header tape

The only company to supply exactly what I needed in pinch pleat header tape. Provided all the necessary information as to how to work out my requirements. Easy order process and quick delivery. Would highly recommend this company.

28 May 2025
Rated 5 out of 5 stars

Excellent company to deal with.

I’ve been buying supplies from John Downs for years now and have never had anything but excellent service.
Everyone I’ve dealt with is very helpful, knowledgable and always really friendly. I wouldn’t hesitate to recommend them to anyone. Thank you!!

25 April 2025
Rated 5 out of 5 stars

The web site was very clear to follow

The web site was very clear to understand with the detailed description of goods. I ordered over the bank holiday weekend so didn’t expect immediate progress with the order. Once the bank holiday was over my order was completed asap. I would use this company again as they have an excellent selection of curtain accessories. The hand written thank you gave a personal touch.

7 May 2025
Rated 5 out of 5 stars

Great service

Great service and quick. I made a mistake in my order and contacted JDs and they were very helpful, adding my second order to the first, and because I had paid for postage on the 2nd order they worked it out and put some thread in my order to make up the difference. Service unheard of in our current climate. Thanks a million. Oh and the product was just the job! Thanks to all at JDs.

4 April 2025
Rated 5 out of 5 stars

Brilliant service received from John…

Brilliant service received from John Downs. They sent out my order super fast and even called me to confirm that they would which helped me manage my project so their help and great service was very much appreciated. I'll definitely be back and have told my friends about you. Thank you.

26 March 2025

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