John Downs Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally swift delivery service and professional communication, noting that parcels consistently arrive securely wrapped and in pristine condition ready for installation. People also highlight the wonderful quality of the products, including durable curtain lining and reliable tape, while frequently mentioning how helpful the staff is. Shoppers often express their intention to place future orders and recommend the business to others without any hesitation. Some reviewers were not happy with receiving incorrect measurements, missing essential components, or items that completely failed to match the advertised pictures provided on the platform.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and fair... See more

Delivery service

Clients share satisfaction regarding the delivery service, consistently reporting extremely fast and prompt... See more

Quality

Consumers find quality to be exceptional, consistently praising the excellent products and materials... See more

Service

Customers consistently report great satisfaction with the reliable and efficient service. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order placed on-line for thermal curtain lining which I have used previously for a customer. Within minutes I was contacted - the length I needed could be supplied immediately in two lengths or I cou... See more

Company replied

Rated 5 out of 5 stars

The communication was excellent, the goods were with us quickly and as described. Everything was dealt with in a professional manner. Many thanks

Rated 5 out of 5 stars

Excellent service - efficient and timely. Roll of curtain lining arrived well wrapped and undamaged in anyway. Will not hesitate to re-order when needed.

Rated 5 out of 5 stars

I made an order, placed it, and within a couple of days had it. Parcel and contents very well wrapped for protection. Will definitely be using this company again in the future. Extremely good experien... See more


Company details

  1. Curtain Supplier and Maker

Written by the company

John Downs has been trading since 1873. We have a large selection of curtain accessories for both professional and amateur curtain makers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(346)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and speedy delivery

I ordered 1 metre of thermal curtain lining for a patchwork project, so not an expensive purchase at all. I really didn’t expect delivery so fast due to the mail strike so couldn’t believe how quickly it came. Really excellent

18 December 2022
Rated 5 out of 5 stars

Excellent company, great service

The material I ordered is just what I was looking for. My order was processed quickly and when the was a slight delay with one item, they contacted me by phone to ask me what I wanted to do. The delivery was well organised with updates on final delivery time. Excellent service all round.

28 November 2022
Rated 5 out of 5 stars

Such a Relief!

I'm so glad that I found John Downs on the internet, when searching with little result for thermal curtain lining which was not "blackout". John Downs promptly sent me a sample with a friendly note, then fulfilled my order similarly. They have everything you'll ever need for making your own curtains.
Efficient, friendly, cost-effective and a real find! Thank you!

26 September 2022

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