Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.
Company replied
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See what reviewers are saying
I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more
Company replied
Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.
Company replied
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.4
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not yet arrived after a week
24 February 2024
Reply from John Bell & Croyden
Good morning
Please could you kindly contact us on jbc@johnbellcroyden.co.uk, so we can look into this for you.
Kind regards
The John Bell and Croyden Customer Experience Team
Great service and super fast delivery.
Great service and super fast delivery.
Ordered in the morning, delivered on the same day in the afternoon.
23 February 2024
Reply from John Bell & Croyden
Dear, Jean
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Very good service
23 February 2024
Reply from John Bell & Croyden
Dear, Warren
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
No problems at all with the range of…
No problems at all with the range of items on the website or with ordering or with delivery. Definitely going to be buying from here again.
18 January 2024
Unprompted review
Reply from John Bell & Croyden
Dear, Craig
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Debbie
Thank you for your lovely review, we hope to see you soon!
Kind regards
The John Bell & Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Mark
Thank you for your lovely review, we hope to see you again soon!
Kind Regards
The John Bell & Croyden CEX Team
Excellent choice and detailed…
Excellent choice and detailed information of products I was looking for.
Easy ordering and very speedy delivery.
Originally shopped in store, now this is the second online shop. All excellent.
28 December 2023
Reply from John Bell & Croyden
Dear, Cepa
Thank you for your lovely review! we hope to see you again soon!
Kind regards,
The John Bell & Croyden CEX Team
Scammers….they cheat on customers
My order was cancelled after 3 days of purchase and when I checked again today, the product is still available and I could have bought it full price today….they cancelled my order where I orered with their Christmas discount sale promo…what a disgraceful scammers not honoring their discounts and missleading the customer…definitely not professional seller, one of the worst seller I’ve dealt with, really disappointed….please stay away and o not use them. They are not honest
3 January 2024
Unprompted review
Reply from John Bell & Croyden
Dear, L Stiglicz
Thank you for bringing this to our attention, we have already replied to your email explaining the reason behind this. Rest assured, our company are not scammers, we are a completely trustworthy business.
Regards,
John Bell & Croyden CEX Team
Reply from John Bell & Croyden
Dear, Mandy
Thank you for your lovely review! we hope to see you again soon!
Kind regards,
The John Bell & Croyden CEX Team
Slow dispatch and only 1 item sent
Slow dispatch and only 1 item sent, despite invoice claiming to have sent 2.
They've made a simple online transaction an absolute pain in the backside.
6 December 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Coffeeaddict
Thank you for bringing this to our attention, please reach out to us at jbc@johnbellcroyden.co.uk so we can look into this further.
Kind regards
The John Bell and Croyden CEX team
Second time I have placed an order only…
Second time I have placed an order only for it to be cancelled because "they don't have enough stock" even though it said 5 left when I was ordering. never again, avoid this scam website!
3 December 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Jennifer
Thank you for your review, where we understand this is an inconvenience and disappointing, our website is not a scam. Our website takes a little time to update, but we can assure you we only cannot fulfill orders when we are completely out of stock of an item. We would kindly ask you to email us at jbc@johnbellcroyden.co.uk so we can look into this for you.
Kind regards
John Bell & Croyden Customer Experience.
Item arrived well packaged and in quick…
Item arrived well packaged and in quick time.
24 November 2023
Reply from John Bell & Croyden
Dear, Mr Geoff Dunn
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
This is the third or fourth order I…
This is the third or fourth order I have received from this company and always first rate service
25 November 2023
Reply from John Bell & Croyden
Dear, Mary
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Great service
Great service. Quick and efficient. Products are really great too been ordering toothbrush products for while from this company.
25 November 2023
Reply from John Bell & Croyden
Dear, No1
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Speedy delivery well packaged thank you…
Speedy delivery well packaged thank you will order again
24 November 2023
Reply from John Bell & Croyden
Dear, Jen Benrob87
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Reply from John Bell & Croyden
Dear, Angele
Thank you for your lovely review, we are lucky to have customers like yourself :-)
Kind regards
Charley-Louise
Disappointed
My order was cancelled after one days of purchase, when I checked again, the product is still available, definitely not professional seller, one of the worst seller I’ve dealt with, really disappointed….please stay away
24 November 2023
Unprompted review
Reply from John Bell & Croyden
Dear, Inesa
Thank you for your review, as per our website t&c's, products are only subject to availability, if we are not able to fulfill your order, a refund will be made. We would be more than happy to let you know when the item you had ordered, comes back in stock, we would like to offer you a discount also. Please reach out on us at jbc@johnbellcroyden.co.uk.
Kind regards
The John Bell Croyden Customer Experience Team
Reply from John Bell & Croyden
Dear, Lorraine,
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Reply from John Bell & Croyden
Dear, Karen
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
Efficient and businesslike
25 October 2023
Reply from John Bell & Croyden
Dear, Colin
Thank you for your lovely review! please email us at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order.
Kind regards
Charley-Louise
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