John Harden Reviews 37

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people encountered issues with their orders, frequently receiving incorrect sizes or items that did not match the product descriptions. Customers also reported significant dissatisfaction with the quality of the products, often describing them as poor or made from cheap materials. The delivery service was consistently criticized for being slow and unreliable, with many experiencing long wait times. The return policy was a major source of frustration for many, as customers were often required to pay for return shipping, sometimes to international locations, making returns costly and inconvenient. Some people were satisfied with their purchases, finding the products to be of good quality, stylish, and well-fitting, with some even praising the delivery speed.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous. While some reviewers are delighted with their... See more

Order

People report ambiguous experiences with order. Many customers describe issues with delayed delivery, with... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the superb quality of items,... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report being advised to... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers report extremely long shipping... See more

Based on these reviews

Rated 1 out of 5 stars

It's hard to completely capture just how bad this company is. Upon ordering, it takes 4 weeks to receive the order. When the clothes finally arrived, the sizes were not what I ordered. The garments... See more

Rated 1 out of 5 stars

I ordered three shirts, all size medium, two medium shirts arrived and one extra-large shirt. Trying to reach anyone in customer service has been impossible to date. I believe that the company makes i... See more

Rated 1 out of 5 stars

Fraudulent website. Shirt I received looked comically different from the picture, very clearly not the same shirt and much lower quality than what was pictured. Also I ordered a medium and received an... See more

Rated 1 out of 5 stars

John Harden, Memphis Tenn... Ordered a pair of "quality" leather boots, 10 July 25, which took forever to arrive. Upon receipt I tried them on and it was too difficult as it felt too small. They all... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

37 reviews

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1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Ordered these boots in…

Ordered these boots in Febuary.....contacted seller to be told delays were due to moving warehouse but would give priority to my order......contacted a second time to be given the same excuse....
WHAT THE HELL IS GOING ON WITH THIS COMPANY???

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for my boots

Still waiting for my boots. I believe they stole my money and this company should be reported to the attorney general. Ordered back on February 28th, 2026. Stay away from John Harden

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to share my experience to help…

I wanted to share my experience to help others make an informed decision.

I placed an order in early March and have been monitoring the tracking (YunExpress). Since March 6, the status has remained at “Shipment information received” with no evidence of actual dispatch or movement.

After following up, I was advised there were delays due to a warehouse transition and was offered a 10% discount to keep the order active. While I appreciate the gesture, the lack of progress over an extended period meant I was no longer comfortable waiting.

I then requested to cancel the order and receive a full refund. This was declined on the basis that the order had been “processed,” despite there being no evidence that it had actually shipped. I was instead advised to wait for delivery and return the item before a refund would be issued.

From a customer perspective, this is difficult to accept — particularly where:
• There is no clear indication of extended delivery timeframes at the point of purchase
• There is no evidence of dispatch
• Cancellation is refused despite non-fulfilment

At the time of writing, I am still awaiting a resolution.

I would recommend that prospective customers confirm stock availability, delivery timeframes, and cancellation terms upfront before placing an order.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT - WORSE QUALITY THAN TEMU

THE quality of the jacket was incredibly poor and took forever to get to me... and then I received a 4X! I have been going back and forth for 15 emails now as they claim I have to return it to an address in China. NOWHERE on their website does it say we have to return to China... and in fact it gives two addresses in the United States, one of them being a single family residence. This is clearly a scam
Their own website has this address for returns:
Return Address - 501 Union St #545, (Not their suite) Nashville, TN 37219, United States.
It also says your returns are easy returns and gives this address (a single family residence) and telephone number +1 615-882-1138 - Address: 2841 Old Matthews Rd, Nashville, TN 37207, United States
DO NOT BUY ANYTHING FROM THIS WEBSITE - THE QUALITY OF THE ITEM WAS WORSE THAN TEMU!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought a jacket from these guys

Bought a jacket from these guys, never normally order from Facebook but I fell in love with it so thought I’d take a chance. Let me tell you I am have had so many compliments on it, delivery was fast and the quality is superb! 5 stars

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Fake

Fake, do not purchase anything from this online store. Ordered a Camo Shirt Jacket that stated was cotton. What I got was polyester. Also waited almost 3 months for delivery.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought a pair of boots for my…

I bought a pair of boots for my daughter.... she was really pleased with them. shipping times took longer than expected but the staff was really nice and gave a discount... I'd recommend.

12 December 2025
Unprompted review
John Harden logo

Reply from John Harden

Sometimes orders get held up. We do our best to make things right and get your order to you soon as possible. Thanks for the patience!

Rated 1 out of 5 stars

This website is s scam

This website is s scam. I ordered some boots on Nov, 21st. Here we are Dec, 12th and there is still no tracking info and a few emails stating they are having high order volumes to and that they will update me.

I dont see me getting my order at all after my expirience and reading all these other reviews that line up. Im out $160 and it sucks.

I hope this helps someone in the future.

21 November 2025
Unprompted review
John Harden logo

Reply from John Harden

Hi there — we’re really sorry for the frustration this caused. We completely understand how concerning it feels when tracking updates are delayed, especially during high-volume periods.

Your order was not lost or ignored, and it was not a scam. During that timeframe, we experienced carrier delays tied to higher-than-normal order volume and international transit handoffs, which unfortunately slowed initial tracking scans for some shipments.

That said, this experience clearly didn’t meet our standards. If you haven’t already, please reach out to our support team directly with your order number and we’ll either locate your shipment immediately or arrange a resolution.

We genuinely want every customer to receive their order or be taken care of properly, and we’re happy to help make this right.

— Support Team

Rated 5 out of 5 stars

Ordered a shirt and a pair of shoes

Ordered a shirt and a pair of shoes. Products were super nice and of high quality. Placed two more orders since then.

5 December 2025
Unprompted review
John Harden logo

Reply from John Harden

We appreciate the kind words!

Rated 5 out of 5 stars

Honestly I see a lot of negative review…

Honestly I see a lot of negative review but I love what I got. Took longer than expected but the loafers are fireeee.

7 October 2025
Unprompted review
John Harden logo

Reply from John Harden

We apologize for the slow shipping times but we're glad you're happy with the order!

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