Joe's Sweetie Barn Reviews 

318
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of delicious traditional sweets, noting that the items always taste amazing and bring back wonderful childhood memories. People also love the secure, nostalgic packaging, while consistently appreciating how exceptionally fast and reliable the delivery service is every single time. Though some reviewers were not happy with the overall product quality, mentioning hard or stale items and completely melted chocolate during hot weather. A few consumers additionally reported frustrating negative experiences with missing items from their received packages and difficulties obtaining proper refunds or customer support resolutions.

What people talk about most

Product

Clients share profound satisfaction with the product, frequently praising the delicious flavors, great... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious flavours and excellent... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast delivery... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt dispatch, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first started browsing the website, it was out of sheer interest of reliving my youth and then my mouth started watering. The variety of options, the fact that I love fizzy, sour swe... See more

Rated 5 out of 5 stars

I came across this site on Facebook and was delighted to see some sweets from my childhood, i.e. white chocolate drops, Oddfellows and butternuts. Well, what could I do but buy them, and boy, I was n... See more

Rated 5 out of 5 stars

Always quick delivery and kept up to date on where my parcel is. The sweets are so nice especially the white chocolate fish and chips, takes me right back to being in school. The ones sold in the shop... See more

Rated 5 out of 5 stars

I was skeptical after reading the reviews but there was no need to be as everything was fantastic. The 10p bags were great and included a good little mix, worth way more than 10p and really does take... See more


Company details

  1. Candy Store

Written by the company

- Over 250,000 Online Followers - Sweets From All Over The World - Huge Range Of Pick & Mix - Delicious Lollies, Fudge, & so much more - Scottish Sweets, American Candy, Australian Goodies, Japanese Sweets, Mexican Candy & so much more. The Uk's #1 Candy Store - HOME OF THE GIANT PICK & MIX - as seen on UNILAD GRUB, THE FOOD BIBLE, PRETTY 52 & many more. The tastiest products you will find, from delicious Kinder & Nutella Chocolate to crazy American candy! WE HAVE IT ALL...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(318)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product good quality the only…

Great product good quality the only thing wrong with them they take too long to deliver

21 August 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Dennis, thank you for your feedback! We agree and its something we are actively working on - we are in the process of hiring 10 new staff members to ensure we speed up delivery times.

Rated 5 out of 5 stars

Fantastic

Fantastic! Lovely sweeties! Couldn't stop eating them.. munched a whole kg in days, ft cnt.
will order again soon! Cheers!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Buy your treats elsewhere

I ordered a best before bundle RRP 12.99 on sale at £4.99 plus postage of £4. Mainly sour sweets recieved.

I costed the sweets received as follows
2.99+0.26+1.79+2.29+2+1.5=10.83

Given they were Best Before date not as I’d expected.

21 August 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

**Update**

Thank you for your email Roni and providing a photo of the items this is a full breakdown of the items which actually exceeds the £12.99 and has an RRP Value of £13.95

Sour Punch Banana - £2.99
Mike & Ike Root Beer - £2.99
Nerds Rope - £1.79
Sour Patch Kids Watermelon - £1.99
Reese's Fast Break King Size - £3.99
Rainbow drops - 20p

Total = £13.95

Hi Roni, if you pop us a message we can have a look into it with a list of the items you received please? The box should have an RRP of £12.99 which we sell for £4.99 as most items are bast best before.

Rated 1 out of 5 stars

DONT BOTHER ABSOLUTE JOKE

DONT BOTHER ABSOLUTE JOKE
ALL THE CHOCOLATE WAS MELTED AND NO REFUND OFFERED OR EVEN A REPLACEMENT. All I got was a load of flannel due to the hot weather. Wouldn’t have minded a refund or replacement but this was not offered. Will
Never use again and have found a better supplier. Honestly look elsewhere this company does not even deserve a 1 star review. Joes joke sweetie shop! Absolute clowns working here.

10 August 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

As per the constant spamming of our facebook page and threats of negative reviews you have yet again not explained the situation. I will fully explain below.

We have a notice on our website for extremely hot weather in which case Paul this applies to your area it reads as follows "WEATHER WARNING - PLEASE ORDER AT YOUR OWN DISCRETION - EXTREME HEAT IN SOME AREAS - HEAT DAMAGE CANNOT BE REFUNDED"

This is placed at the very top of our website to advise before ordering regarding tne potential melting of items such as chocolate and in this situation you ordered chocolate that melted Paul - that is the 100% truth of what has happened here.

You are now spamming our facebook page with comment such as "Hope it all goes pear shaped for you" and that if we refunded you you wouldn't leave prolonged feedback and 1 star reviews.

As we mentioned on at least 5 occassions we are more than happy for you to leave feedback all we ask is you leave fully details of the full situation yet on every single occassion you have failed to do so.

Rated 1 out of 5 stars

Disappointed

First time ordering from this company. Very disappointed. Ordered 600g of tootie Frutti, the only resemblance to the original sweet is they are square other than that a bland chewy sweet hardly any flavour. No hard sugar coated outside and the most flavoursome colours like purple and red missing.
Also really wanted some Liqourice so ordered liquorice rock. No email to say out of stock or ask if I’d like to order an alternative just the disappointment of opening the box the see a receipt saying refunded. Not sure I’ll use again the tootie fruttis being the biggest disappointment really cheap copy.

After reading your reply it would appear you don’t really care to much what customers think. I have since read other reviews which also slate these tootie fruttis. Maybe the name is a little to close to the original which people seek to remind them of a childhood favourite. Regardless they are poor.(maybe one for trading standards)

Also no mention about the liquorice issue.

I paid good money for these. I guess maybe I should have purchased a small bag that way I wouldn’t be throwing so much money in the bin. Thank you for your service.

10 August 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Barry, your review is based on which i can only assume is roundtrees Tooty Frooties - we do not stock them nor claim to! Those sweets were discontinued years ago. You purchased Tutti Frutti Bites - this is a completely different product.

*Updated as per customer update*

The liquorice item was refunded as It wasn't in stock at the time of dispatch which we absolutely apologise for! Over the years we have done numerous case studies and 90% pf customers prefer this process rather than further day with emails etc.

Tutti frutti is a flavour not a product, we list the manufacturer in the product description - taste is completely preference, something you may not enjoy someone else will love, this product is actually one of our most popular returning customer purchases.

Also stating we don't care is completely off the mark! You left a 1 star review in comparison to a completely different product that is no longer manufactured and in your follow up referencing "trading standards" all we are doing is responding with truth and facts as we appreciate the trust pilot platform and that anyone reading reviews should be presented with all accurate information.

Rated 2 out of 5 stars

Bit disappointed of the 10p offer

I ordered some sweets couple of months ago which was great, so I thought I would get the 10p offer, but with delivery it cost over £4 when the sweets arrived bit disappointed as only had 4 sweets was expecting just a few more than that

26 July 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Joanna, we actually lose money on the 10p Mix up bags - we create them to give customers a Nostalgic feeling as you cannot get 10p mixups anywhere!

The delivery choice is shown before customers proceed through checkout and we would always encourage adding more than just 2 10p bags if its value for money you are looking for as our tracked shipping fee is a set rate due to courier charges. We offer FREE DELIVERY on orders over £40 and as im sure you can appreciate this would be impossible on a 10p order.

Rated 5 out of 5 stars

Love this place..

Love this place... when I go abroad I always buy same crisps not been able to buy them anywhere in uk until now jamon ruffles u can't beat them. I will be regular now

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Never got my ordered goods

Never got my ordered goods. NO communication at all with any explanation. NO refund

Funny I never had anything from the company about this until I leave a review then even on a Sunday I get a response asking for direct contact FYI I HAVE AND YOU HAVE NOT RESPONDED. SHAME ON YOU. LOOK FORWARD TO A 1 STAR REVIEW EVERY DAY UNTIL YOU DO RESPOND.

17 May 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi, if you send us a message we can investigate as of now we have no idea of any details whatsoever.

Once we have an order number etc we can investigate, rather than leave a 1 star review stating the above when we have currently never had a chance to rectify the situation send us a message and we will resolve the matter!

It may be the order was lost in transit and if so we can ensure the matter is fully resolved but as mentioned above we currently have no details.

**WE ARE ASKING YOU TO MESSAGE US SO WE CAN LOOK INTO THE SITUATION! - CURRENTLY WE HAVE NO ORDER NUMBER OR THEREFORE WE HAVE NOONE TO CONTACT. WE ARE LITERALLY TRYING TO RESOLVE IT ALL WE ASK IS YOU MESSAGE US SO WE CAN RESPOND AND INVESTIGATE**

**Found your message in the spam folder from a few hours ago Stephen, we will investigate and sort this asap!**

Rated 5 out of 5 stars

Arrived today

Arrived today , ordered far too much but will go down well at work with the greedy mechanics 😁, so nice to have the blasts from the past , quick delivery love them Thankyou 🥰

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Top company

Very easy to order kept notified all through of delivery. Quick service and delivered on time ordered some more a absolute pleasure to deal with

17 April 2026
Unprompted review
Rated 1 out of 5 stars

2 pack of sweets included 10 jelly…

2 pack of sweets included 10 jelly babies cost £7 .
13 licorice allsorts £7,I wanted to treat the grandkids to something rather than chocolate.Easter was the biggest upset in my house this year, it's discysting hiw this company rip people off

7 April 2026
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Monica,

I have just checked your order and you ordered 100g of Liquorice Allsorts and 100g of Original Jelly Babies both priced at £1.49 each.

Please explain what is a rip off? That is actually a very competitive price for the original brands also the price and weight are clearly shown before purchase.

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