Joe Fraser Chartered Surveyors Reviews 

1,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and genuinely knowledgeable during every interaction. Consumers note that customer service and communication are excellent, with responsive teams quickly arranging appointments and answering questions. Reviewers are especially impressed by the fast turnaround times and the remarkable clarity of the detailed reports provided. People emphasize that the valuation documents are thorough, extremely accurate, and easily accepted by various external housing agencies. Overall, buyers feel fully supported throughout the entire property survey process and would gladly recommend the services to others.

What people talk about most

Service

Customers report extremely positive experiences with the professional service provided. Consumers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, courteous,... See more

Response time

Users describe positive interactions with response time, highlighting prompt service and quick appointment... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing their interactions as smooth... See more

Customer service

People report positive experiences with customer service, highlighting fantastic support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

Customer Service was fantastic, I had used a different company prior who said they could help me with my HTB repayment RICS report, however this wasnt actually the case so rang Joe Fraser and spoke wi... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,112)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Friendly, knowledgeable staff, quick turnaround and easy to contact. My experience with Joe Fraser was smooth running and provided me with what I needed

6 February 2026
Rated 5 out of 5 stars

Excellent

Excellent service from instruction through to receiving our valuation report. Would not hesitate to recommend you to others. Thank you so much!

6 February 2026
Rated 5 out of 5 stars

Fantastic!

Tess has been fantastic at keeping us updated while we waited for the report. Our Level 3 survey was completed within 10 days of the inspection and included detailed descriptions and clear images, including a drone roof inspection, which allowed us to closely examine the chimney stack and solar panels. We couldn’t fault the survey — 10/10.

4 February 2026
Rated 5 out of 5 stars

Recommendable Service

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was one reported issue that I wished to have more information on. I have asked for a hard copy as printing 47 pages is quite a task; I don't know if this is possible yet. If I needed the services of a surveyor again, I would return to this company.

28 January 2026
Rated 5 out of 5 stars

Excellent service

Emailed and got an appointment the next day, the valuation report was very accurate and helpful for my circumstances, and the report was returned very promptly which was extremely helpful.. My surveyor Alastair was extremely informative and helpful.. great experience with this company and would recommend

8 January 2026
Rated 5 out of 5 stars

First Class Team

Super friendly, super quick and most of all, give us all the information we needed and didn't try to sell us something we didn't need. Tess was amazing and the survey was in depth and done very quickly before Christmas.
Many thanks for a job well done
S. Gray

22 December 2025
Rated 5 out of 5 stars

Excellent service

I used Joe Fraser to conduct a Help to Buy valuation report. They came out and returned the report quickly, and was accepted by Help to Buy. Excellent service.

12 December 2025
Rated 5 out of 5 stars

Professionalism, Timeliness, Communication and Value for Money

I had a fantastic experience with Joe Fraser Chartered Surveyors. From the initial inquiry to final report, the team was incredibly professional. They were prompt and their communication was excellent throughout. The survey was completed, and I received the detail report sooner than I anticipated. I was initially hesitant about hiring a chartered surveyor, but Joe Fraser Chartered Surveyors provided exceptional value for money.

1 December 2025
Rated 5 out of 5 stars

Would Recommend

All staff I had contact with were very pleasant and helpful and the survey report was received quickly.

28 November 2025

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