Joe Bob Outfitters LLC Reviews 18

I had a bad experience with JoeBobOutfitters’ labeling and return terms. I ordered what their site described as a “Gen 2” part. The item I received was the Charlie Atlas model, which—per the manufacturer’s own pages—isn’t a Gen 2 product. The merchant’s site has two separate listings: one titled “Rearden Atlas SilencerCo CHARLIE GEN II …” (which applies “Gen II” to Charlie Atlas), and another for “Rearden Atlas Gen II …” (the actual Gen 2 part). That naming is confusing and led me to believe I was ordering the true Gen 2 version.

When I contacted support, I was told their policy is store credit or a refund to the original card minus a 15% restocking fee. They enforced that even though the listing’s “Gen 2” wording does not match the manufacturer’s designations. The conversation was adversarial; rather than acknowledging the ambiguity, I was told the mistake was on me.

Bottom line: the return policy is punitive and the product labeling is inconsistent with the manufacturer, which creates an easy trap for customers. If you consider buying here, verify the exact model name with the manufacturer before checking out. I won’t be ordering again.

I've been using Joe Bob's for several years now. They are very good getting orders shipped out fast. (Not responsible once the carrier has it). Their prices are almost always less than others, and the stock tends to be kept up well. In all this time, I've only had one exchange, which was quick and easy. I'll always get my parts and products from Joe Bob's, Customer for life

I have always had great experience with JoeBob's. Super fast, free ($90 and up) shipping and order fulfillment and very good product selection. Unfortunately, they don't do sales very often. All of my orders have been correct and I haven't had to return anything, so I can't speak to about product return experiences.

Great prices and lightning fast shipping! I look forward to doing more business again in the future.

I enjoy doing business with JBO. Service is great and prices are very reasonable. I want to thank them for the prompt attention I have recieved.

Don’t trust these people. Place order with them and never received it, too make matters worse, after emailing them about their poor service my account was cancelled. To this day I haven’t received my order.

JoeBobs prices are always fair and items are always in stock. Fast shipping too. I go to their retail operation in Hays or buy things from their website. Both are great to deal with. Honest and able to bring items to market in a heartbeat!

I will start by saying this. I have shopped with A LOT of online retailers for 2A related parts and equipment. Not a single place can hold a candle to Joe Bob. They are consistently the cheapest. Consistently have the best stock. They never wait to ship and it's always free shipping over a certain price. They are killing it with absolutely awesome customer service and have never let me down unlike that optics dumpsterfire place. If I could rate over 5Stars, I would!

I'm not one bit impressed. I went to the website to place an order. The system locked up. I tried again. And again. And again. I tried a different browser. No joy. I called them and there is no prompt for customer service, so i pressed every button until some guy answered the phone. I explained to him what happened and he couldn't have cared less. I should have know better than to deal with anyone named Joe Bob. Will I get my order? Who knows? I'm not holding my breath.

Scam company. Overpriced Items. Non existent customer service. And I've been of Hays, Kansas that the owner is in fact a pedophile who abuses children because he can't accept his homosexuality

Terrible customer service. The owner, Joseph, does not honor his own return policy.

Horrible.
No customer service as the service for the customers. No adequate return policy...
If you unlucky enough to get a defective item.. -"you own it now!"
So, if you buy something from them prepare for financial losses;)

I found Joe Bob's sometime in 2020 and they have been a great source for parts. Very reasonable pricing and have very fast processing and shipping times. It takes about 2 days on average to receive my order form Hays, KS to California. I wish my local USPS was this quick. Overall a very reputable place to buy from, I have no complaints and recommend them to anyone!

Customer service and the speed of processing is head and shoulders above any other distributor. Thanks Joe Bob Team!

I purchased something for my husbands AR. It arrived and I showed it to my husband. It didn’t fit his gun. The small ziploc baggie had an o ring in it. In his excitement, he dropped the baggie. My husband said to send it back as it wouldn’t work, and was too heavy, in his opinion. I put the o ring in a craft bag and sent the item back at my own cost less the 15% restocking fee. I was just informed that they would not be honoring the refund (less the 15%) because the o ring was not in the correct bag. Ridiculous. Do not purchase anything from this retailer unless you are 100% sure it will work for you. These are the reasons why I will buy from Amazon. Too many issues with returns.

Great price on item. Super prompt shipping. Exactly what I ordered. Can't ask for more.

They have good prices and fast shipping, but they DO NOT stand behind the products they sell. They sent me a defective part and I called the following day to get a replacement. They basically told me... tough &^$&^%$ call the manufacturer. I even spoke to the owner and he first tried to lecture me about the gun industry, and how no one takes returns (BS). Then he told me that he couldn't help me and to call the manufacturer. He tried to boast about their fast shipping, but I'd rather wait a little longer and buy from a company who values their customers and stands behind the products they sell.

While I don't think the layout of their website is very mobile-friendly, I have always found the best price with Joe Bob and their shipping is incredibly fast. They process an order as soon as they receive it and I usually have my package earlier than expected. Have made 10+ purchases and have always had the same great service.