Jobyco shipping ltd Reviews 

398
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent customer service and the helpfulness of the staff, often highlighting specific individuals for their professionalism and dedication. People appreciate the clear communication and the effort made to resolve issues, which contributes to a reliable service experience for many. However, some people were dissatisfied with significant delays in delivery, with items taking much longer than expected to arrive, sometimes even going missing. Reviewers also reported issues with damaged goods upon arrival and a lack of transparency and poor communication regarding shipment status. These experiences led to frustration and a perception of declining service quality for a portion of the customer base.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting excellent and... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction due to a... See more

Staff

Users describe positive interactions with staff, highlighting many employees as helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting fantastic and superb service, with... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I think some of the workers are not competent enough. But for Vanessa at the call centre was polite, empathetic and gave a listening ear and was able to convince me not to cancel my booking. She is co... See more

Rated 3 out of 5 stars

I’ve shipped with Jobyco several times and the service has been reliable. There was a time my package came later than expected, which worried me, but Linda was very patient and reassuring. Thanks to h... See more

Rated 2 out of 5 stars

After having previously had a positive experience with Jobyco I used Jobyco Shipping Company to send a barrel and 3 boxes to Ghana in November and deeply regret it. The collection date was changed t... See more

Company replied

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.4

Average

TrustScore 3.5 out of 5

398 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(398)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Jobyco collection information out of this world

Jobyco collection information has improved a hundred fold due to their messaging (SMS) in the morning and followed by a call to update customer of an estimated time of collection on the day in question.used them for 15 years so I do know what I’m talking about and have never been disappointed with their final delivery of items to Ghana.will recommend company and thank driver who collected my items today (Sakie) even in my sleep.Kudos Jobyco.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Shipping of personal goods

kofi called to alert me prior to his arrival and was prompt on agreed time. He was very polite, supportive and professional today.
happy to recommend your business to friends and family

31 January 2023
Unprompted review
Rated 5 out of 5 stars

The pick up driver Kwame and his…

The pick up driver Kwame and his colleague notified me every step of they way on picking up my items, they kindly assisted with the pick up and had great customer service, they were very patient with me even though I delayed them slightly. Will highly recommend their services.

31 January 2023
Unprompted review
Rated 4 out of 5 stars

The driver got to mine on time and…

The driver got to mine on time and professional.
The boxes were large enough to contain all my stuff although they are slightly expensive. Jobyco is known for its brand and professionalism however it can do better with their pricing especially shipping diapers and baby stuff. Other professional competitors are doing better.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Francois was very helpful, very clear in his communication, he was keep me updated via texting and calling off when he was arriving. Very happy with the service

26 January 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We really appreciate you taking the time to share your rating with us.

Rated 5 out of 5 stars

This company is very professional and…

This company is very professional and trustworthy I have used Jobyco for more than 10years, their booking system is very user friendly and efficient they actually do collect on your chosen day which makes them very dependable I would give 10 stars if I could.

28 January 2023
Unprompted review

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