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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, frequently mentioning the excellent materials and manufacturing. Many appreciate the unique designs and styles, often highlighting how the clothing makes them feel confident and happy. The delivery service is also widely commended for its speed and efficiency, with items arriving well-packaged. However, some customers experienced issues with their orders, including items not being delivered or discrepancies in the received packages. A few people also encountered difficulties with the return process, noting challenges with the system or communication regarding their returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers adore the beautiful,... See more

Quality

Consumers find quality to be positive, often praising the beautiful, well-made, and unique designs. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick delivery times and items... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with unfulfilled orders, missing... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely devastated Joanie is to cease trading. This brand helped me gain my confidence back & I love my wardrobe full of unique, stunning quality things. Genuinely don’t know where I am going to bu... See more

Rated 5 out of 5 stars

I'm so sad if this company is closing just as I've found it. The clothing is amazing. True to size, cute, quirky styles and patterns. I've recently ordered cardigans, jumpers, trousers and a dress and... See more

Rated 5 out of 5 stars

I absolutely love these dungarees! I had another pair from another company and I'd worn them to death so grabbed these in the sale. They're comfortable, fit nicely and I like the fact the straps are a... See more

Company replied

Rated 5 out of 5 stars

Devastated to hear the sad news of this clothing brand closing! It’s such a shame for us Joanie gals and for everyone that worked so hard to make this business a success over the last few years. Truly... See more

Rated 4 out of 5 stars

fun outfits, comfortable, colorful with pockets! the size was accurate. Great delivery. The shoes could be better- the heel size isn't balanced and the quality of materials could be better but overall... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 dresses and had to return 2 but the one I kept fits so well. If the other 2 had fit, I absolutely would have kept then they were gorgeous and so well made. The return process was excellent... See more

Rated 5 out of 5 stars

Absolutely gutted to hear that Joanie has ceased trading - and shocked it seems to have come completely out of the blue. I have a wardrobe full of Joanie, great quality clothes with a unique look, gre... See more

Rated 4 out of 5 stars

Lovely dress, I had lots of compliments over Christmas wearing it. Really beautiful style and deep green velvet, very luxurious.

Rated 5 out of 5 stars

Joanie such an original design clothing provider! Nowhere else like Joanie for specialist , stand out designs.The Museum ranges just fantastic...and brilliant sale reductions!

Rated 5 out of 5 stars

I decided to visit the Joanie Clothing store after my daughter bought a dress from them that looked terrific! I ended up buying the same dress plus another one for good measure, and because they were... See more

Rated 5 out of 5 stars

It's always a pleasure to receive a parcel from Joanie: minimal plastic, speedy Royal Mail delivery and always something lovely inside. This was my treat from the sales, a dress that I'm looking forwa... See more

Rated 5 out of 5 stars

Truly shocked and gutted this wonderful brand has decided to close doors 💔. I only discovered this company over a year ago and I have purchased many clothes from them as I have been obsessed ever si... See more

Rated 5 out of 5 stars

I have been looking for a par of tartan troos for ages so was very excited to be able to buy these from you. Just what I wanted. They arrived as and when I expected. I loved the fabric, they were well... See more

Rated 5 out of 5 stars

I recently found about out about Joanie and the clothing they offer. I have been looking for a better quality dress that had darts and fitted designs. I was very happy with the quality of the dresse... See more

Company replied

Rated 5 out of 5 stars

I never had an issue with Joanie the several times I ordered from them. I always get compliments on the clothes I have worn, and I will cherish them for a long time now. As a North Yorkshire brand, I... See more

Rated 1 out of 5 stars

Based on ‘Good on You’ app recommendations, ordered 4 dresses from Joanie. Received items - they were lovely but unfortunately did not fit or suit me. Completed returns for all 4 items and posted... See more

Rated 4 out of 5 stars

The clothes came promptly and all looked lovely. Two proved to not work for me due to my age and shape! However the two I will retain are perfect. My problem is working out how to return the two... See more

Rated 5 out of 5 stars

I am absolutely heartbroken - half my wardrobe is Joanie ! Much of it bought over the last ten years and still wearing beautifully! Please keep your members in the loop if anything changes!!!

Rated 5 out of 5 stars

I have been buying from Joanie for years. Their quality is CONSISTENTLY exceptional, they ship quickly, and their return policy is everything one could ask for. Oh, and their sale items are epic. I'... See more

Company replied

Rated 1 out of 5 stars

Ordered some items early January, allegedly shipped a few days later but never received and they've now gone into administration. No way of contacting them to try and resolve it so I'm over £100 out o... See more

Rated 5 out of 5 stars

Have ordered quite a few things from Joanie, haven’t had to return anything yet, always happy with my purchases. Recently I had a query and customer service were quick to sort it too.

Rated 5 out of 5 stars

Amazing quality and excellent customer service. I needed a change of size and they arranged a return, reorder without a second payment for delivery. Very much appreciated. Will definitely shop here ag... See more

Rated 5 out of 5 stars

I ordered 4 dresses expecting to keep one and return the remaining. I loved them all so now have 4 new dresses 😊 Beautiful quality and great fit. The order process was a breeze and the delivery was... See more

Rated 5 out of 5 stars

The lovelace cardigan is so nice - cute fern pattern, warm, soft and comfortable. Perfect for winter. My work colleagues complimented it. I would like one in every colour. Buy one!

Rated 5 out of 5 stars

I ordered two dresses from this shop that I had been eyeing up for months. They arrived within the specified time. The dresses are great. Very vibrant and comfortable. I will definitely be ordering mo... See more

Rated 1 out of 5 stars

Taken money for order, lying about dispatching it. Now won't communicate. All social media is shut down, I've got a feeling that the company is in process of going bust. I'm going to have to request m... See more

Rated 5 out of 5 stars

I adored this company the products are beautiful and well made unique design and fabric print. I am devastated of the news they will no longer operate.

Rated 1 out of 5 stars

My order never was delivered. Tried to contact customer services by email three times and now found out the company has folded. Fuming. Companies should stay open until orders are all processed and to... See more

Rated 5 out of 5 stars

I bought a jumper and shirt for my daughter’s birthday and a cardigan for myself. All items are excellent as usual. I’m really sorry that we are losing Joanie. I shopped with them for years and ha... See more

Rated 5 out of 5 stars

Really sad to hear the news that Joanie is no more! They always had the cutest, quirkiest, comfiest and best-fitting clothes. Great quality, too. Joanie: you will be missed!

Rated 5 out of 5 stars

Love the range here especially the designs and bright colours . They are great as they do plus sizes too and flattering . I often wait for the sale as some of the full price items are out of my budget... See more

Company replied

Rated 1 out of 5 stars

Purchased 2 dresses. Received package completely unsealed (unsure if it was not properly sealed or if it’s simply a poor packaging issue). Only 1/2 dresses were still in the package. Reached out to Jo... See more

Rated 1 out of 5 stars

Parcel not delivered, tracking indicates that Royal Mail are still waiting for it. It has been 3 weeks, and every attempt to contact Joanie about this has failed - I have emailed several times but no... See more

Rated 5 out of 5 stars

The quality of the cardigan is just amazing! I would never usually spen so much on a cardigan but the sale enticed me and now I will always get clothes from here!

Rated 5 out of 5 stars

I am so so sad to hear that Joanie clothing can no longer keep going! Absolutely love your clothing and the quality. Wishing you all the best in the future with whatever comes next.

Rated 5 out of 5 stars

Beautiful quality clothes, packed and delivered with care, could not wish for a better service and its why I've been a customer for almost 10 years

Rated 5 out of 5 stars

As usual quick delivery of quality clothing. Well packaged, keenly priced and something different from the usual. Size inclusivity is also great to see.

Rated 5 out of 5 stars

I'm so sorry to hear that Joanie is closing down. I have so many jumpers, cardigans and blouses from this lovely brand. You even persuaded me into wearing dresses for the first time with all your beau... See more

Rated 5 out of 5 stars

The package arrived quickly and the items were very well wrapped and protected. This was my very first order with Joanie snd all the items fitted nicely and are of very good quality! Love them all! Wi... See more

Rated 5 out of 5 stars

So sorry to see joanie is no more their knitwear was second to none I have jumpers of theirs from years ago that still look like new I don’t think I’ll be able to get the same quality elsewhere, wishi... See more

Rated 5 out of 5 stars

Joanie was Everything. Joanie is all I wear. My Joanie clothes in all their glorious cuts, patterns and colours lift me up and feel happy on the dullest days. Not every item fit my shape but what I l... See more

Rated 5 out of 5 stars

I frequently shop from Joanie. Prompt, easy. Returns are easy. Clothes are great and true to size. Not difficult to see why I return to them again and again. I get lots of positive comments when I w... See more

Rated 5 out of 5 stars

I love my cardigan, it’s so heavy! Keeps me so cosy. Delivery was quick and without issue. Will definitely be shopping here again.

Rated 2 out of 5 stars

Ordered 3 pairs of shoes as wasn’t sure of size or style. Lovely shoes, definitely recommend the products, however, I accidentally posted in my return the one pair of shoes I wanted to keep and am lef... See more

Rated 5 out of 5 stars

Great, unique, high quality clothing and super fast shipping. Love the ethics of this company too.

Rated 5 out of 5 stars

Please come back - Im so gutted that youre gone! :( I will miss you so much. Always amazing quality and ive loved every single thing ive ever bought from you!

Rated 4 out of 5 stars

Great website and fabulous dresses. Reasonably quick delivery to Ireland. There was some stitching issues with one of the dresses I received but generally quality is very good.

Rated 5 out of 5 stars

Quick and lovely products. Communication good, in regards to a query. Return one of the products dunno size, was easy to do

Rated 5 out of 5 stars

Lovely quality ,fast delivery ! Love the range of sizes .will be ordering again .

Rated 1 out of 5 stars

I ordered a dress from this company on 9th January and on the 12th I was sent an advice saying Royal Mail were expecting this parcel. Royal Mail have never received it and there has been NO delivery a... See more

Rated 5 out of 5 stars

Item was dispatched promptly and arrived quickly. The jumpsuit is awesome and good quality. I liked it at full price but loved fact it was in sale when I went to buy it. Will be back again

Rated 2 out of 5 stars

Cannot get a response from customer service regarding a badly made t-shirt collar. I want to return it but don’t feel I should pay to as it’s not well made. Can’t return it until I hear from them And... See more

Rated 1 out of 5 stars

Ordered 3 items which were lovely but sadly didnt fit, sent back and received confirmation 19 Jan that return had been received, refund would be processed between 5-14 working days, (less £3 for posta... See more

Rated 5 out of 5 stars

Such comfy shoes. Brilliant (sake) price. Love them. Delivered immediately.

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Alteration Service
  3. Shoe Store

About Joanie

Written by the company

🌈 Feel-good clothing with a nod to nostalgia
🌍 UK sizes 8-26, shipped worldwide!
💚 B Corp certified!
📦 Free UK delivery on all orders over £100
🚚 Express International Shipping
🤝 Refer a Friend for 15% Off
📷 #JoanieGal

Feel-good clothing with a nod to nostalgia. Making everyday dressing a little more fun!

Since opening their virtual doors in October 2016, Joanie has strived to do things differently. Their designs are rooted in nostalgia: taking the best bits of vintage clothing and reimagining them for the modern, everyday wardrobe. Falling in love with one of their styles is like discovering a real gem that fits you perfectly and is more responsibly made - their entire collection is available in UK sizes 8-26!

As a Certified B Corporation, Joanie champions slow fashion by creating unique styles that don't just follow the latest trends. They want to prove that more conscious clothing can be fun!

They offer worldwide shipping, free shipping on UK orders over £100. Plus, get 15% off your order when you refer a friend! SHOP NOW NEW IN DRESSES CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. Bought 3 items in December. Returned 2/3 items. Paid through Klana. Company went into administration having received my returns with email confirmation. Radio silence. Will not reply to me or Klana. Also emailed the administration email address. Nothing. Feel sorry for anyone else waiting for a refund that went through before they collapsed.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I liked the patterns and fabric, but the sizes are way too big. That’s why I have post the items for return. Haven’t heard back, after several emails. No money refund. Nothing

I do not recommend the online shopping for EU countries

6 January 2026
Rated 5 out of 5 stars

I adored this company

I adored this company the products are beautiful and well made unique design and fabric print. I am devastated of the news they will no longer operate.

26 December 2025
Rated 1 out of 5 stars

Where’s my refund?!?! Order 000816476

I returned 3 items that didn’t fit. They received the items on 21/01 /26. I emailed them on 17/02 and 25/02 about the refund. It’s now 27/02 so well over a month since it was returned and I still haven’t received my refund. They’re thieves!!! £65.55 may not be a lot of money to a large company like Joanie, but it’s a big deal to someone like me. Stay away from these charlatans

21 January 2026
Unprompted review
Rated 1 out of 5 stars

No refund after 5 weeks

I returned an item 5 weeks ago and have not received a refund. I emailed customer services three times to chase but had no response. I want my money back!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

No Refund After Returning An Item

I ordered a dress from Joanie on 29/11/2025, for a friend which unfortunately was too small so I needed to return this. I initiated a return via their website, and received confirmation that my return was back with Joanie on 14/01/2026. On 03/02/2026, I still had not received the funds back to my bank account for the return. I decided on this date to contact them to chase the payment. I had an automated response that they would get back to me within 2 working days. I checked on 07/02/2026 and had still not had a response to this so I tried to contact them again. I still have not received my refund and I am extremely disappointed as I sent the return back almost a whole month ago and have had no communication from Joanie. They have not been responding to any of my emails which is extremely upsetting as I am a loyal customer of theirs. I would expect much better customer service as I am now out of funds despite the fact they have the item back at their warehouse!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Return received, but no refund issued!

I returned an order to them which they acknowledged receipt of and said a refund would be processed within 14 days. It is now a month later, and I haven't received a refund. I've emailed multiple times requesting information on the refund, and have had no response at all. Really disappointing experience.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Sad end to a good brand

Unfortunately after being a loyal customer for many years I now have an order which obviously won’t be fulfilled, it says it has been dispatched and the money has been taken. No easy way to get money back. So sad to have ended this way.

12 January 2026
Rated 1 out of 5 stars

Not received my items

Not received my items, not replied to any emails or messages about parcels whereabouts. Then posts on social media in receivership. Awful accepting orders when not fulfilling or trying to fulfil.

12 January 2026
Rated 1 out of 5 stars

lovely clothes but shocking refund policy

Ordered 3 items which were lovely but sadly didnt fit, sent back and received confirmation 19 Jan that return had been received, refund would be processed between 5-14 working days, (less £3 for postage which is totally acceptable) chased them up as refund still not processed, still no response more than 48hrs later, absolutely shocking service, should not take this long to process a refund. Will be using credit card to charge back if I don’t get a response by Friday. This has put me off from ever using again, poor show Joanie!

3 February 2026
Unprompted review

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