I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
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I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Fast response to my enquiry. The class oil lamp chimney was considerably cheaper than elsewhere and came extremely well packaged. Would definitely buy again.
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
680 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast response, good price and well packaged.
Fast response to my enquiry. The class oil lamp chimney was considerably cheaper than elsewhere and came extremely well packaged.
Would definitely buy again.
5 May 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind review! We're so pleased to hear you were happy with the price, packaging, and service. We really appreciate your support and look forward to serving you again soon.
Duplex glass chimney
Ordered a duplex glass chimney, item was good quality, dispatched fast and very well packaged, which meant it arrived safely. Delivery was also very well updated via e-mail. Thank you.
4 May 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely review! We're delighted to hear you were happy with the quality of the chimney, our packaging, and delivery updates. We really appreciate your support and hope to serve you again soon.
Excellent Service
I phoned in with a problem over an order and it was dealt with efficiently and fully by someone who spoke clearly and helpfully
1 May 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind feedback! We're so pleased to hear your issue was resolved efficiently and that you found our team clear and helpful to deal with. We really appreciate your support.
Reply from John Moncrieff Lighting Ltd
Thanks for taking the time to leave a review! It's great to know our range of products and quick turnaround made a positive impression. We hope to help you again in the future.
Easy to order
Easy to order. Great description of product. Very well packed. Arrived quickly. Happy with lampshade. Will use supplier again.
30 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your wonderful review! We're so glad you found the ordering process easy and were pleased with the lampshade and packaging. It’s great to hear everything arrived quickly, and we look forward to welcoming you back again.
Didn't expect to find a glass flue for…
Didn't expect to find a glass flue for an old antique oil lamp but they have a huge range. Reasonably priced and delivered safe and sound.
Top marks !!!
29 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you! We're delighted you were able to find the right glass flue for your antique oil lamp in our range. Great to hear it arrived safely too. Your top marks are very much appreciated!
Perfection
Without doubt the incredible courtesy, helpfulness , knowledge and efficiency of your Amy Martin for whom nothing was ever too much trouble made our experience 5 star. Thank you Amy.
29 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you so much for your kind words! We’re thrilled to hear Amy provided such a helpful and knowledgeable service and made your experience a 5-star one. Your feedback means a great deal, and we’ll be sure to pass your lovely comments on to her.
Well packed and shipped to Shetland
Well packed and shipped to Shetland. Product works great. Thank you
20 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your review! We're pleased to hear your order arrived safely in Shetland and that you're happy with the product. We really appreciate your support.
Reply from John Moncrieff Lighting Ltd
Thanks for the great feedback! We're glad you found everything well organised and easy to browse. We appreciate your support and hope to see you again soon.
Greta service glass funnels arrived…
Greta service glass funnels arrived unbroken as they were well packed. I would highly recommend.
24 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely review! We're so pleased your glass funnels arrived safely and well packed. Your recommendation means a lot to us — thank you for your support!
Happy with the product
12 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback! We're delighted to hear you're happy with your product and really appreciate your support.
Product is absolutely beautiful.l am…
Product is absolutely beautiful.l am delighted with the quality.
The service has been outstanding as goods were dispatched promptly and the standard of packaging ensured the glass shade arrived in perfect condition.
A big thanks to supplier and delivery service.
23 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you so much for your wonderful review! We're delighted to hear you’re so pleased with the quality of your glass shade and that it arrived safely and in perfect condition. We truly appreciate your kind words about our service and packaging — your support means a great deal to us.
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback! We're pleased to hear you were happy with our prompt and efficient service. We really appreciate your support.
Fast delivery and well packed
The parcel came quickly and was extremely well packed. The funnel fits perfectly and the lamp now looks as it did when I first had it. Thank you
19 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely review! We're so pleased the funnel was a perfect fit and helped restore your lamp beautifully. It’s great to hear your order arrived quickly and safely packed — we really appreciate your support.
Excellent service from Moncrieff
Excellent service from Moncrieff. They provided advice on the correct size glass funnel. Cannot fault their customer service.
27 March 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your wonderful feedback! We're delighted we could help you find the correct size glass funnel and that you were happy with the service you received. Your kind comments about our customer service are very much appreciated.
Great support and service
Fast service and thank heavens JM is there for less-common lamp parts. Much appreciated
15 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your kind review! We're so pleased we could help with the less-common lamp parts and that you were happy with the fast service. Your support is greatly appreciated.
Reply from John Moncrieff Lighting Ltd
Thank you for your review! We're glad to hear you were happy with the service, pricing, and quick delivery. We really appreciate your support.
Worth coming back for more.
Prompt delivery; goods as ordered and expected; fair prices.
13 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your feedback! We're pleased to hear everything arrived promptly and met your expectations. It’s great to know you found our prices fair too — we appreciate your support.
Very helpful and supplied exactly what…
Very helpful and supplied exactly what I wanted - perfectly packed - arrived quickly
3 April 2026
Reply from John Moncrieff Lighting Ltd
Thank you for your lovely review! We're delighted we could help you find exactly what you needed and that your order arrived quickly and safely packed. We really appreciate your support.
Reply from John Moncrieff Lighting Ltd
Thank you for your kind feedback! We're so pleased you found our website easy to use and were happy with the service you received. Your support is greatly appreciated.
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