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JLO Beauty Reviews 

166
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin hydration, glow, and the reduction of fine lines. Many users appreciate the high quality of the skincare, with some mentioning it works well even for sensitive skin, leaving it feeling younger and healthier. The pleasant packaging and overall user experience also contribute to strong satisfaction. However, some customers noted concerns regarding customer service, citing communication gaps, unhelpful representatives, and difficulties with return labels. A few also mentioned issues with the subscription service, such as unwanted auto-enrollment or problems managing shipments and the membership portal. A small portion of people also felt product quality was inconsistent or caused skin reactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the effectiveness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products for their immediate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, kindness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some appreciating the ease of changing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.

Company replied

Rated 5 out of 5 stars

It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more

Company replied

Rated 5 out of 5 stars

One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more


4.1

Great

TrustScore 4 out of 5

166 reviews

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4.1

All reviews

(166)

155 reviews in the last 12 months

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Rated 1 out of 5 stars

cheap bad products, no refund for returned items

I've ordered J Lo face cream and face wash. The cream had an old/ somewhat rancid odor. Very cheap products, costing no more than $1 in production. Returned the package, and had to pay for return shipping, but never got my refund/ any communication from the company. Avoid!

28 January 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed and feel scammed

I was a huge JLo fan, but after my experience with JLo Beauty, I'm incredibly disappointed. This company is a complete scam. The ads promised a package, but they conveniently left out the fact that you'd be signed up for a subscription. There's no straightforward way to cancel the subscription, and when you call customer service, they do everything they can to stop you from canceling, offering more promotions instead. If you insist on canceling, they hit you with an unexpected $80 balance. On top of that, if you want to return the products, you're responsible for the shipping costs. Nowhere on the website do they make this clear; customer service just tells you that you should have read the terms and conditions. The website is full of flashy promotions and images, but they expect you to dig through tiny print at the bottom of the page and navigate to another tab to find the fine print. It's deceptive and frustrating—do not trust this company!

3 July 2024
Unprompted review
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