Engaged Jitendra Tax Consultants for a…
Engaged Jitendra Tax Consultants for a Corporate Tax Impact Assessment for our UAE free zone company. What we received was a 33-page report with another client's company name in the footer of every single page. The report stated the wrong free zone authority for our company, contained pages of content clearly copied from a logistics company's assessment that had nothing to do with our business, and arrived at a final conclusion that directly contradicted the report's own analysis.
When we documented the errors and raised them formally, the junior team member defended the irrelevant content as "general terms" and ignored the most critical issues. A revised report was sent after we had already rejected the original and requested a refund. The refund request was escalated through four levels of management — Tax Associate, Tax Manager, Tax Partner, and Founder. Nobody returned the money. The Tax Partner cited a non-refundable clause while simultaneously confirming in writing that the work did not meet their quality standards.
We have filed a formal complaint with the EAAA.
The VAT compliance team within the same firm was professional and delivered on time — this review is specific to the CT assessment service.