Jim's British Market Reviews 

541
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the online platform is exceptionally easy to navigate, making the entire ordering process completely smooth and straightforward from start to finish. Shoppers are consistently delighted by the vast selection of traditional products and authentic items available on the market. Consumers note the remarkably fast delivery service, stating that packages arrive promptly and always right on schedule. People also deeply appreciate the friendly personnel who provide attentive assistance and ensure every single transaction is handled efficiently. Buyers truly enjoy the pleasant interactions and the extra care taken during communications regarding their recent purchases.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the wide selection of traditional items available... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive promptly and on time as... See more

Order

People report positive experiences with order, highlighting that packages arrive quickly and as requested.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally efficient assistance... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that reviewers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products and swift delivery. The packaging was damage proof, but was difficult to unravel. Try elastic bands to secure the bubble cushioning wrap, instead of the adhesive tape, which is very dif... See more

Rated 5 out of 5 stars

This company is THE BEST! They helped me order, were incredibly patient an very efficient. They have the "human factor" and I thoroughly recommend Jim & Jim's British Market.

Rated 5 out of 5 stars

Excellent service as usual, they have extra touches like checking an order if needed or letting you know when stuff will be in the shop. Very easy to work with.

Rated 5 out of 5 stars

Since my first order from Jim's British Market, I have been 100% delighted. The staff are perfect, the products too and communication with them is swift and very satisfactory. A HUGE thank you to... See more


Company details

  1. Grocery Store
  2. also in
  3. Online Marketplace
  4. Supermarket

Written by the company

Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.


Contact info

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(541)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Brit shop that works!

As an expat living in Switzerland, theres nothing I miss more - in a foodie sense - than a full Scottish breakfast every now and then. I have checked many "Brit shops" in Switzerland, but the vast majority are more "England shops", with little to no products from Scotland. I could stock up on my potato scones and Irn Bru (yay), without spending a fortune.
The delivery was perfect and sending the cooling container back was seemless.
The communication was amazing, emails answered promptly - even a quick call to check i was ok with the delivery time (I ordered on a Friday).
You guys do an amazing job and I will certainly be a return customer.

6 March 2026
Rated 5 out of 5 stars

Helpful

Helpful, excellent service, especially for people with reduced mobility. home delivery much appreciated. thank you

17 February 2026
Rated 5 out of 5 stars

As always bravo

As always bravo. The delivery was on time, still frozen and in perfect order. The bonus? Receiving a wonderful smile from your delivery man.

12 February 2026

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