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JimmyJane Reviews 

1,292
•
TrustScore 3.5 out of 5

3.5

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quality and thoughtful design of the products, finding them effective and long-lasting. Reviewers frequently highlight the excellent customer service and appreciate the fast and discreet shipping. Many consumers have been loyal to the brand for years, often replacing favorite items and expressing satisfaction with their purchases. However, some customers also noted significant issues with product functionality, such as devices not working upon arrival or failing shortly after purchase. There are complaints about changes in product design, with newer versions being perceived as lower quality or less effective than older models. A few other people also felt that customer service was unresponsive to their issues, particularly regarding defective items or refund requests.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Many customers praise the... See more

Quality

Users describe ambiguous interactions with product quality, with many reviewers praising the products as... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as "top-notch" and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that shipments... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.

Rated 5 out of 5 stars

Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more

Rated 5 out of 5 stars

I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more

Rated 5 out of 5 stars

I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more

Company details

  1. Online Marketplace
  2. Sex Toy Store

Written by the company

JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(1,292)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Turn around time & Product insight

The turn around time for delivery after the placed order was very fast (less than a week), product was packaged beautifully and fits well. I’m 5’6, 195lbs, Sz 14 and purchased the large/x-large. Panties are super cute & soft. Let the fun began!

21 May 2025
Rated 1 out of 5 stars

Horrible

Horrible , tried to change the delivery address the same day I order the items, sent an email to you guys to only have it reply 4 days later, you told me it was too late to change it , so stuck dealing with ups that kept telling me that the sender need to fix the problem not ups, no cooperation from neither, horrible experience and a waist of time and, now I’m stuck with 200 dl worth the items and no items ,

31 January 2025
Rated 3 out of 5 stars

Not for me

Not for me, thought it would have more surface area, it’s not as strong of a vibration as I would expect from a fancier pricier brand. Maybe that’s why it was on sale lol. Super soft material, love that

28 January 2025
Rated 3 out of 5 stars

The shipping department was very quick…

The shipping department was very quick considering this is near Valentines Day. We've enjoyed toys that I have gotten from this company despite being much more expensive than other places; however, I'm not sure that they really checked out the toy purchased for my wife. Win some/lose some, right?

21 January 2025
Rated 1 out of 5 stars

Great product but terrible service

Hi - I still haven't received my shipment. I sent it to the wrong shipping address and emailed customer service within 5 min of placing the order. I also IG messaged them - they never responded. Then it shipped to the wrong address. I called and messaged and emailed again - no response. Finally contacted UPS to stop the delivery. They are returning to sender. Still no response from Jimmy Jane. Great product, terrible service.

30 December 2024

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