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Jigsawpuzzlesdirect Reviews 

29,427
•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Looking at 615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of available puzzles, noting that the selection offers something for everyone and satisfies all tastes. Reviewers also emphasize the reliable and fast delivery service, which ensures purchases arrive promptly and safely across different locations. Furthermore, buyers appreciate the user-friendly online ordering process and consistently highlight the exceptional overall product quality. Some reviewers were not happy with occasional delivery problems, mentioning that puzzle boxes sometimes arrived damaged during transit. These consumers expressed frustration when packaging was dented, pointing out that sturdier materials would significantly improve future orders.

What people talk about most

Product

Reviewers mention positive feedback about product satisfaction, highlighting a huge selection of fantastic... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping, proper... See more

Service

Clients share positive opinions on service, noting that the company is reliable, fast, and consistent.... See more

Quality

Consumers find quality to be positive, regularly highlighting that the puzzles are fantastic, well-made, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order from site and jigsaws usually come well packaged and quick delivery. The only time I have had a poor packaged item was a wasgij puzzle bought for me that came with badly damaged box... See more

Rated 5 out of 5 stars

Fantastic choice of puzzles and super service. I had made a mistake in my order and phoned to sort it out. I was reassured immediately and my order was delivered on time as usual. I can honestly say I... See more

Rated 5 out of 5 stars

Having used Jigsaw puzzles direct for many years I can only repeat myself and say they are the best distributors in the country. I have never been disappointed with their service. My only problem is f... See more

Rated 5 out of 5 stars

Always have lots to choose from. Very quick transaction from ordering on line , to receiving my jiggy!!!, always been very reliable , thank you

Company details

  1. Hobby Store

Written by the company

Jigsaw Puzzles Direct was founded in 1999 and prides itself on excellent customer satisfaction and quality products. We have now shipped over 1 million jigsaw puzzles throughout the UK and across the world making us probably the largest independent jigsaw retailer!

Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(29,427)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I love your jigsaws and the quality is…

I love your jigsaws and the quality is great and so is the choice. However, your delivery driver let you down and despite you putting “fragile” tape on the box the delivery was thrown over a six foot gate despite me being in for the delivery expected time

4 September 2026
Rated 5 out of 5 stars

Easy to order from site

Very easy to order from site and jigsaws usually come well packaged and quick delivery. The only time I have had a poor packaged item was a wasgij puzzle bought for me that came with badly damaged box and no replacement was sent or reply to my daughter who purchased item. That was disappointing as I keep my puzzles to do again.

4 September 2026
Rated 5 out of 5 stars

Fantastic choice of puzzles and super…

Fantastic choice of puzzles and super service. I had made a mistake in my order and phoned to sort it out. I was reassured immediately and my order was delivered on time as usual. I can honestly say I have never had such excellent service over the phone in sorting a problem that was totally my error. I will not hesitate to use this company again and heartily recommend them.

1 September 2026
Rated 4 out of 5 stars

Speedy despatch and delivery

Speedy despatch and delivery. Jigsaw well packaged but box damaged in 2 places. Hence 4 stars only as this is the 2nd time within 2006 that I have received damaged goods.

1 September 2026

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