JG Wentworth Reviews 

29,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff for guiding them through the enrollment process in an easy, comforting, and stress-free manner. Consumers note that representatives are consistently patient, empathetic, and clear when breaking down complex financial options and personalized plans. Many people highlight that the intake is fast and provides an immediate sense of relief. However, some customers also noted unexpected fees, inflexible payment terms, and challenges with strict automated schedules. A few reviewers expressed significant frustration regarding poor communication, unreturned phone calls, and difficulties reaching staff for ongoing support and assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Users describe positive interactions with user experience, highlighting that representatives are informative,... See more

Service

Consumers find service to be positive, highlighting professional and informative staff who make the process... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing mixed feelings and varying experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the easiest and least expensive debt relief option, and I went through quite a few before deciding. But the long standing name and reviews on JG Wentworth are what sold me. Also the fact that... See more

Company replied

Rated 5 out of 5 stars

Like with all services—no matter the value to the consumer—customer care is king, and my representative Ryan Payne is truly client care royalty. He was patient, mindful, thorough, motivated to help, a... See more

Company replied

Rated 5 out of 5 stars

The staff/customer service agent that attended me Freddie Artuz. I had gone through is type of issue couple years back and explained my experience with that debt relief company and he assured me jg We... See more

Company replied

Rated 5 out of 5 stars

Thank you JG Wentworth!!! I had no idea you provided this type of service I thought it was completely related to other legal services, I’m ecstatic to have this tool to get on track financially!!!... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant
  3. Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

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4.8

All reviews

(29,017)

8,800 reviews in the last 12 months

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Rated 5 out of 5 stars

The comfort of working with a…

The comfort of working with a knowledgeable person and friendly as well made it easy for me to work with JG Wentworth.

1 September 2026
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Reply from JG Wentworth

We're so glad to hear that our knowledgeable and friendly team made your experience easy and positive. We truly appreciate your kind words!

Rated 5 out of 5 stars

Great Info

They did such a great job consolidating my debt and helping me lower my payments

15 September 2026
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Reply from JG Wentworth

We truly appreciate you taking the time to share your positive experience. It means a lot to us that we could help you on your journey to lower payments.

Rated 5 out of 5 stars

Trustworthy and credible

Nathan was very professional,courteous,friendly ,and knowledgeable. I trust Wentworth 's credibility and look forward to a good partnership.

15 September 2026
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Reply from JG Wentworth

We're so glad to hear about your positive experience and that you found our team member to be professional, courteous, and knowledgeable. We truly appreciate you sharing your feedback.

Rated 5 out of 5 stars

Very helpful

15 September 2026
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Reply from JG Wentworth

Thank you for taking the time to share your positive feedback! It's great to hear we've been helpful.

Rated 1 out of 5 stars

At first I thought this was a good I…

At first I thought this was a good I idea but if anything you should just save your money. Then try to work with the creditors yourself to pay smaller amounts. This is my honest opinion and this company I guess at a point is helpful but to be honest I'm the end it's a scam. I enrolled with $10,323 I was NEVER informed I would have to go over that amount. I was expecting to finish April off this year 2026 but then was informed it wouldn't end until September of 2026. I accepted it and said only a few more months but now I'm September I'm being informed I will not stop paying until they get a settlement even if it's going over my enrolled dept amount. So at this point I was informed I could continue for more years depending on how long it takes for them to settle. To be completely honest they have settle so such small amounts that they have already benefitted from the $10,000. Please you're at this point better off keeping your money and settling with them yourself. I never expected this company to expect me to go over my enrolled debt amount. I'm not here expecting the difference from the amount that they didn't settle upon for the full $10,000 but they expect me to continue going over that amount for them. No thank you. I know they have to make money in some sort of way from this because there's no interest or anything like that. Which I understood they were going to settle for smaller amounts than the amount of my debt. I just never expected for them to expect me to continue paying them over my debt amount until they were able to do their job. I would never recommend JG Wentworth to anyone.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

They just want your money and don't…

They just want your money and don't care how your credit will be affected

4 August 2026
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Reply from JG Wentworth

We're sorry you felt that way, and we understand your frustration. Protecting our customers' financial wellbeing is central to what we do, and we regret that your experience left you with a different impression. We wish you all the best going forward.

Rated 5 out of 5 stars

Wonderful and very professional explain…

Wonderful and very professional explain me everything so easy and made me feeling very confident for take good decisions

14 September 2026
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Reply from JG Wentworth

We're so glad to hear that everything was explained clearly and that you felt confident in making good decisions. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Answer all the questions and making…

Answer all the questions and making sure that I understand all the rules.

14 September 2026
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Reply from JG Wentworth

We appreciate your feedback and are glad we could clarify everything for you. We aim for clear communication.

Rated 5 out of 5 stars

Anthony made the process so simple and…

Anthony made the process so simple and straightforward. Such a relief to get my finances back on track

14 September 2026
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Reply from JG Wentworth

We're so glad to hear that the process was simple and straightforward, and that you found relief in getting your finances back on track. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Perfect person to give me all of the…

Perfect person to give me all of the information in a timely fashion.

14 September 2026
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Reply from JG Wentworth

We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you received all the information you needed in a timely fashion.

Rated 5 out of 5 stars

Representative Shawn

Representative Shawn
Customer service by Shawn was outstanding. I didn't feel as though I was being rushed into making an immediate decision. Shawn addressed each of my concerns/questions about the process and that I would be in control of how our transaction went, which put me at ease.

14 September 2026
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Reply from JG Wentworth

We truly appreciate you sharing your positive experience with us. It's wonderful to hear that you felt comfortable and in control throughout the process.

Rated 5 out of 5 stars

I worked with Tonya S

I worked with Tonya S. And she was amazing and knowledgeable. She answered all of my questions.

14 September 2026
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Reply from JG Wentworth

We're so happy to hear that our agent was amazing and knowledgeable, and that all of your questions were answered. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Helping hand

I was taken in by a business venture with shopify. Who took advantage of me. But Evan, God bless her heart is helping Climb out of hole, I had dug myself into. Thank you Evan

14 September 2026
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Reply from JG Wentworth

We are so glad to hear that a member of our team was able to provide such helpful support during a challenging time. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

This is all new to me

This is all new to me, I was a bit scared to do this, but I need help.

14 September 2026
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Reply from JG Wentworth

We understand this is a new experience. We are here to support you every step of the way.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Polite, helpful, explained allaspects of the program. 10 out of 10 stars!!

14 September 2026
JG Wentworth logo

Reply from JG Wentworth

We're so glad to hear you had such a positive experience with our customer service. It's wonderful to know that everything was clearly explained. Thank you for your kind words!

Rated 5 out of 5 stars

Agent was very helpful and explained…

Agent was very helpful and explained everything very clearly

14 September 2026
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Reply from JG Wentworth

We really appreciate you taking the time to share your experience. It's wonderful to hear that our agent was so helpful and explained everything clearly.

Rated 5 out of 5 stars

The gentleman i spoke with was very…

The gentleman i spoke with was very knowledgeable and very caring. Listen to my concerns and answered my questions without hesitation.

14 September 2026
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Reply from JG Wentworth

Your feedback doesn’t go unnoticed — thank you for sharing it.

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