Jewelers Mutual Group Reviews 

15,005
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 637 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that filing insurance claims is remarkably simple and efficient, with staff members consistently offering friendly, knowledgeable, and professional support throughout the entire process. Many people deeply appreciate the quick communication, 24/7 online access, and smooth assistance provided when repairing or replacing precious jewelry items. However, some people mentioned that dealing with claim resolutions occasionally led to significant long delays, lack of communication, and unresolved frustrations. A few other reviewers also felt that the process lacked proper support, noting that they encountered unexpected obstacles and unhelpful responses during their experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and efficient process... See more

Claim

Reviewers highlight positive aspects of claim processing, describing the experience as fast, smooth, and... See more

User experience

People report positive experiences with user experience, finding the entire process remarkably smooth, quick,... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, highlighting friendly,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to obtain a policy to cover my jewelry after learning that my homeowners policy had very little jewelry coverage. One never wants to experience a loss, but knowing we have a relationship... See more

Company replied

Rated 5 out of 5 stars

Losing any piece of valuable jewelry is something that no one ever wants to go through, thankfully Jewelers Mutual exists. They made the experience endurable and worked quickly to get my fiancee's rin... See more

Company replied

Rated 5 out of 5 stars

Very easy and efficient process. Handled claim well and completely replaced my broken bracelet that could not be repaired. I had no out of pocket expense. Will def keep my jewelry insured with this co... See more

Company replied

Rated 5 out of 5 stars

I have been with JM for several years now and the experience is wonderful. We had to submit a claim a while back for my husband's band and it was super simple, we go a response within a few days (we s... See more

Company replied


Company details

  1. Jewelry and Watch Insurance Company
  2. Business Insurance Company
  3. Insurance Agency

About Jewelers Mutual Group

Written by the company

Jewelers Mutual Group

Jewelers Mutual Group was founded in 1913 by jewelers, for jewelers. We started out insuring jewelry stores and businesses; then, in 1953, we added coverage for personal jewelry like yours.

Why Jewelers Mutual?

We don't insure cars or houses or fancy purebred dogs. We insure jewelry and only jewelry. 💍 💎

We are the jewelry insurance experts.

Your jewelry isn’t ordinary, so don’t settle for ordinary insurance.

How We Compare
Check Your Rate
FAQ
How We Do Claims

Jewelry Insurance Coverage

No matter the type of jewelry you insure, it’ll be protected by our comprehensive repair or replacement coverage. Here’s what’s covered under Jewelers Mutual:

  • Loss: You left your ring somewhere (like on a beach towel or restaurant). You know it’s out there but you can’t find it. It’s covered.
  • Theft: We know the feeling of heartbreak when something you love is stolen. But rest assured, your stolen piece is covered.
  • Damage: You hit your engagement ring on the edge of a table, and it cracks. We’ll cover that.
  • Disappearance: Your jewelry could be lost, stolen or at the bottom of a lake. You may not be able to explain where it is or how it vanished. Don’t worry, that’s covered.
  • Worldwide Travel: You can travel across the globe and not have to worry about wearing your favorite jewelry.

Homeowners Policy vs. Jewelry Insurance

Most homeowners insurance policies do cover jewelry to some extent. In many cases, however, your coverage is limited by:

  • Limitations or exclusions on situations covered
  • Requirements to use jewelry replacement companies
  • Needing several estimates before settling a claim
  • Coverage value limits (leaving the rest up to you)

Keep in mind, a jewelry claim filed against your homeowners policy could affect your entire policy, meaning your premium could go up or your eligibility for your entire homeowners policy could be affected at renewal.

With a Jewelers Mutual policy, one of our jewelry experts connects you with the jeweler of your choice to find the same kind-and-quality replacement. All the work is done for you behind-the-scenes by someone who specializes in fine jewelry.

Trust your home to a homeowners policy, but trust your jewelry to the jewelry insurance specialists.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(15,005)

603 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Jewelers Mutual for years…

I have used Jewelers Mutual for years now. I have lost earrings and my wedding ring had some damages. They have always been quick to solve the claims and I love wearing my nice jewelry and feeling protected. I recommend them to all my friends and family!

16 April 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Hi Courtney, we appreciate your loyalty very much! We're happy you have that peace of mind and are able to wear your pieces. ✨

Rated 2 out of 5 stars

A duplicate payment was processed on…

A duplicate payment was processed on 4/1/26 for my policy renewal, but not reflected anywhere on the portal. The overpayment was also not reflected. When I contacted customer service they acknowledged this 'bug' and said the payment would be forthcoming. I contacted them a week later and was told the funds would be released by 4/16. Why is that? If I had not contacted them, would the funds have been released?

1 April 2026
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Reply from Jewelers Mutual Group

Hello, we definitely understand your frustration! After speaking with our internal team, we've confirmed that refunds can take up to 15 days due to how refunds are processed through billing and banking systems. We did confirm with our team that the refund has been processed and cleared. We apologize for the delay!

Rated 5 out of 5 stars

Pricing is extremely affordable

Pricing is extremely affordable, and easy to navigate online for any changes or updates I need to make.

31 March 2026
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Reply from Jewelers Mutual Group

Hi Terri, we're glad to hear it's been easy for you!

Rated 5 out of 5 stars

Looking to insure your jewels then look no further. I have used Jewelers Mut for the…

I have used Jewelers Mutual for the past few years and very satisfied with their service follow up, and the company takes care to make sure your satisfied with coverage and reminds you when appraisals need to be updated. Their coverage rates are very reasonable, and knowledge of their products are excellent. It would not hurt to get a quote on your precious jewels, you may be quite surprised!

14 April 2026
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Reply from Jewelers Mutual Group

We're so happy to hear you've had a positive experience, Michael! Thank you for your loyalty and the kind words ☺️

Rated 5 out of 5 stars

1900 Diamond Ring

When I discovered the center diamond from my 1900s ring which was passed onto me by my mother who had recently passed away, I was devastated.
I was told by another jeweler the stones would never be able to be replaced. Jewelry Mutual was fabulous. I had an antique jeweler, The Rambling Rose in Orange CA find the perfect period correct diamond, who worked with Jewelry Mutual and within 2 weeks had my mother’s precious ring back.

11 March 2026
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Reply from Jewelers Mutual Group

Hi Gaye, we are so happy your heirloom ring could be restored to it's original beauty!

Rated 5 out of 5 stars

Jeweler’s Mutual is great

Jeweler’s Mutual is great! Excellent website and App. Easy to work with, and most importantly great coverage!

10 April 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Thank you so much for the kind words, Brian!

Rated 5 out of 5 stars

diamond earrings

My wife had lost her diamond earrings and handled my claim quickly and stress free. I highly recommend this company

1 April 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Kevin, we're happy to hear your claim was handled quickly and smoothly!

Rated 5 out of 5 stars

The claims process was smooth and super…

The claims process was smooth and super easy! I was afraid it would take a really long time, but once it was approved, everything was completed quickly!

8 April 2026
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Reply from Jewelers Mutual Group

Hi Natalie, we're so happy to hear that it was quick for you!

Rated 5 out of 5 stars

Jewelers Mutual Group

Jewelers Mutual Group provides a great service. The online process works very well. Good coverage options at an affordable price. We are very satisfied with their service.

30 March 2026
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Reply from Jewelers Mutual Group

Hi Mike, we're so happy to hear you're satisfied!

Rated 5 out of 5 stars

Great product

Easy & affordable! Great peace of mind.

31 March 2026
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Reply from Jewelers Mutual Group

Hi Cynthia, we're happy you're feeling more peace of mind now! ☺️

Rated 5 out of 5 stars

Great insurance rates for jewelry

Jewelers mutual makes getting jewelry insurance really easy , they update your insurance along with the rise and fall of gold and silver rates. I'd recommend jewelers mutual to anyone looking for great insurance on they're valuables

4 April 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Thank you so much for the kind words, Kermie!

Rated 5 out of 5 stars

I cannot express how grateful I am for…

I cannot express how grateful I am for this company. They are wonderful to work with and very understanding. They have made experience very straightforward and simple.

4 March 2026
Jewelers Mutual Group logo

Reply from Jewelers Mutual Group

Hi Robert, we're so happy to hear that your experience has been simple!

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