Ease of booking. Would prefer to be able to choose each flight rather than have the entire schedule selected for me. Sometimes the plan does not suit. Makes it more difficult I know but I had already... See more
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Review summary
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The booking was completed in less than 24 hours. It was a bit of surprise that the seat selection was an additional charge after the fact, as it indicated the seats selection was included, thus a deci... See more
The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I fol... See more
It was very seamless when looking for flights on a multi leg flight. But the payment was so difficult. Was keep getting rejected after 5 tries finally Was able to purchase the tickets
Company details
Written by the company
Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/
Contact info
2067, Chatswood West, Australia
- jetabroad.com
3.6
Average
4K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
$1000 insurance charge refunded
$1000 insurance charge was not clearly disclosed to me before payment was processed customer service offered me a refund on the insurance so very happy
15 March 2026
If I could give negative points I would…
If I could give negative points I would ! Terrible communication, as they don’t have a number to call and take days and days to answer an email (even then they have standard replies and don’t address your queries) It will be a cold day in hell that I EVER use them again.
16 March 2026
Unprompted review
Reply from Jetabroad
Hi, We are sorry that your booking experience with us fell short of your expectations. The best way to reach out team is via our online forms - https://www.jetabroad.com.au/ManageBooking. If you are not able to use the forms, please email our team at customersupport@jetabroad.com.
First time booking flights.
This is the first time I have booked with JetAbroad, and the process was easy and user friendly. I will be booking several more flights with them in the near future.
14 March 2026
Useless customer service
Useless customer service - my partners flight is on the 17th of March. I contacted them on the 16th to change this flight to the 18th. Told me how much it would cost, I’ve asked for the invoice and nothing. The price of this next day flight continues to rise and they are waiting for it to reach its peak before sending me the invoice. I’ve not sent 4 emails asking for this invoice. I’ll be cancelling this service with them and paying full fare with the company. I’ll also be reporting Jetabroad to the ACCC.
15 March 2026
Unprompted review
Reply from Jetabroad
Hi Annie, Apologies about the delayed response.
Our team is inundated with an usually large number of requests because of the war in the middle east and we are trying our best to prioritise and work in the most efficient way so our customers are looked after.
I can see that your matter is now resolved.
Booking went well
Booking went well, still haven’t got the tickets yet. Hoped for a better way to communicate
13 March 2026
Reply from Jetabroad
Hi Mustafa, Thank you so much for your feedback. Could you please advise your booking reference so we can check regarding your eticket. The best way to reach our team is via our online forms - https://www.jetabroad.com.au/ManageBooking or you can email us at customersupport@jetabroad.com.
Tickets arrive on email within seven hours.
Easy to buy and adjust times between the different legs of my itinerary. With enough time between flights. Tickets arrive on email within seven hours.
7 March 2026
Simple and efficient
21 February 2026
I took this company to court and won.
I took this company to court and won.
Still awaiting my refund.
Not even law abiding.
Avoid at all cost.
Court order number: 243MC354
Amount payable: £1716.58
Your records will show this and I have just emailed you the court order to jog your memory.
12 March 2026
Unprompted review
Reply from Jetabroad
Hi Anwen, can you please advise your booking reference so we can investigate your matter. We have no record of any bookings in the name you have posted on trust pilot. Unless you have had us mixed up with another company.
Tickets not assigned
I made a booking under JA-8G0A7F4I6J , this is a multi city booking (4 legs) , i have only received a confirmation for 1 leg of the travel. the 2nd PNR is on hold by airlines and you guys are not responding to my 6 email I have already sent. I need to know what's happening ?? Before you apologise and ask me to contact customer support, check you mailbox with the reference number. Respond URGENTLY.
I have been sending you emails with ZERO acknowledgement and response. and also looking at my junk folder.
12 March 2026
Unprompted review
Reply from Jetabroad
Hi Archie, We are sorry that your booking experience did not meet your expectations. I can see that you have been in constant touch with our team and your tickets are all sent to you now.
Very easy to do no problem.
4 March 2026
Never ever use Jetabroad
Never ever use Jetabroad . They are scam artists. I booked my flights from Auckland to Argentina via Melbourne, 8 months before flying on 28th February. I paid $4000 NZ dollars. They demanded more money from me 3 months before I was due to fly. There is zero customer service. The email was very threatening and said if I did not pay I may not be able to board the flights. This threat was made in writing. I sorted this out after hours of trying over a period of days and they agreed to waive the fee. To be clear at no time did I change any part of my booking.
Then one week before my trip of a lifetime to Ushuaia, Argentina and my cruise to Antarctica - tens of thousands of dollars invested in the trip and specialised gear- they demanded more money. They again threatened me with not being able to board my flight - bought and paid for 8 months in advance. As a single woman travelling alone I dreaded being stranded at a foreign airport, where I did not speak the language and missing the cruise. Shame on them. Shame on them - what should have been a time of excitement and fun became a nightmare.
20 February 2026
Unprompted review
Reply from Jetabroad
Hi Cheryl,
We can see that your booking was affected by Schedule Change twice since you booked with us. We hope you understand that Schedule changes are initiated by the airline, not a travel agency.
As explained to you over the email and phone, Jetabroad has service fees as part of its business model, and these are acknowledged by customers prior to booking.
Our fees apply when we need to reissue the tickets due to voluntary - or involuntary - changes. These fees are not hidden and are very much published on our website. Please click on the following link for your perusal - https://www.jetabroad.com.au/feesandcharges.
Jetabroad sent you the schedule change advise along with the payment link for our fees. We can see that these fees were signicantly reduced from NZD 54 per person down to NZD 10 per person and subsequently waived both times as a goodwill gesture.
Your tickets were re-issued and your booking was confirmed prior to your travel.
The advise in our email that airlines may deny boarding if the tickets are not updated with correct flight details is a generic advise that we advise our passengers as a duty of care and not a threat. It is to prompt our passengers of the risk of not having their tickets reissued and get denied boarding. Your ticket was issued on LATAM Airlines plate, however the flight number change was on the Aerolíneas Argentinas from Ushuaia - Buenos Aires. As your booking included mixed airlines, your ticket required to be reissued to reflect the correct flight number. In such cases, if the ticket doesn't reflect the updated flights, airport ground staff may deny boarding to our passengers.
Trying to cancel a booking it’s near…
Trying to cancel a booking it’s near impossible
20 January 2026
Reply from Jetabroad
Hi Michelle, I can see that our team have cancelled your flights and submitted your ticket for a refund and this advise has already been communicated to you.
stupiddddddd
9 March 2026
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