Jesrose Reviews 

215
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find a wide range of products available, appreciating the smooth ordering process and the ease of fitting peel and stick tiles for home projects. Many people describe the lovely designs and surprisingly realistic appearance that help transform their rooms nicely and successfully. Some reviewers were not happy with customer service, mentioning long communication delays and entirely unhelpful responses when attempting to resolve problems. A few other people also felt that the overall quality was quite poor, frequently experiencing frustrating issues with tiles peeling at the edges, fading colours, or arriving in completely incorrect shades.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers describe the items as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting terrible materials, peeling tiles,... See more

Order

Consumers express deep frustration regarding their order experiences, highlighting missing items, incorrect... See more

Customer service

Users describe negative interactions with customer service, frequently highlighting unresponsive support and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I followed this business on ig and was very excited to buy from them once I'd bought my own place. I wish I hadn't invested so much money as after two months of finally having put down the t... See more

Rated 2 out of 5 stars

I ordered tiles that were described as pink but when they arrived they were beige. All they wanted to know was if I’d ordered a sample, but I only needed three tiles and samples are expensive! Plus I... See more

Rated 2 out of 5 stars

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run... See more

Rated 2 out of 5 stars

Poor quality, ripped in places, very slippy when wet ( bordering dangerous) ordered 2nd batch which i know can alter slightly, but for the squares to be a different size was shocking as the floor is m... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Jes Rose is a UK based small business and the UKs leading vinyl supplier and the home of upcycling, self adhesive vinyl, peel & stick tiles and other DIY related products! We strive to supply you with the highest quality peel & stick products you can use on upcycling and in and around the home projects. We have over 500 unique designs which can be used on the majority of our products & we can even change the colour of most designs to suit your particular project.


Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(215)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Botanical upgrade

So pleased with our newly upcycled dartboard cupboard using Jes Rose vinyl wallpaper. We went for one of the tropical /botanical ones and we now have the funkiest dartboard cupboard around!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Jes Rose Vinyl window…

I’ve had my Jes Rose Vinyl on my window in my damp old house for almost four years now… not budged, still looks brand new, still looks FABULOUS! The rest has been decorated three times. Vinyl hasn’t had to move! 🩷 Absolutely buying more to cover up an old desk and make it new again! Great service and Jes ALWAYS replies to messages which I love! Great personal touch!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Still great a year on!

I used Jesrose vinyl a year ago to completely transform my kitchen! It's still holding up a year later and looks great, and it was easy to apply. The company is helpful and Jes herself is a lovely person who deserves all the success! I would use this company again and again. Highly reccomend.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. This is the second time I have ordered from them. Very happy with both items. Excellent quality. Highly recommend. Very quick to respond to my emails regarding the custom size I needed. Looking forward to ordering more.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

A year on and still beautiful and durable!

After trying samples I decided on the vinyl tiles for the hallway as they were robust and hard wearing for that area. I installed them all myself, really easy to do, also got the window vinyl which lets light through and gives privacy. A year on and the tiles still look great and beautiful. They are so much better than cheaper brands, and my hallway looks amazing with them. I would've got more if I could!! Customer service from Jes was great too, I highly recommend!

12 February 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a sample. Don't order a sample.

Ordered a sample, nothing like the shiny website. Absolutely terrible quality "herringbone effect" half tile sample for £6 plus around £3 postage. Looked like it was made on a photocopier 😂 Plenty of real companies out there send quality samples for free.

Hi I emailed you February 3rd and didn't receive a reply.

Edit after reply: I clearly have no problem paying for a sample under the assumption, brought about according to the website, that the sample and goods are high quality which it (the sample) was not.

6 February 2025
Unprompted review
Jesrose logo

Reply from Jesrose

Unfortunately Ian it’s just me who runs this business (Jes) and can’t afford to send things for free - I wish we could but we aren’t like the big companies like Amazon B&Q etc. thanks for your review anyway

Thank you for updating your review. In terms of quality of your sample, I would have love to have assisted you in anyway I could to ensure you were happy with your order however I received no email or communication that there was any issues with your order. Really upset to see the first way of hearing about this was via a public forum. Thank you for your feedback.

Hi Ian

I’ve just found your email in one junk folder, can you confirm this is your email:

Hi,

I ordered a sample of the sticky back backsplash. Honestly the quality is really poor, absolute garbage. Struggling to understand how the sample was £6. Shockingly bad product 10p from China. 

Got that off my chest. Nothing like on the website.

Can you confirm the above :)

Rated 2 out of 5 stars

Mixed feelings

I placed a £200 black friday order and I'm in love with the design. Unfortunately, the 3 rolls were wrapped (and probably forcibly shoved) quite tightly into the packaging and a lot of the edges ended up arriving torn and wrinkled. When I raised this to JesRose, I received a "thanks for letting us know" reply, but nothing else offered. This is where I'm torn (pun intended?!); I appreciate this is a small business and I already received discount as part of black Friday, but if everyone else who ordered when in promotion received their order without damage, I feel let down that I wasn't offered anything. Given the negative online connotations of my name, I don't like to live up to stereotypical "Karen" image by complaining aggressively and demanding some kind of discount, but I was disappointed not to have been offered anything from a goodwill basis. A £200 order may not be a lot of money to some people, but it is to me.
This has left a bitter taste in my mouth and sadly, will probably deter me from ordering anything from Jesrose again.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Renters dream!

This vinyl has literally changed how I feel about my living room. Being a renter, it’s really hard to be able to make your home feel like yours and suit your style. My fireplace was the last thing I was desperate to change and buying this vinyl has changed it so much. I LOVE IT! It was harder to fit than I thought as it’s an awkward shape but my goodness, was it worth it. It looks immaculate and I’m so proud of myself for doing it. It arrived quickly before Xmas madness too! If anyone is in any doubt, please go for it, it looks so so nice! Thank you!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible all round

Absolutely incredible all round! Brilliant customer service, amazing product, insane results!

Firstly, I had a few problems with my sample order (wrong samples sent) and my vinyl order (wrong size received), I contacted Jessica and she responded to my emails out of working hours and resolved the issues immediately. The customer service I received was second to none.

Secondly, the quality of the peel & stick tiles and vinyl is incredible. I didn’t expect the quality to be as amazing as it is. But it definitely isn’t budging and looks perfect.

Thank you Jes Rose Vinyl for being an outstanding business from start to finish.

2 December 2024
Unprompted review
Rated 2 out of 5 stars

Initially great sadly not lived up to expectations

Initially great. Really happy looked amazing. We had them colour matched to our tiles. Paying the bespoke fee of around £8 per tile. Then when a unit we had started to put pressure on the tile it started to separate the top layer. service was good at the beginning, promised to sort but then they realised they had changed supplier and as a special order we couldn’t get these ones without paying a colour match fee of over £100. It wasn’t our fault but they wouldn’t do anything, we had ordered some spares but they got used up in cutting round bath/toilet. After less than 2 years some are lifting and the colour is coming off where the top layer is splitting. All in all expensive at over £300 for a very small bathroom. And quality is ok. Probably fine for short term and in less used areas.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Not good

I bought a sample that cost £5 which was just a piece of paper that looked like a photocopy!
Total rip off charging £5 for what I received but at least I know how bad the product is and that it's not anything like what it looks like on their website. Won't be buying the so called really realistic product. Rubbish.
Seller responded saying I just give negative reviews! I give honest reviews and I have many positive reviews where they are warranted! So no idea what they are talking about.
Seems the seller cannot take an honest opinion!
I paid £5 for this piece of paper, not £3! So again, unsure what the seller is talking about.
Again, unsure what the seller is talking about, I'm not likely to pretend I paid £5! What a strange reaction to a customers feedback, denying the amount I paid. I just checked my bank statement and I paid £5!
It's a shame I can't put a photo of this up so people can see for themselves how poor it is! Not sure how there are so many positive reviews for this product but each to their own opinion.
Just looking at the other very poor reviews for this company, quite a few!

25 July 2024
Unprompted review
Jesrose logo

Reply from Jesrose

Hey Jo

Thanks for your feedback as discussed via email our samples are £3, not £5 and as mentioned I personally swallow some of the costs to ensure everyone can see how beautiful and amazing our products are - hence the glowing reviews we receive.

We also have it mentioned in so many places on our website what to expect, the thickness and of course the quality.

I’ve just had a nosy at your review history and it seems you have a history of leaving negative reviews. I think from personal experience my best advice would be to fully read up on a website so you know exactly what to expect to avoid any further disappointment.

Also I couldn’t quite work out your last sentence I’m afraid.

Have a wonderful weekend Jo!


*response to edited review - our samples are £3, you can see this online on our website www.jesrose.co.uk - we also often post all our products on our instagram and TikTok @jesrosevinyl - again have a wonderful weekend Jo - no hard feelings here just honest too from a business front :) - again enjoy your weekend Jo - can’t please everyone! :)

Rated 5 out of 5 stars

Best place to buy trendy vinyl tiles

This is my second time using JesRose vinyl tiles and again I’m chuffed with the results. I purchased my first batch for my kitchen walls and now I’ve done the floor of my home nail salon. They are hardwearing, super strong compared to cheaper comparisons and customer service was fantastic. Any questions I have they always reply. Thank you for helping me to glow up my two rooms with such a variety of patterns you are spoilt for choice!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic amazing quality tiles

Fantastic amazing quality tiles, had to use some additional adhesive glue and silicone but only due to tiling on concrete. Highly recommend Jes Rose, fantastic customer service too. Thank you!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Peel and stick tiles

I ordered some peel & stick tiles for our bathroom glow up and I was so impressed with the quality of them. There was a huge range of designs and colours to choose from. I’ve been trying to find more projects so I can get some more! Delivery was fast and customer service has always been exceptional!

29 April 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been buying JRV since it launched…

I’ve been buying JRV since it launched for both personal and work upcycling projects. As someone who’s used various different vinyls over the years JRV is without a doubt one of the best quality I’ve used & available in so many unique and customs patterns and colour ways. Despite it being a removable product I’ve not had any issues with lifting etc and most of the pieces I’ve covered are still in immaculate condition several years later. A really hardy and useful product which has saved many old, sad looking pieces of furniture and given them a new life. I have recommend JRV to so many people, I highly recommend! :)

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed that the sample took over…

Disappointed that the sample took over 2 weeks to arrive and no update until I contacted them. Also, when received, the tile was bent which meant it didn't sit flat and the sticky back wasn't strong enough to stick and stay on the wall. There is no way I could use these as a splash back in my kitchen

27 June 2024
Unprompted review
Jesrose logo

Reply from Jesrose

Hi Victoria

Thanks for your review - we appreciate any feedback so this is welcomed.

I’d just like to point out that as per our website tile related orders *can* take 7-10 working days due to the thorough process they go through, they’re not your cheap high street tiles that are mass produced - it’s all made of quality in the UK

Your reference of them being bent is actually normal until the backing paper has been removed - then they can be applied smoothly and correctly.

Apologies your experience wasn’t good enough you felt compelled to leave a 1* review.

It’s just me (Jes!) running this small business and I do personally work hard as possible to ensure everyone can be happy but in this case I’ve failed to do that so I do apologize.

Hopefully our correspondence via email was in a timely and professional manner.

Many thanks
Jes

Rated 4 out of 5 stars

Great Customer Service

I’ve had my tiles down for a while but had a couple of issues with gaps etc. as the tiles had moved and things. Reached out to Jes who has been super helpful in reaching a resolution in trying to help with the issues so thank you for that really appreciated. Any issues I recommend reaching out and explaining anything as Jes will do her best to help out. End of the day she is running this business on her own (which I did not realise) and again thanks for taking the time to help 🙂

19 May 2024
Unprompted review
Jesrose logo

Reply from Jesrose

Hey amber

Thanks for your review - we can’t seem to find any email or previous correspondence or any form of complaint before this reaching an online review which is a shame to see. We could have rectified this and come to a solution prior to a review being left online.

Where our tiles can be used on/will last is entirely dependent on where they have been placed/conditions of a room, did you speak to a team member prior to placing an order? Did you order a sample and test out that test? (All these things would’ve been covered should we have received an email prior to this review). If you’d like to pop us an email so we can get to the bottom or why or how this may have happened then I’d be happy to assist you. Hello@jesrose.co.uk

Rated 5 out of 5 stars

10/10 Best vinyl tiles on the market

I ordered 2 packs for my bathroom floor for my rental and I have been shocked my the quality of these tiles! I was a bit apprehensive about spending such an amount on vinyl tiles, as they were much more expensive than other ones I was considering, but I’m sooo glad I chose these tiles. The tiles are so thick and easy to install and remove. The attention to detail on each tile is what makes these tiles look so real. Everyone who’s seen my new vamped bathroom has thought I’d got a complete new tiled floor, everyone was shocked to find out it was vinyl! The only downside, is that they take a good few weeks to arrive so you have to order well in advance. However, they are worth the wait (and price)! I’d highly recommend and I’ll be purchasing more tiles for my other bathroom. 10/10

25 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look