While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, highlighting quick responses and helpfulness in resolving issues. Many found the support team to be excellent, especially when dealing with order modifications, replacements, or delivery concerns. However, opinions are mixed regarding product quality, order accuracy, and delivery services. Some people were dissatisfied with the product quality, citing issues like peeling logos after washing or receiving items that felt fake. Others experienced problems with incorrect sizing, receiving the wrong item, or significant delays in delivery, with some orders taking much longer than expected or even getting lost.

What people talk about most

Product

Users describe ambiguous interactions with product quality and authenticity. While some customers praise the... See more

Order

People report ambiguous experiences with order. Many customers experienced significant delays, with some... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the quick response times... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant dissatisfaction, citing... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers report long delays, with some orders taking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a better experience once I got support involved. Hopefully order is shipping today as expected. I would have preferred to exchange the shirt that did not fit back but the alternative of getting a... See more

Rated 4 out of 5 stars

Although the tracking website is delayed, the product was delivered reasonably fast. The size I chose was not right and contacted Customer Service. They were EXCELLENT! Quick and easy with a new re... See more

Rated 3 out of 5 stars

The order seemed to take a long time to arrive. Indeed after a while I began to check tracking which didn't seem to be working. Eventually I emailed to say there seemed to be a problem, but as it happ... See more

Rated 5 out of 5 stars

Earlier today (Saturday) I emailed to ask if I could modify a prior order. I received an email (maybe) ONLY an hour later. Modification allowed. With a link to a simple single page to process the... See more


Company details

  1. Outdoor Sports Store

Written by the company

Your trusted store for all things Football (Soccer) merchandise.


Contact info

3.7

Average

TrustScore 3.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Stellar Customer Service Experience!

Although the tracking website is delayed, the product was delivered reasonably fast. The size I chose was not right and contacted Customer Service. They were EXCELLENT! Quick and easy with a new replacement size on its way! 5 Stars on the Customer Service side!

12 December 2025
Unprompted review
Rated 2 out of 5 stars

Nice customer service, that's it.

Jersey was awful, but customer service was quick to respond and very helpful. Sent another jersey free of charge. Arrived 4 weeks later, slightly better condition, but a neck size which was big enough for an elephant to get through.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

The jersey looks great and is really…

The jersey looks great and is really comfortable. The service I received was really helpful. I had issues organising the correct size and the team were quick to help me facilitate a change prior to sending. Very grateful!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

football shirt as a gift…

I ordered a football shirt as a gift for Christmas, it was the most reasonable price I could find for the size I required, only drawback was estimated arrival would be possibly just after 25th December, I went with it as I wasn't needing it for the day. To my amazement it arrived just over a week after ordering, thank you so much, I will definitely be shopping here again and have already started recommending

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Quick and kind - we made a really dumb mistake on our order and they went above and beyond to make it right for us. Our son will be thrilled with his pile of Arsenal kit! Thank you!
Also, best prices I’ve seen online.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Post Order change

I needed to change a name I ordered on a shirt. I emailed hopefully. I had a response 24 hrs later, a Sunday, telling me my requested name change had been processed. The end. No chain of emails. No nonsense. Plus the shirts are amazing.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

They fixed my mistake!

I placed an order but made a mistake with the size. I was worried the gift wouldn’t arrive in time so I contacted support and they made arrangements to ensure I would have the right size, in time. I can’t thank them enough for taking the stress away. They have guaranteed a return customer. Thanks guys!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 3 shirts

Ordered 3 shirts, they were delivered but didn’t fit, contacted help line and had conversation with Romabelle who was extremely helpful and sorted out my replacements, definitely will order again and recommend to family and friends, thank you again to Romabelle for being helpful, quick, friendly, supportive 5star

28 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look