The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that you're not happy with your experience. We sincerely apologize for any frustration or disappointment this may have caused, and we'd like the opportunity to make things right. Your satisfaction is important to us, and we appreciate you taking the time to share your feedback.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Very great selection of dresses and…
Very great selection of dresses and easy checkout.
1 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you enjoyed our selection of dresses and found the checkout process easy and convenient. We truly appreciate your support and hope you find many more styles you love with us!
Kind regards,
The Jennifer-John Team
I ordered a pair of trousers and was…
I ordered a pair of trousers and was pleasantly surprised. They have a cleaner appearance than most casual pants I own, but they're still comfortable enough for long days. I've worn them to work and out for dinner without feeling out of place in either setting.
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your trousers exceeded your expectations and that you've found them both stylish and comfortable. It's great to know they're versatile enough for both work and evenings out. We truly appreciate your support and hope you continue to enjoy wearing them!
Kind regards,
The Jennifer-John Team
Beautiful cloths at great prices.
The website was easy to navigate and use . Clear pictures and great descriptions.
Can’t wait to get product and wear to sons wedding
1 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to navigate and that the clear photos and detailed descriptions made shopping enjoyable. We hope your order arrives soon, and we're honored that you've chosen one of our pieces to wear to your son's wedding. We truly appreciate your support and wish you a beautiful and memorable celebration!
Kind regards,
The Jennifer-John Team
Ridiculous return policy
The pantsuit looked good on the website, but was very thin fabric and too small once it finally arrived. I ordered it 3 weeks before my event, and they said it would be there in time, but it did not arrive until a week after the event. Basically their customer service sends you a return form and then tells you that you have to pay a 15% re-stocking fee, AND pay to ship it back to China, as well as customs. I checked, and it would have cost more to ship it back than I paid for it. They offered a 10% refund, which I took, just to get something back, and I will donate the outfit to a local charity. DO NOT order from this company. I have learned my lesson, read the fine print. They do state all of the return policy on their site, but you have to dig for it, and it's misrepresented in the catalog.
Very Frustrating experience. I'll stick with Amazon.
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your order did not arrive in time for your event and that the pantsuit did not meet your expectations in terms of fit and quality. We understand how frustrating it is to experience delays and then feel disappointed with the return process. We sincerely apologize for the inconvenience and appreciate you taking the time to share your feedback.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Felt like I was walking on puffy…
Felt like I was walking on puffy marshmallow clouds while my back smiled with no pain.
My joints were celebrating no aches or pain as well with a pep in their movements.
Skittles rained down.
It was the best day EVER!!!
1 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your fantastic review! Your description truly made us smile—we're delighted to hear that your shoes felt so comfortable and helped keep your back and joints feeling great. Knowing they made such a positive difference to your day means the world to us. We truly appreciate your support and hope every step continues to feel just as amazing!
Kind regards,
The Jennifer-John Team
I picked up a dress for an upcoming…
I picked up a dress for an upcoming family gathering and ended up wearing it sooner because I liked it so much. The fabric feels light enough for warmer days but still has enough structure to look polished. I got a few compliments the first time I wore it. That's usually a good sign.
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you loved your dress so much you couldn't wait for your family gathering to wear it. It's great to know you enjoyed the lightweight feel, polished look, and even received compliments the first time you wore it. We truly appreciate your support and hope you continue to enjoy your new favorite dress!
Kind regards,
The Jennifer-John Team
Great selection of special occasion…
Great selection of special occasion dresses.
30 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you enjoyed our selection of special occasion dresses. We work hard to offer styles for every memorable moment, and it's wonderful to know you found something you loved. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
Love these Kaity shoes
Love these Kaity shoes, so stylish and comfortable! This is actually the second pair I bought!
29 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you love your Kaity shoes and that they're both stylish and comfortable. It means a lot to us that you've come back to purchase a second pair—thank you for your continued trust and support. We hope you enjoy them for a long time to come!
Kind regards,
The Jennifer-John Team
it's the best I've ever had in my whole…
it's the best I've ever had in my whole life I tell you what they are so good I can hardly keep them waving at everybody I'm so happy about it Good job team
30 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your amazing review! We're absolutely delighted to hear that you're so happy with your purchase and that it has exceeded your expectations. Your enthusiasm and kind words truly mean a lot to our team and put a smile on our faces. We sincerely appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
Two thing stood out for me
Two thing stood out for me. The first is that they offered me a substantial discount (50-100%) for a positive review before I got the order. This activity is highly illegal. The second is the very poor quality of the item i received. It was of the quality offered at the dollar store. They have carefully engineered their return policy so that it is next to impossible to actually return a product for credit. One has to sent the item to China, pay all shipping, tariffs, import dues and taxes etc. The refund is processed with a 15% restock fee only after the item is received and inspected. I didn't return the item I donated it to a local thrift store.
I will never order from them again and I can only urge more people to stay clear of this compay. It is a scam.
29 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for your disappointment with the product quality and for the frustration you experienced with the return process. We appreciate you taking the time to share your feedback, and we take concerns like yours seriously as we continually work to improve our customers' experience.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Wonderful discounts
Discount sales are always helpful. The items look so rich in color and style.
29 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you enjoy our discount offers and that our styles and rich colors caught your eye. We strive to provide beautiful designs at great value, so your feedback means a lot to us. We truly appreciate your support and hope you love your purchase!
Kind regards,
The Jennifer-John Team
My new GO TO dresses
My new GO TO dresses!
The pleated neck wedding guest dress is lovely! Gorgeous color, soft, great fit. I can't wait to wear this dress. My new teal collared sleeveless linen dress is perfect for a casual day of running errands or a fun lunch with friends. It can be dressed up or dressed down. This company is a new favorite for dresses.
28 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that your new dresses have become your go-to favorites. It's great to know you're loving the fit, color, and versatility of both styles, and we hope you enjoy wearing them for many special occasions and everyday outings. We truly appreciate your support and are honored to be one of your favorite places to shop for dresses!
Kind regards,
The Jennifer-John Team
Dress looks like good quality
Dress looks like good quality, though it’s still in transit the check out was quick and easy.
25 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you found the checkout process quick and easy, and that you're pleased with how the dress looks so far. We hope it arrives soon and lives up to your expectations in both quality and style. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
Recent Order
I recently ordered 3 pairs of sandals. They fit well and look great with different outfits. I had a concern and contacted customer service. They answered within 24 hours and answered all of my questions. I will be ordering more shoes in the future.
On another note, I wish this company offered half sizes and wide widths.
Deanna L.
25 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review, Deanna! We're delighted to hear that you're enjoying your new sandals and that they fit well and pair nicely with different outfits. It's also great to know our customer service team was able to respond promptly and answer all of your questions. We truly appreciate your suggestion about offering half sizes and wide widths, and we'll be sure to share your feedback with our team. Thank you for your support—we look forward to serving you again!
Kind regards,
The Jennifer-John Team
Product was cheap and horrible
Product was cheap and horrible. If I wanted refund I needed to ship back to china. A total waste of money. Do not buy from this company. They are a total scam.
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that you were disappointed with the quality of your purchase and that your experience did not meet your expectations. We understand how frustrating it is to feel dissatisfied with a product and the return process, and we sincerely apologize for the inconvenience this has caused. Your feedback is important to us, and we appreciate you taking the time to share it.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
The sweater is comfortable enough that…
The sweater is comfortable enough that I've ended up wearing it around the house as much as outside. Soft fabric and no irritation around the neck, which was my biggest concern.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review. We're delighted to hear that your sweater has become such a favorite, both at home and when you're out and about. It's especially great to know that the soft fabric and comfortable neckline met your expectations. We truly appreciate your support and hope you continue to enjoy wearing it.
Kind regards,
The Jennifer-John Team
This website is fraudulent
This website is fraudulent. You think you’re getting a name brand item but they trick you with a similar name. Quality is not good. My shoes look like they would last a couple of weeks. Their merchandise comes from China so of course bad quality. It’s very sad that an American company would be so dishonest. To send something back costs more than the cost of my shoes which by the way came to me in a bag. No box was included.
Buyer beware!!!
27 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for your disappointment with the quality of the shoes, the packaging, and the return process. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback.
Our products are shipped directly from our warehouse in China, which allows us to keep production and packaging costs low. At the same time, we understand that international returns can be a hassle, and we apologize that this has been your experience.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
The blouse looked nice online
The blouse looked nice online, but I wasn't fully convinced until it arrived. Once I tried it on, the shape just worked. It hangs naturally and doesn't have that awkward stiffness some tops have.
2 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review. We're delighted to hear that your blouse exceeded your expectations once it arrived. It's great to know that you love the fit and how naturally it drapes, providing both comfort and style. We truly appreciate your support and hope you continue to enjoy wearing it.
Kind regards,
The Jennifer-John Team
The package arrived after about a week…
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
29 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review. We're delighted to hear that your package arrived in good condition and that everything was neatly packed. It's great to know your shopping experience felt smooth and reliable from start to finish. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
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