The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Placed an order for a pair of sandals
Placed an order for a pair of sandals. When i paid I typed in my address but for some reason, I am assuming, it defaulted to a totally different address I have never been to in my life. I have no clue who lives at this address and it also defaulted to my maiden name that I have not used in over 40 years. I didn't realize this until after the item was shipped so it is too late for them to re-route the shoes. I guess I should have caught the error but since I typed in my correct address I assumed it would be shipped to that address. I have never purchased from this company before and I have never had that to happen before. For the life of me I can't figure out how that address that I have never been to or know anyone at could have autofilled?. Oh well, live and learn and out $40!
11 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and understand how frustrating it must have been to discover the incorrect shipping address after your order had already been dispatched. We sincerely apologize for the disappointment and appreciate you taking the time to share what happened. We'd like the opportunity to review your order and see how we can help.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence. Our team will carefully investigate your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
The website has yet to refund me returned item that I paid $30 for shipping
The website advertises fake images, clothes looks nothing like pictures. This is my first and last time shopping with them. I purchased a dress for $50, when I received it, it looked nothing like photo so I paid $30 for it to be sent back to China because they don’t do free shipping and/or they have no US location for you to mail items to. The package was mailed April 2026 and arrived in China by May yet the company claimed that they never received it. Mind you, to receive a refund you also have to email the company pictures of your package and paid shipping and tracking number to prove you mailed it. So I lost $80 because it’s almost August and still no refund.
4 April 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've encountered. We understand how upsetting it is to receive an item that does not match your expectations and to still be waiting for a resolution after returning the package. We appreciate you taking the time to share your feedback, and we would like the opportunity to review your case thoroughly.
Please email us at info@jenniferjohn-charleston.com with your order number, return tracking details, and any previous correspondence. Our team will carefully investigate the matter and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Beautiful, comfortable and Lightweight
I purchased a pair of brown shoes about five months ago. I just can’t believe how comfortable they are, lightweight. I was excited to see that you sell them in black. I’m definitely buying those as well.
18 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that your brown shoes have been so comfortable and lightweight, even after several months of wear. It's great to know they've impressed you enough to come back for the black pair as well. We truly appreciate your continued support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
Great purchase
The site is easy to navigate and I love the designs. I also like the quality in general
18 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to navigate and that you love our designs. It's especially rewarding to know that you're happy with the quality of our products. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
This company is a rip off
This company is a rip off; I ordered shoes and sizes are not compatible to the US. I ordered size 10 shoes and received a a size 8. I asked for return and they send me an address to China; They advise not to return it and they will plant a tree for you; It is non sense
11 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize that the shoes you received did not meet your expectations. We understand how frustrating it is to receive an incorrect fit and to be disappointed with the return process and the proposed resolution. We appreciate you taking the time to share your feedback, and we would like the opportunity to review your case.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence. Our team will carefully investigate your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
This company is fraud, not a real company
DO NOT purchase from this retailer. Their company is fraud, truly, I’m not sure how they are still operating. I ordered a paid of shoes in March, the shoes I received were the same color as the picture but clearly not the same shoes. Different proportions different sizing. Seemed like a regular company, and four weeks later I still hadn’t received the shoes. So I looked into it and it was coming from China under a Chinese shipping label. I tried to reach out and asked to cancel or ask how long it would take, and they gave me fluff answers about not knowing the exact delivery timing. And when I looked at the website, nothing indicated it was coming from out of the country. So when I received them, I went back to say I wanted to return, and that these aren’t what I ordered, and even though it says on the website that refunds are absolutely possible they wouldn’t let me refund. They kept not giving me a straight answer, it was literally like when you get an email or a phone call of spam. So I disputed the credit card charge, because I didn’t want to deal with it, and I finally get a response from the credit card company almost 2 months later saying that it couldn’t be refunded. Their company straight lied my credit card company, which is Citibank by the way, included the correspondence between Jennifer, John Charleston, and the credit card and it was some random printout that had nothing to do with me, that looks like complete spam. And then there was some recordkeeping at the end that clearly wasn’t written in English originally that said there was no back-and-forth between me and their company, when I have proof of about 10 emails back-and-forth. It has been four months from start to finish and I still don’t have this resolved, between emails, follow ups, calls to the bank, I’ve touched this probably 40 times. I am so freaking sick of it I can’t even tell you. If there’s a way to report a company as fraud, I would do it, but I don’t even wanna touch this anymore. It’s absolutely bizarre.
15 March 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've described. We understand how upsetting it is to feel that the product you received did not match your order and that the resolution process has taken so much of your time without a satisfactory outcome. We appreciate you taking the time to share such detailed feedback, and we would like the opportunity to review your case thoroughly.
Please email us at info@jenniferjohn-charleston.com with your order number and your previous correspondence. Our team will carefully investigate your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Absolutely beautiful clothing ..
Absolutely beautiful clothing ... the bikinis are amazing. Easy website.
16 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you love our clothing and that you're especially impressed with the bikinis. It's also great to know you found our website easy to use. We truly appreciate your kind words and support, and we look forward to serving you again!
Kind regards,
The Jennifer-John Team
The quality of the products for the…
The quality of the products for the price cannot be beat fast and simple
16 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with the quality of our products and felt they offered great value for the price. It's also great to know that you found the shopping experience fast and simple. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
I ordered an outfit and it isn't like…
I ordered an outfit and it isn't like the picture I wouldn't be seen in public in it. They advertise on their webpage free and easy returns that is a LIE! You have to pay to return the items to china and you may or may not get a refund and their is a 15% restocking charge. They are a total scam. STAY AWAY! GB
14 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize that your order did not meet your expectations. We understand how disappointing it is to receive an item that differs from what you expected and to encounter difficulties with the return process. We appreciate you taking the time to share your feedback, and your concerns are important to us.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence. Our team will carefully review your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
The shirt I received looks nothing like…
The shirt I received looks nothing like the one pictured. Costumer service assured me it was. I’m positive it is not. I was offered a 10% refund for returning this item. This company is a China based warehouse that everything is run through. Hard lesson learned.
14 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that your order did not meet your expectations. We sincerely apologize for the disappointment regarding the shirt you received and for your experience with our customer service and return process. We appreciate you taking the time to share your feedback, and we would like the opportunity to review your concerns.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence. Our team will carefully investigate your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Great selections and many sizes available
Great selection and a lot of sizes that I wear which are often times hard to find
14 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our selection and were able to find sizes that are often difficult to find elsewhere. Making it easier for our customers to discover styles they love in the right fit is very important to us. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
The Jennifer-John Team
Because the first time I order an made…
Because the first time I order an made a mistake. An they were on it as soon as they got my text. They refunded my money back right then. They stay in contact with you about your order.You can't go wrong with ordering from them. They are the best.
10 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that our team was able to quickly correct your order and process your refund without delay. It's also great to know that our communication throughout the ordering process gave you confidence and made your experience a positive one. Your kind words and recommendation mean so much to us, and we truly appreciate your support!
Kind regards,
The Jennifer-John Team
I ordered a pair of orthopedic sandals
I ordered a pair of orthopedic sandals. They look wonderful in the photos on the website. I was a little tired of waiting for the delivery—it took longer than I expected. If I had known the shipping would take so long, I would have been more prepared. Still, I hope everything will be worth it in the end, and I’m looking forward to enjoying my new purchase.
9 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for taking the time to share your experience! We're delighted to hear that you loved the look of the orthopedic sandals and found them appealing on our website. We apologize for the longer-than-expected delivery time and appreciate your patience throughout the process. We hope your sandals arrive soon and that they meet your expectations in both comfort and style. Thank you for your support!
Kind regards,
The Jennifer-John Team
It took a while to get the product but…
It took a while to get the product but communication was very good
3 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're glad to hear that, although your order took a little longer to arrive, you were pleased with the communication throughout the process. Keeping our customers informed is important to us, and we truly appreciate your patience and support. We hope you enjoy your purchase!
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review! We're delighted to hear that you enjoyed our website and had a good shopping experience. We truly appreciate your support and hope you love your purchase when it arrives. We look forward to serving you again!
Kind regards,
The Jennifer-John Team
Think twice re Jennifer and John
Well, here I go. I was SO excited about my Jennifer & John's order. Long story, short. Received merchandise. One pair of shoes are defected (strap missing). Been trying to return for weeks and keep getting AI generated messages. I should have taken heed to the negative reviews, especially the one about products being shipped from Asia. Nonetheless, $60 later; super annoyed and disappointed, here I post. I'm sure the response to this post will be AI generated, but please if there is a person at JJ - a refund is warranted and I'm sure you can agree that $60 can be better spent rather than giving it to a company with defective products.
13 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are truly sorry to hear about your experience and sincerely apologize that you received a defective pair of shoes and have had difficulty getting the support you need. We understand how disappointing this must be, especially after looking forward to your order, and we appreciate you taking the time to share your feedback. Your concerns are important to us, and we would like the opportunity to review your case personally.
Please email us at info@jenniferjohn-charleston.com with your order number and reference your previous correspondence. Our team will carefully investigate the issue and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
PLEASE do not order from this company
PLEASE do not order from this company. It’s another clothing knockoff scam where an American business contracts with cheap, massive overproducers in Asia or Indonesia. My item took months to arrive, was of poor quality and forget about returning anything. Not gonna happen. They will jack you around.
16 April 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize that your order did not meet your expectations. We understand how frustrating it is to experience long delivery times, receive an item that you're unhappy with, and encounter difficulties with the return process. We appreciate you taking the time to share your feedback and would like the opportunity to review your case.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence, and our team will carefully investigate your concerns and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
Great website and customer service
Great website and customer service, timely filling and shipping of my order.
13 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our website, customer service, and the timely processing and shipping of your order. Providing a smooth and enjoyable shopping experience is our goal, and we're so glad we could deliver that for you. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Jennifer-John Team
My wife bought 4 dresses from this site…
My wife bought 4 dresses from this site and only one had a tag in it. They were all made for a short fat person and were too wide for my wife.
When we went to the site to arrange a return the site was blocked by my fraud detection. Now I cannot even set up a return.
I sent an E-mail, as requested by the company, and they did not reply. My wife and I will never use this company again!
11 July 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize that the dresses did not meet your expectations. We understand how frustrating it is to receive items that don't fit properly and then encounter difficulties trying to arrange a return. We appreciate you bringing this to our attention and would like the opportunity to review your case.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will carefully investigate the issue and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
DONT BUY
DONT BUY, SCAM, I bought a pair of shoes they came like 3 weeks later, quality is so cheap, even the little detail on the shoes are so bad, that I wanted my money back, they say if youre not happy they refund no question asks, but they did ask questions and then they sent me a replacement I never wanted a replacement I wanted my money back so they ended up offering me a 15% refund and to keep the shoes that are going in the trash, or pay for the shipping back to China about $35. I did file A report with the BBB. And a claim with my bank.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and sincerely apologize that your order and the resolution process did not meet your expectations. We understand how frustrating it is when a product falls short of expectations and when the outcome is not what you were seeking. We appreciate you taking the time to share your feedback, and we would like the opportunity to review your case.
Please email us at info@jenniferjohn-charleston.com with your order number and any previous correspondence, and our team will carefully investigate your case and work toward a fair resolution.
Kind regards,
The Jennifer-John Team
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