Jem City Reviews 

351
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

My son purchased 2 tops. Neither fitted as were too short in the body. Returned for a refund and never received it! Absolutely appalling service and withholding a refund when goods have been returned... See more

Rated 5 out of 5 stars

impressed heavy weight t-shirt, actually better quality then i expected which was great. Nice slightly oversized tee which was what i wanted overall 10/10 product. *one thing to note if purchasing... See more

Rated 5 out of 5 stars

Top company with great products. I think I have almost one of everything in the wardrobe. The heavyweight hoodies are insanely good quality. Love the fleeces and the T-shirts are insanely good and pe... See more

Rated 5 out of 5 stars

The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the de... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store

Written by the company

Founded in the UK in 2020, we're a clothing brand specialising in premium embroidered garments made from the highest quality materials. Since launch, we've proudly served over 35,000 customers with our iconic fleeces, heavyweight hoodies and expanding range of timeless essentials. Beyond fast dispatch times, our focus is on exceptional customer service, with a team ready to support you every step of the way.


Contact info

3.6

Average

TrustScore 3.5 out of 5

351 reviews

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3.6

All reviews

(351)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great design but fits oddly

Great design, the embroidery is pretty good. I have the half zip sweater and it looks great. It’s not the greatest quality and the size fits my torso but is really tight in my arms as if it tapers down getting tighter the closer it gets to the cuffs.

All that being said I live with these gripes as I do really love the design.

16 January 2022
Rated 5 out of 5 stars

Great service thanks

Great sweatshirt lovely quality, will definitely use this website again in the future

31 December 2021
Jem City logo

Reply from Jem City

Really appreciate that Karen. Let us know and we will sort you out a discount if ordering in the future.

Rated 5 out of 5 stars

Perfect!

Love it! Bought in a medium and is perfectly oversized and I’m 5’3. Arrived quickly especially when I bought it before Christmas! Really good quality as well and super comfy

28 December 2021
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Reply from Jem City

Appreciate the support Ella!

Rated 1 out of 5 stars

Terrible customer service

My partner order me a jumper only to be ignored for a long time to then being sent out a cheap jumper compared to the one in the picture when advised, terrible customer service and terrible quality

27 December 2021
Unprompted review
Jem City logo

Reply from Jem City

Hi.
We got your email about not receiving a fleece. However it wasn’t a fleece you ordered it was the 1/4 zip sweatshirt at £30 which is Probably the reason you were surprised as it looks like you ordered the wrong item than you may of meant to order.

Rated 5 out of 5 stars

World Class

The guys at Jem City most helpful always active on instagram and easy to communicate with. Highly reliable with high quality clothes and reasonably priced. Will be using again keep it up!

27 December 2021
Unprompted review
Rated 5 out of 5 stars

10/10 design

10/10 design, and the material is so much better than the photos in store. Defo will be returning! Thanks!

27 December 2021
Rated 5 out of 5 stars

Happy Customer

My son is very happy with this jumper. The sizing and fit are perfect for him. He’s planning on buying more from you in the future.

27 December 2021
Rated 5 out of 5 stars

Amazing product

Amazing product! Delivery was really quick and well packaged so nothing got damaged. Ordered from here a few times and have never been let down by the quality. Definitely would recommend!

25 December 2021
Rated 5 out of 5 stars

One of my favourite pieces of clothing

I have ordered from Jem city twice now. First was a Monaco sweatshirt which has now become one of my favourite pieces in my wardrobe after my friend recommending the brand to me. The second which I have just ordered is two Monaco Vintage 3/4 Zip Sweatshirts for Christmas and I can’t be more excited!! Me and my sailing friends love the brand for its helpfulness, good quality and uniqueness and can’t recommend them enough😊

23 December 2021
Unprompted review
Rated 5 out of 5 stars

Lovely Quality

Lovely Quality. Fleeced I purchased will defo be buying more in the future love this band

23 December 2021
Unprompted review
Rated 5 out of 5 stars

Quality and Durability!!

Ordered 2 jumpers on separate occasions (different styles) for my partner and I. Both arrived promptly and are lovely warm material! We constantly wear and wash them and they have stayed intact. Very good quality for a good price, will continue to purchase!

23 December 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Delivery was much quicker than expected/stated. The actually quality of the product was 10/10 and I will certainly be coming back in future.

23 December 2021
Unprompted review
Rated 1 out of 5 stars

Did not arrive when I specifically paid…

Did not arrive when I specifically paid for it to arrive. Quality over all Ok expect defects, wonky quarter zip and wonky stitching.
Over all not worth the arm and leg I paid for it…..

23 December 2021
Jem City logo

Reply from Jem City

Hi Luke

How can you write a review saying the product did not arrive then go on to make comments about the product?
The product did arrive!

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